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Click here or scroll down to respond to this candidateCandidate's Name
Dayton, NJ.: EMAIL AVAILABLE : PHONE NUMBER AVAILABLESummary18 years of experience across diverse corporate and international environments, providing market-driven and business focused IT solutions. Driven and detail-oriented IT Software Asset Management Specialist with extensive experience in software licensing, compliance, and inventory management. AWS Administrator skilled in artificial intelligence and computer language in cloud computing programs. Demonstrated experience in administration and problem solving to improve business strategies. Exceptional communicator with strong leadership and analytical skills.PROFESSIONAL EXPERIENCEMP Infotech Corp (Employer) Princeton, NJParsons Corporation (Client) Newark, NJSystem Engineer Jun 2023 Till DateMaintained user, group, and computer accounts for the NYCT and Parsons Corporation.Managed and maintained software asset inventory, ensuring up-to-date records and compliance with licensing agreements.Developed and implemented software asset management policies and procedures, increasing efficiency and compliance.Installed, imaged, and configured new computers, software, printers, and peripherals as per customer requirements.Managed user data and migration of profiles during computer replacements.Managed and resolved support tickets in ServiceNow, maintaining high levels of customer satisfaction.Applied troubleshooting skills to diagnose and resolve technical issues effectively.Monitored all components of the IT infrastructure, including networks, servers, hardware, and applications, in a 24/7 environment using SolarWinds.Managed and continuously improved a detailed and comprehensive disaster recovery plan using Veeam Backup and Recovery tool, ensuring its effectiveness and relevance to changing business and technical needs.Collaborated with technical teams and business units to review, validate, and update recovery plans, ensuring alignment with business continuity goals.Identified risks, vulnerabilities, and opportunities to strengthen the organizations resilience, ensuring quick recovery in the event of disruptions.Developed organizational units in Active Directory (AD) and managed user security with group policies.Deploy new virtual machines using vSphere, ensuring proper allocation of CPU, memory, storage, and network resources based on requirements. Configure VMs with specific OS settings and necessary software applications, and ensure connectivity to the appropriate network segments. Take snapshots of virtual machines to capture their current state before major updates or changes, providing a safe rollback option in case of issues. Manage existing snapshots by deleting old or unnecessary ones to free up storage space and prevent performance degradation.Adjust virtual machine resources, such as increasing CPU, memory, or disk space, to meet growing demands or optimize performance. Increase virtual machine hard disk space as required, ensuring that the storage allocation aligns with datastore capacity.Implement PowerShell scripts to automate wide variety of server/infrastructure tasks.Patching Windows servers and make sure they are up-to-date via SCCM 2016.Established and maintained accurate asset inventory records using asset management software, ensuring compliance with regulatory requirements.Assisted in laptop and desktop Imaging processes, ensuring accurate configurations and setups.Supported users with Windows 10-related issues, offering timely solutions and resolutions.Utilized MS Office applications for various administrative tasks and reporting.Provide first and second-level help desk support for IT-related technical problems and services.Responsible for research, testing, documentation, and implementation of multiple projects.Installed, configured, and managed Internet Information Services (IIS) on Windows Server platforms.Monitored server logs, analyzed traffic patterns, and optimized IIS settings to enhance website performance and user experience.Utilized Qualys to conduct vulnerability assessments and scans, identifying and mitigating security threats across the enterprise.Managed and monitored network security tools, including Aunextix, to ensure the integrity and confidentiality of sensitive information.Developed and implemented security policies, procedures, and protocols in compliance with industry standards.Collaborated with IT and development teams to integrate security solutions into system architecture.Conducted regular security audits and prepared detailed reports on findings, providing recommendations for improvement.Led incident response efforts, investigating security breaches and coordinating with relevant stakeholders to resolve issues promptly.Trained and mentored junior staff on the use of security tools and best practices in system security.Collaborated with network engineers and security analysts to implement firewall rules, intrusion detection systems, and other security measures to protect IIS servers from cyber threats.eProductivity Software (ePS) Bangalore, INSystem