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Click here or scroll down to respond to this candidateCandidate's Name
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C: PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryI am a devoted professional who sustains the highest level of customer service through efficient team and customer account management. A professional who specializes in quality service, customer retention, productivity and team management. I am a results-oriented person with a diverse background in management, maintenance, safety and customer service. I provide excellent internal as well as external customer service satisfaction while making safe operational and procedural improvements. To ensure proficient delivery of the organizations plan in our fast-paced business world of technology, I provide support, leadership, and direction to assigned operating personnel as we strive to successfully reach goals. I have experience in providing strategic guidance to business operations related to success and ensure operational alignment across the organization.HighlightsMeticulous attention to detailFocused on internal and external customer resolve and satisfaction.Skilled multi-taskerTime management, Scheduling and Deadline-orientedOrganizational and analytical skillsConflict resolution techniques trainingPossession of Commercial Drivers License (CDL) Class B - Passenger EndorsementExtensive experience with the Maximo, M5 and RTA Computer SystemsExperience with Diesel, CNG, and Alternative fuelsExperience with Fixed Route, Commuter and Paratransit transportation with a minimum fleet size of 100+.Ability to develop solutions to challenges through planning and implementation.Strong supervision skills with ability to lead others to success.Knowledge of State and Federal regulations as well as company policies and procedures.Experience in development of runs, shift bids and run cuts.Experience in Dispatching and Call Center CommunicationsExperienced in Warranty ProcessingManagement Responsibilities over 100+ employeesExperience in overseeing the maintenance and upkeep of office facilities, including building systems, security, cleaning, and repairs.Managed vendor relationships and negotiated contracts for facility-related services, ensuring cost-effectiveness and quality.God FearingLeadership, Team Management, Client Relations, Quality Assurance, Compliance, SafetyTransdev NA Regional Maintenance Warranty Manager Sept. 2023 to PresentWMATA - Bus Reliability Technical Support Analyst Aug. 2014 to Nov. 2016WMATA - Office Manager - Maintenance Department Operations Oct. 1983 to Jul. 2014EducationPrince Georges Community College 2021 301 Largo Road, Largo Maryland 20774-2199Major of Studies: Business Management, Associate of Applied SciencesProgram completion 12/10/21 with a GPA of 3.4 - DegreePGCC 2021Business Student of Excellence RecipientCompleted courses - Introduction to Business, Customer Service, Speech Communication, Conflict Management, Employee Training/Development, Information Technology, Fundamental Language Skills, Principles of Management, Financial Planning & Investment, Stress Management in Workplace, Human Resource Management, Business Law I, International Management, Principles of Macroeconomics, Strategic Management and Principles of Accounting I, Statistics and all math requirements.Washington Metropolitan Area Transit Authority Department of Human ResourcesStepping Up to Supervision course April 4, 5, 11, 12, 2012I have successfully completed and met the requirements of WMATA OSHA 1 course.Certificate #03-6117 March 19, 2003-2004Diesel Institute of America 1983 Cheverly, MarylandMajor of Studies: Diesel Service and RepairUpon the completion 780 total program hours, I received "The Perfect Attendance Award" as well as a "Diploma" having met the requirements for Diesel Mechanic.Alexander Graham Bell Vocational Career Development High School 1982 16th & Park Road, N.W. Washington, D.C.Major of Studies: Traditional/General academics and Shop major-Diesel Service and Repair High School Diploma |
