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PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighly organized professional looking for a long-term career in technology. Experienced in customer service as well as marketing and troubleshooting technical issues. Strong focus on achieving all goals while maintaining strong co-worker relationships and a positive culture. Property Panorama, Amherst, OH (Remote)SAAS Customer Support and Sales Specialist, March 2022 CurrentTechnical support for our product including troubleshooting all issuesGeneral support for our customers ranging from information about pricing to general usage/capabilities questions.Compile and deliver transaction reportsBeta/Quality assurance testing for staging websites and rolloutsReach out and sell our product to interested companiesPerform market research and provide marketing and advertising tools to our team utilizing Adobe Career Sabbatical Military Family Relocation, All over the US January 2013 March 2022Took time off from my professional career to support my spouses military service.Managed multiple relocations and ensured family stability during deployments.Maintained and developed transferable skills such as adaptability, organization, and problem-solving while relocating across various regions.South Carolina Medical Endoscopy Center, Columbia, SC Receptionist/Medical Billing, November 2011 January 2013Medical Records Management: Update and file patient medical records electronically or paper, ensuring confidentiality.Answering Phones and Inquiries: Answer phone calls and address patient inquiries such as billing questions, after care, and scheduling appointments.Medical Coding: Assign appropriate medical codes (CPT, ICD-10, HCPCS) to diagnoses and procedures to ensure proper billingHandling Confidential Information: Comply with HIPAA regulations by ensuring all patient information is handled discreetly.Processing Insurance Claims: Submit claims to insurance companies for reimbursement, ensuring accuracy in coding and documentation.Auditing and Compliance: Ensure all billing processes comply with healthcare regulations such as HIPAA and Medicare/Medicaid guidelines.Notable SkillsStrong typing skillsOrganized and goal-orientedEffective interpersonal/phone skillsLearn systems and technology quickly |