Administrator Oct 2010 May 2023Maintained user, group, and computer accounts for the ePS network.Developed organizational units in Active Directory (AD) and managed user security with group policies.Developed project plan, to migrate domain from Windows 2008 to Windows 2016.Design and implement PowerShell scripts, batch & VB scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.Assisted in negotiating software contracts and licenses with vendors, resulting in improved terms and conditions.Monitored software usage and compliance, generating regular reports for senior management.Supported the implementation of a new SAM tool (Ivanti), which enhanced tracking and reporting capabilities.Provided third level help desk support for problems relating to Active Directory.Proficient in diskpart for disk partitioning and management.Experienced in utilizing tracert for network troubleshooting and analysis.Skilled in utilizing netstat for network monitoring and analysis.Proficient in executing net stop and net start commands for managing Windows services.Knowledgeable in configuring Share Permissions for file sharing.Experienced in managing NTFS Permissions for file system security.Collaborated with cross-functional teams to resolve complex technical issues and ensure customer satisfaction.Backup administration for file level restore (Between Primary -toDR Location).Patching Windows servers and make sure they are up-to-date via SCCM 2016.Creating/expanding volumes in NetApp based on the requirement.Provided technical support to clients regarding software products, addressing inquiries and troubleshooting issues promptly and effectively.Demonstrated ability to learn and master software functionalities through proactive study and experimentation.Contributed to the implementation and management of McAfee Endpoint Encryption/Anti-Virus solutions.Expertise in administering Active Directory. Managing User and Groups. Pushing Group Policies to Organization Units.Managed and administered multiple enterprise-level SQL Server databases, ensuring high availability and optimal performance.Designed and implemented database structures, including tables, indexes, views, and stored procedures, to support application requirements.Monitored database performance using tools such as SQL Profiler, PerfMon, and third-party monitoring solutions, and implemented performance tuning techniques to optimize query execution and reduce response time.Implemented database security measures, including user access controls, role-based security, and encryption, to protect sensitive data.Planned and executed database backup and recovery strategies, ensuring data integrity and minimizing data loss in the event of failures.Resolved database-related issues promptly by analyzing and troubleshooting performance bottlenecks, connectivity problems, and other database errors.Collaborated with cross-functional teams, including developers and system administrators, to ensure seamless integration of applications with the database environment.Conducted regular capacity planning and implemented scalability measures to accommodate growing data volumes and user demands.Developed and maintained documentation related to database configurations, processes, and procedures.Troubleshooting Virtual Machine issue like CPU/Memory load, Network Latency, Snapshot consolidates, Datastore Latency.Allow/block IP/ports and creating access rules and troubleshoot problems by checking firewall logs.Adept in designing Veeam architecture diagram which suits our environment, installing & configuring Veeam backup/Proxy servers/Agents according to specific settings for security and streamlining data flow. Performing restores and troubleshoot all types of backup errors. Partaking in many DR-tests (Every Quarter) and conducting DR test for various CLOUD application servers.Hands on experience in IIS (Internet Information Services Manager) & Load balancing (F5). Abilities using PowerShell to automate the routine tasks.Setup & Managing Windows Servers on AWS using EC2, Security Groups, VPCs, ELB, RDS, IAM and SSL.Managing AWS VPC, Subnets; make connection between different zones; Blocking suspicious IP/subnet via ACL.Create and Managing buckets on AWS S3 and store db and logs backup.Setup databases on AWS RDS or ECS instances as per requirement.Managing AMI/Snapshots/Volumes. Upgrade/downgrade AWS resources (CPU. Memory).Creation of POCs and architecture for upcoming engagements.Experience designing and building web application environments on AWS.Resolving network issues and running test scripts and preparing network documentationProvided internal end-user support on the applicationMigrated virtual machines and applications from the private cloud to AWS.Implemented event-driven automation for quick respond and incidents remediation actions reducing MTTR by 20% using Amazon CloudWatch.Managed and maintained MySQL and RDS databases, ensuring optimal performance, security, and data integrity.Designed and implemented efficient database backup and recovery strategies, reducing downtime by 30%.Collaborated with development and operations teams to