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Click here or scroll down to respond to this candidateCandidate's Name
Jersey City NJ Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighly motivated, individual seeking a position to effectively share and expand my experience as a customer service representative.EDUCATIONSamuel J. Tilden High School Brooklyn, NY 2009PROFESSIONAL EXPERIENCEHome Depot(Remote) Customer Service Supervisor08/2020 to 10/2022Work collaboratively and alongside a multi-disciplinary team of leads, and customer service agents to ensure a high-quality customer experience.Cross trained in multiple departments to know all company needs and train new employees.Analyzed and updated all necessary changes to Salesforce software.Processed customer service requests via phone and support.Customized CRM using the most up-to-date tools (i.e., workflows, triggers).Noted customer correspondence in CRM to track requests, problems, and solutions.Accurately diagnosed customer needs and proactively educated them about the features and benefits of company products and services.Audited internal data and processes to identify and manage initiatives, improving business performance.Recommended metrics and models based on observed trends.Worked with internal teams to understand business needs and changing strategies.HealthplexRemote Customer Service Representative12/2020 2/2021Communicated directly with patients, their families, and providers over the phone to complete the registration process by collecting patient demographics and health information and verifying insurance eligibility/benefits.Utilizes computer systems to enter access or verify patient data in real-time, ensuring accuracy and completeness of the information.Gathered the necessary clinical information and processed referrals, pre-certification, predeterminations, and pre-authorizes according to insurance plan requirements.Verified insurance coverage and benefits and created price estimates, recertifications as needed.Maintains uptodate knowledge of specific registration requirements for all areas, including but not limited to Dental Health Services and Care.Home DepotAccount Administrative Representative07/2019 to 08/2020Performed administrative tasks and assisted in executing businesssolutionsSuccessfully entered data into company database and confirmed theaccuracy of valuable company informationUsed and analyzed data from automated information aggregators toupdate the databaseGenerated data reports, enter company findings into the databaseand perform backupsSupported data entry across departments as requested, switchingpromptly to new projects.WalmartCustomer Services Representative01/2017 to 06/2019Assisted staff with resolving complex customer issues and implementingtargeted solutions. Cross trained in multiple departments to process customer servicerequests via phone support, email support or live chat when needed. Documented customer correspondence in CRM to track requests,problems and solutions. Accurately diagnosed customer needs and proactively educated themabout the features and benefits of company products and services Guided customers through troubleshooting, navigating the companywebsite/mobile app or using the products or service using digital tools Assisted customers by providing confirmations, answering questions andoffering general information.SKILLSKnowledgeable of Microsoft Office programs such as Word, PowerPoint, and Excel.REFERENCESFURNISHED UPON REQUEST |
