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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Candidate's Name LinkedInCONSULTANT CHIEF OPERATING OFFICER VP OPERATIONS Senior Executive & Transformational Leader with 20+ years of experience in driving business productivity and innovation. Skilled in product development, sourcing, sales, workflow planning, and supply chain management. I have a strong ability to identify risks and shifts in the market and leverage advanced technology and automation to foster sustainable growth. My expertise includes developing e-commerce strategies that outpace competitors.CORE COMPETENCIES Global Supply Chain Process Optimization Manager Development Strategy Formulation Business Strategy & Planning Technology & Automation Team Performance Reviews Ecommerce Operations Regulatory Compliance Operational Planning for Scale Cross-Functional Communication Customer Service & ROI Analysis Strategic Leadership Product Development &Manufacturing Data AnalyticsTechnology: SaaS, Salesforce, Asana, EDI, CRM, ERP, CMS, World 1Sync, Seller Cloud, Microsoft 365 Suite SELECTED ACHIEVEMENTS100% Inventory Accuracy 2023 Year End PhysicalFully integrated Hampton Forge into Lenox in 10 months with minimal impact on business performance or customer experience and 100% staff retention, moving data, products & relationships across supply chains. Played a pivotal role in growing Hampton Forge into a $50M+ global brand, achieving an industry-leading 40+% margin through long-term global supply partnerships, new technology, and automation. Built the Hampton Forge e-commerce business from inception to a $15M revenue generator and critical performance enabler during COVID-19, maximizing modest marketing budget via social media 7 retail campaigns. Led the optimization and creation of a global supply chain and built key relationships underpinning the brands value and quality, including lasting partnerships with major retailers such as Costco and Walmart. CAREER SUMMARYYJA Enterprises, LLC (CEO, Private Consulting) May 2023 Current Transforming businesses by developing strategies for growth and financial success. Key focus areas include: Developing corporate documentation for organizational policies and procedures Establishing a framework for policies, standard operating procedures, workflows, and roles and responsibilities across the organization Improving warehouse management with SOPs for inbound/outbound, quality control/quality assurance, and refurbishment processing Ensuring inventory accuracy, control, and returns management Recruiting key talent Providing training and mentorship for product development, sourcing, warehouse, supply chain, sales, and customer service teams Improving communication through the development of flowcharts, reports, and dashboards Enhancing IT network and security through collaboration with a 3rd party managed IT service provider for infrastructure, protection, monitoring, and emergency support Optimizing building maintenance and operationsLenox Corporation, Bristol, PA 2020 Oct 2022VP OperationsAppointed to lead the integration of Hampton Forge to Lenox following acquisition of both businesses by Centre Lane Partners, rebuilding processes in the new organization. Led strategy and execution for integration of business lines and operations, streamlining processes across multiple brands to realize efficiency and productivity gains. Collaborated with stakeholders across businesses to achieve synergy targets. Integrated Hampton Forge fully into Lenox in just 10 months with minimal impact on business performance or customer experience, closed offices and transitioned data, products, and relationships across the supply chains. Achieved 100% employee retention during the transition, protecting medical and 401K benefits. Provided reassurance as the face of the family business, Hampton Forge, in the new corporate environment. Introduced 7 established manufacturers across the globe for Oneida and Hampton Forge brands, supporting the integration of the businesses from a global sourcing perspective. Hampton Forge, Ltd., Eatontown, NJ 1996 2020Chief Operating Officer 2014 2020Promoted to pilot business expansion from wholesale only to e-commerce, building a new business line from the ground-up to serve as a source of sustainable growth. Provided leadership and motivation to 16 direct reports across 5 departments and extended teams of 10+ spanning 3 foreign offices. Managed positive working relationships with Board and CEO, being constructive, effective, and insightful with stakeholder groups to support strategic objectives. Instrumental in enabling growth to $50M p.a. in revenue with 40-42% margin, above industry average, resulting from diversification to e-commerce, strong, long-term global supply partnerships, new technology, and automation. Built e-commerce business from ground up into a $15M revenue generator, developing robust shipping processes for online orders and maximizing modest marketing budget via social media and retailer campaigns. Steered business through COVID-19 without interruption to the business, transitioning processes online via 3rd party software, implementing workflow processes to maintain staff health and safety, and securing PPP funding. Facilitated the acquisition of Hampton Forge by Centre Lane Partners in 2019, serving as proxy CFO during the due diligence process spanning finance, accounting, sales, supply chain, logistics, and customer service. Maintained profitability and employee engagement levels during the acquisition period, leveraging loyalty built on the transformation of the family-owned business into a modern organization with a valued team. Reduced waste and business bottlenecks, boosting quality across departments by implementing a team plan and clarifying roles, in addition to introducing new processes and directing technological improvements. VP Regulatory Compliance 2010 - 2014Engaged to professionalize compliance and guarantee product quality, while navigating the complexity of global operations and a rapid growth trajectory. Built and managed close partnerships with major retailers, managing relationships to balance both commercial and operational needs and ensure compliance. Managed regulatory compliance across the 600-item portfolio, providing leadership and guidance to teams spanning 25 factories in Japan, China, and Vietnam. Achieved 100% compliance in support of growth, partnering with the COO and VP of Sales & Product Development to strengthen purchasing, sourcing, manufacturing controls, and ready factories for successful audits. Increased customer satisfaction by resolving product issues, implementing regulatory guidance procedures for overseas manufacturing and imports, in addition to developing and tracking quality metrics. Built a source of competitive advantage via relationships with retail partners, including Costco and Walmart, driving collaboration across product development from conception to production, with SOPs still used today. Led the development and implementation of updated standard operating procedures, work instructions, and policies, interpreting regulatory rules and changes and communicating across the business. Human Resources & Technology Manager 2007 2010Dual role. Engaged to identify and realize service and cost efficiencies in partnership with a 3rd party IT provider, leveraging technology to create a modern, sophisticated, user-friendly operating environment and enable continuous growth. Provided HR services to a 30+ workforce, driving next-generation initiatives spanning remuneration and benefits, employee engagement, coaching, and performance management. Established a platform enabling the growth of the family business into Americas leading cutlery manufacturer and distributor, embedding scalable processes, automation, and new technology solutions reducing dependence on roles and individuals. Strengthened cyber security post 9/11, guiding implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection. Negotiated software support contracts to drive $1.5M in cost savings, managing and reducing IT spending to support budgeting processes and TCO modeling procedures and alleviate compliance risk. EARLY CAREER EXPERIENCEProduct Development Manager of HousewaresHampton ForgeSales & Purchasing ManagerHampton ForgeEDUCATIONBachelor of Fine Arts, Dance Montclair State University AFFILIATIONSBoard of Directors & Treasurer Alborada Spanish Dance Theatre, 2019 Present Operations Consultant - Attain Med Spa - Present |