troubleshoot database-related issues and optimize query performance.Implemented access control policies and encryption mechanisms to enhance database security.Worked with various ticketing systems (e.g., JIRA, Zendesk) to prioritize and track database-related tasks and incidents.Conducted regular database performance tuning and optimization, resulting in a 20% improvement in query response times.Extensive experience in managing company's cloud (VMware infrastructure environment with 20+ ESXi servers,1500 plus virtual machines) & AWS cloud presence and structure. They enforce and update policies for how employees and users access cloud facilities; establish security protocols and policies; monitor and ensure uptime; and assess the need for technology updates.Deft in-service delivery, dealing servers, building online applications, risk assessment, quality checks, shared services and infrastructure maintenance, and strong ability to develop roadmaps for digital technology transformations through people, process & technology enabling functions.Successfully reduced operational costs by 17% through detecting and decommissioning unused hardware resources.Evaluated and improved data governance policies and procedures.MAJOR PROJECTS:Worked to build out public access for customer applications.oCreating new allow/deny rules in checkpoint firewall. Enabling source/destination/port details based on customer requirement.oReview firewall logs to troubleshoot issues with communication between servers.oResponsible for creating Public/External IP for server (NAT) in firewall.oCreating of nodes and setting up redirections using irules/datagroups in F5 load balancer.oInstalling SSL certificates & change configuration for TLS settings and weak ciphers in F5 load balancer.oImplemented regular alerting and monitoring of network performance.oStreamlined the process of accessing PostgreSQL database for customer by enabling NAT access/hba.conf based on service TCP ports. So, customer can access database using API calls.oCreated a workflow process (includes ISP, routers, firewalls, app servers, db servers) on how customer can access websites hosted on servers.oBuilt a fileserver in which customer data is stored. Provided required access so that each customer can access relevant folder. This eliminates cross wiring of data.Migrated customer servers including data from private cloud to AWS cloud.oBuilding the road map as well as infra designed in AWS. Deploying Instances (Load and Time based) in OpsWorks and EC2, changing Instance Types, upgrading RDS (My-SQL), S3 buckets, Creating Alarms in Cloud Watch, worked on IAM roles, User Groups, Creating Policies. Ensure that the correct users can access only the data they are permitted to access using Identity Access Management (IDAM).oWorked on creating Subnets, Security Groups, NACL, Elastic IPs & Load Balancer (Target Groups).oDeploying & Managing Different OS flavor (PRD, QA DEV) Environment in AWS.oPerforming EFI Application migration to AWS cloud.Migrated 1:1 application server (Windows 2012) to multi-tenant server (Windows 2019) platform (1:10).oCreating base server with multi-tenant application installation.oMigrate app data and database (Postgres) to MT servers and update configurations (license, backups, file upload path etc).oSetting up dropbox to sync files with customers location.oUpdating firewall rules based on customer requirement.Migrating all SQL servers (SQL 2008/2012/2014) to latest version (SQL 2016/2019).oCreated a plan to standardize version of Database Engine/Servers.oOrganized schedule maintenance windows for database migrations.oDirected team on DB migrations to ensure no data loss and successful migration.Installed/Configured SCCM 2016oDesign recommendations and Installation prerequisites.oSQL installation and configuration.oApplication catalog web service/website point/distribution point/endpoint protection installation.oFallback/management point/reporting service/software update point installation.oConfiguration of Boundaries/client setting/Discovery methods.oConfigured Backup & Restore task.oCreated collections for all servers (based on the environment dev/qa/prd).oCreated package and schedule patching on all Windows servers during maintenance windows.oWorked and created documentation for team members, so they can start using the tool.Monitoring tool migration from Sitescope to Zabbix.Application Ownership.Qwest Software Service (Century Link) Bangalore, INSystem Administrator May 2010 Sep 2010Administering Active Directory. Managing User and Groups & DNS.Diagnose and troubleshoot technical issues, including account setup and system configurations.Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.Set up workstations and laptops for new employees; configured systems, network connectivity, installed and tested software. Creating a test Environment for Production Team to test their applications.Installed various software packages using Remote Installation services and manual configuration.Assisted in the development of asset management policies and procedures to standardize asset tracking processes across the organization.Conducted regular reviews of software licenses to ensure compliance with licensing agreements and minimize the risk of audit penalties.Provided support to end-users regarding asset tracking systems and procedures, resolving issues and answering inquiries in a timely manner.Coordinated with IT teams to schedule and perform hardware and software inventory audits, identifying discrepancies and taking corrective actions as needed.Prepared reports and presentations for senior management, providing insights into asset utilization trends and recommending strategies for optimization.Created a systematic method that improved trouble ticket processing time from one week to within several hours. Personally, provided technical support and training for up to 40 users. Created and edited documentation for installation and training manuals.Electronics for Imaging (efi) Bangalore, INL1 System Support Analyst Feb 2008 Apr 2010Installing and Administration of SCCM 2016 for applying the latest windows and security patches to all the servers.Created and Managed separate VMware clusters like QA, Development and Production.VM Servers build & rebuild (Deploying the New VM from the Template & Cloning an Existing VM) as per the request through change management process and Performing Storage/LUN migrations.VMware tools upgrading & creating and handling resource pools and adding VMs into the resource pool.Backup administration using Veritas NetBackup for file level restore (Between Primary -toDR Location).Migrated patching tool from Shavlik to SCCMResponsible for research, testing, documentation, and implementation of multiple projects.Proficient in asset management software such as ServiceNow.Strong understanding of IT procurement processes and contract negotiation.Excellent analytical and problem-solving skills.Effective communication and interpersonal abilities.Thorough knowledge of regulatory requirements related to asset management.Worked on monitoring utility tool like Site scope, Monitis.IBM India Private Limited Bangalore, INSr. Customer Support Associate Jul 2006 Nov 2006Proactive and dynamic Leader, a results-driven leader with hands-on expertise in the implementation of IT processes, IT infrastructure planning that meets customer requirements provides leadership, direction and oversight to teams.Competent in aligning business strategy and IT, renovating the organization model to achieve key objectives such as enhanced customer focus, seamless end-to-end supervision, cost optimization and integrated service capabilityWorked on Network Monitoring Tool: Solar Winds (CPU Gauge) - The Solar Winds CPU Gauge will monitor the CPU Load on Windows 2000 machines, as well as Cisco routers and switches.Worked on Backup Tool: Handy Backup 4.0 Its designed to backup all of your important data. It can backup to drives on your network, your FTP site, as well as to CDs. And it can span CDs so your backups aren't limitedWorked on Recover Software: Undelete Software - It can recover deleted files from hard drives, floppy disks, Zip drives, USB external drives, digital camera cards, and more.Tata Elxsi Limited Bangalore, INExecutive IT Nov 2003 Jul 2006Provide first and second level remote support, telephonic technical support to corporate and field office personnel for computer hardware, software, and networks. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.Responsible for support of a large number of desktops, laptops, printers, and peripherals, along with a wide variety of software including word-processing, spreadsheet, database, emulation, and e-mail packages.Worked on BS7799: Job involves the responsibility for developing, implementing and assuring security policies, processes, tools and architectures that encompass: Risk management, Security incident & issue management, Security integrity advisory processes, Security status checking, Audit support.Managing of VSS (Visual Source Safe), Installing MacAfee Anti-Virus product & maintained BUGAWARE tool with ACESS as database.TECHNICAL SKILLSWindows 2012/2016/2019 AdministrationVMware vSphere/Virtual Center Server/ESXi Server/ConverterAWS (Amazon Web Services), Azure AdministrationDatabase Administration (SQL Server/Postgresql/MY-SQL)IIS AdministrationSCCM Patching ToolActive Directory (Domain Controller)Cisco ASA, Check Point Firewall & F5 Load BalancerNetwork Monitoring Tools (Site Scope, Zabbix)Veritas & Veeam Backup/ReplicationBasic Linux AdministrationProblem-SolvingBasic knowledge on automation and ScriptingDocumentationEDUCATIONDiploma in Information Technology from Nettur Technical Training Foundation, Bangalore, India (2000 - 2003)Board of Intermediate Education from Sri Srinivasa Junior College, Vuyyuru, India (1998 - 2000)Secondary School Leaving Certificate (SSLC) from Vuyyuru Public School, Vuyyuru, India (1998)ADDITIONAL INFORMATIONAWS Certified - KZJ673B25MBQ14KN (valid till 03rd Sep 2025)Won Extra Mile award (Q2-2005)Won RSU (Restricted Stock Unit) award (Q3-2017)Migrated EFI website from Foster City (US) to Pittsburg (US) data centerBest deployment award (for deploying DSF (Digital Storefront) application) (Q1-2016 & Q3 2016) |
