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Title Information Technology Help Desk
Target Location US-NJ-Teaneck
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Stelton StreetTeaneck, N.J. Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVESeeking a challenging position where my Sales and Information Technology experience will bedemonstrated. My goal is to become a valued asset in a leadership role that utilizes my years ofexperience, while allowing me the opportunity to gain professional experience. To become part of a team dedicated to hard work, problem solving, resulting in a positive outcome in a timely manner.TECHNICAL SKILLSInformation Technology  MS Office, Microsoft Outlook, WORD, EXCEL, Office 365, PC AnywhereAutomotive Sales  Dealer Rater, Auto Raptor, Elead, CRM, VinSolutions Connect, Dealers LinkPROFESSIONAL EXPERIENCETEANECK RECREATION DEPARTMENT, Teaneck, N.J. June 2022 - PresentSupervisor Sportsplex. Ensures the safe, smooth operation of the Teaneck Recreation Department, basketball gym, outdoor soccer/football arena and outdoor swimming pool.. Responsibly for opening/closing outdoor soccer/football arena, and outdoor in ground pool.. Interact with coaches, students, and referees to ensure a safe environment, contact law enforcement.. Ensure all township members have ID proof to permit access to the pool and surrounding areas.. Maintain and track all records using office equipment, including computer, phone, and copies/scanner.. Train new personnel in all duties required to perform use with AED defibrillation and CPR recure.. Certificate of completion for Distracted Driving Safety Short-GB for 2024.ALL AMERICAN FORD, Hackensack, N.J. September 2012  November 2020Sales Analyst. Maximize sales by regularly connecting with well-established clients and building new relationships with prospective customers, promoting new products, and keeping informed of sales events.. Develop sales strategies and set challenging personal sales goals to ensure peak performance.. Continue to take classes and study to stay ahead of new car products and technology.. Demonstrate excellent sales skills to build a client relationship to successfully sell vehicles.. Sold and operated FORD Transit Cargo Vans 150/250/350 and delivered to customers location.. Effectively close sales with customers by overcoming objections such as negotiating prices, financial.issues and documents need to close deal.. Consistently monitor inventory levels of in-stock products and maintain knowledge of current sales.and promotions.. Established relationships with new customers through emails, calls, and products for upcoming sales.. Utilized CRM software to manage and track customer interactions, aiming to convert leads to sales.BERNARD LIMOUSINE SERVICE, Bergenfield, N.J. May 2009  May 2013Limousine Driver. Drive clients to their destination or event in a luxury vehicle and pick clients up at the scheduled time.. Safely and responsibly operate a limousine, ensuring the comfort and satisfaction of clients throughout the journey.. Provide exceptional customer service by greeting clients, assisting with luggage, addressing any questions or concerns in a professional manner.. Plan and follow the most efficient and effective route to reach destinations taking into consideration traffic and weather conditions.. Report any mechanical issues or damage to the appropriate authorities and follow up withnecessary repairs.Working knowledge of the airports and destinations in the tri-state area.AMERICAN INTERNATIONAL GROUP, Livingston, N.J. October 1996 - August 2011Help Desk/Server Technician. Responded to and prioritized inbound Help Desk request via phone calls and ticket system and resolved or escalated accordingly.. Provided phone and ticketing system support to users as an extension of Help Desk duties as needed.. Worked Help Desk in support of Field Technicians to resolve Hardware and Software problems on Servers.. Provided second level support for over 2000 Servers located in the United States and overseas.. Resolved incoming Remedy incident tickets, such as password changes, user creation and software installation.. Utilized Legato Networker as a centralized backup and recovery solution to restore and resolve backup issues.. Installed and configured new components for Servers, such as hard drives, memory, video cards and all essential peripherals.. Collaborated with vendors including Microsoft, HP, Compaq, and Dell to escalate significant issues.. Utilized Backup Exec Version 8.0 and Networker 6.0 (Legato) for backing up and restoring Servers.. Installed service packs, upgrades and patches to Servers and workstations.. Monitored Windows NT Servers built on Dell, HP, and Compaq platform running UNIX software.EDUCATIONEssex County College, Newark, N.J. Healthcare Information Technology Program 2012  2014Johnson C. Smith University, Charlotte, N.C. BS Marketing and Business Administration 1969 -- 1974

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