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Click here or scroll down to respond to this candidateCandidate's Name
Council Bluffs, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative/Call CenterUbiquity - Omaha, NEMarch 2023 to May 2023Took inbound calls for client and answered questions about doctors, claims filed, and other matters. Data Processing AgentCyberThinkOctober 2021 to January 2022Placed at TD Ameritrade-Review new customer accounts to ensure all documents were there for compliance and attach the documents that the customer's submitted to customer's accounts. Write letters to customer's if documents needed to be still submitted or if the documents that had been submitted were incomplete. Add flags to customer's account to stop withdrawal of funds until the account was in full compliance.Customer Sales and Service AgentAAA Auto Club Group - Omaha, NEOctober 2019 to February 2020Take inbound calls from customers who have auto and home insurance with Auto Club Group and service their existing policies.Customer Service RepresentativeKelly Services - Omaha, NEApril 2019 to June 2019Placed at Lincoln Financial Group - short term assignment. Answered inbound calls for customers who wished to file short term disability or FMLA claims. Customer Service RepresentativeWest Corporation - Omaha, NEOctober 2018 to December 2018Take inbound calls from client regarding Human Resources issues such timekeeping, payroll issues, and password issues.Rental Sales AgentAvis Budget Group - Omaha, NEJune 2018 to September 2018Make reservations for rental cars from customers and answer questions. Customer Service RepresentativeAlorica - Omaha, NEFebruary 2018 to April 2018Contact customers who were late on payments on their cars and attempt to get the payment. Customer Service Agent - Call CenterAHS PharmStat - Omaha, NEAugust 2017 to January 2018Staffing Agency-placed at Prime Therapeutics. Answer inbound calls from medicare customers who had questions about their pharmacy benefits.Customer Service AgentWest Corporation - Omaha, NEFebruary 2015 to May 2015Took inbound calls from customers who had questions on their cell service, such as transfers of financial responsibility.AttorneyNebraskaAugust 2000 to May 2008Solo Practitioner- mainly family law practice.Winnebago Tribal Court-Prosecutor and JFJ OfficeThurston County Attorney's Office- Deputy County Attorney EducationJD in LawCreighton University School of Law - Omaha, NEAugust 1996 to May 1999Skills Customer Service Call Center Customer Care Customer Support Legal Research Legal Drafting Microsoft Outlook LitigationAssessmentsCall center customer service ProficientFebruary 2022Demonstrating customer service skills in a call center setting Full results: ProficientMedical receptionist skills ProficientDecember 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientData entry: Attention to detail ProficientApril 2022Maintaining data integrity by detecting errorsFull results: ProficientAttention to detail ProficientMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service ProficientSeptember 2019Identifying and resolving common customer issues.Full results: ProficientFront desk agent (hotel) ProficientSeptember 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
