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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Bushwick, NYPROFESSIONAL SUMMARYIT Support Technician living in Brooklyn, with more than 7 years of experience in computer science roles. Well traveled green card holder with expertise in Mac OS, cloud IT services and MDM. Native French, fluent in English looking for a new opportunity that enables me to make the best use of my broad technical and functional skillset EXPERIENCEService Desk Engineer, Data Evolution, Manhattan April 2022 - Present Providing 1st and 2nd line support using different cloud based and local infrastructure using Mac OS Designing knowledge base and ticket solutions in Sharepoint Managing iPhones, iPads and Mac computers with Intune and Apple Business Manager Providing urgent and scheduled on-site support to clients in the New York City area Service Desk Engineer, Systech MSP, Brooklyn April 2022 - October 2023 Defining standardized requirements for a few dozens new locations in several different states Producing detailed instructions provided with equipment for technical on-site teams to install Writing reports and communicating progress on the technical component of the projects Documenting and monitoring project statuses according to schedule and managing teams to meet deadlines Managing communications between team leader, clients, services providers and project owners Web Development Consultant, Ausy, Nice (France) May 2019 - November 2021 Developing web based projects using Scrum methodology, attending daily meetings, spring planning, spring review and spring retrospective Managing communications between employer, clients and projects managers Web Developer, Freelance, Melbourne (Australia) March 2018 - March 2019 Prospecting for clients with web development needs, networking and gathering projects information, deliverables and requirements. Producing web based mobile applications using Git, React, Firebase and PhoneGap, delivering the requested product in a timely manner with adequate documentation and source code. Digital Project Specialist, UC Arts Digital Lab (New Zealand) June 2017 - December 2017 Producing HTLM, CSS and Javascript code for existing projects Producing documentation about modifications and updating tasks status Integration & Support Consultant, EastNets (Belgium) October 2015 - November 2016 Providing consulting expertise on the company main products, troubleshooting Apache Web Servers, writing PL/SQL script, analyzing corrupted database (Oracle, MS SQL and MySQL) and training compliance teams to use to end product. Assisting bank I.T. and compliance teams with support remotely across Europe and the world, supervising a bank migration for a week in Brazil, producing solutions in test environment and setting it up in production. EDUCATIONMaster, Industrial Computer Science, Institut Superieur Industriel de Bruxelles 2015 Graduated with distinction after an end of study internship abroad in Canada. SKILLSMac OS, Endpoint MDM, Apple Business Device Management, Task Tracking Programs, Jira, Intune, SharePoint, Exchange, ConnectWise, Windows, TCP-IP, Technical Project Management, Technical Support, Costumer Support, Process Design, Document Production, PL/SQL, CMS, WordPress, HTML5, CSS, JSON, Scrum, Agile |
