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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOverviewCross-trained servant leader with twenty years of experience in various phases of distribution logistics, shipping & receiving, inventory management, project management, transport, and warehouse management. Over two decades I've handled 3PL, FTL, LTL, Expedited freight, Final/Last Mile, Household, and Food and Beverage Freight. Detailed oriented conceptualizer with strong hands-on work ethic containing in-depth understanding of supply chain and logistics disciplines. Strong background with the use of TMS/WMS and logistical crisis management.Work ExperienceTransportation Operations Safety and Compliance Manager A&W Warehouse and Logistics Norcross, GA - March 2023 CurrentTalent Management, manages employees; makes recommendations concerning the hiring, training, discipline, and promotion of employees; plans and implements training, promotes, and ensures safety polices, accurately completes, reviews, and maintains a variety of records, including time sheets, annual leave, sick leave, workers comp, and accident reports.Prepare and deliver results to Leadership and others on the logistics spend performance, logistics operations/delivery performance.Responsible for equipment scheduling and maintenance. Analyzes equipment needs (trucks, tractors, trailers) and determines type and number required.Oversee day-to-day administration of delivery function including: managing, monitoring and approving department expenses, calculating driver payroll, reviewing driver trip and expense reports, and identifying and resolving problems.Coordinated rental of additional vehicles as required and schedules equipment maintenance as necessary.Correct and coach drivers on HOS and ELDCoach drivers on safe driver behavior that A.I recognizes braking, distance, stops and harsh turns.Meet or exceed established business and profit growth targets; remain accountable for product P&L per account.Accountable for logistics vendor management and performance.Investigate logistics issues and drive root cause analysis & implementation of corrective actionsNegotiate with outside contract vendors.Coordination of transportation equipment maintenance and direction/management of associated vendors.Coordinated rental of additional vehicles as required and schedules equipment maintenance as necessary.Supervision and management of fleet drivers ensure proper and timely loading and delivery of products to customersPromoted an open door policy and team environment, while successfully training and creating succession plans.Responsible for maintaining best practices within delivery personnel handbooks, manuals, policies, and procedures, including regular updating, distribution, and implementationEnsuring compliance with federal, state, and local insurance regulationsResponsible for equipment scheduling and maintenance. Analyzes equipment needs (trucks, tractors, trailers) and determines type and number required.Conducting maintenance vendor audits to ensure compliance with FMCSR regulationsConducting periodic inspections of 3rd party administration compliance with background checks, CSA requirements.Responsible for DOT compliance, monitoring DOT logs and ensuring drivers comply with DOT regulations.Maintains and updates all relevant information on drivers such as license, DOT medical certification, tickets for moving violations, accidents, and other risk and safety-related data.Responsible for DOT compliance, monitoringMonitoring CSA Basic Scores to address trends and drive performanceEnsuring all locations maintain ownership of their CSA basic scores, reports, and related analytics.Overseeing and monitoring roadside inspection process report.Coaching field management on roadside inspection issues.Built, maintained, and tracked a forward-looking relationship plan with key vendors in partnership.Researched and established relationships with new vendors when necessary.Resolved vendor disputes or issues quickly and efficiently.Reviewed current vendors and analyzes goodness of fit.Creates vendor oversight programs to ensure performance and service level expectations are met.Builds and maintains key metrics for all vendors in scope that assess performance, quality, customer satisfaction, cost, etc.Proactively monitored performance and identifies opportunities for improvement, efficiency and added value.Facilitated the establishment of a multi-tiered relationship structure and a known escalation path for all key vendors.Develops and monitors internal procedures and management systems for control and utilization of equipment.Oversee preventative maintenance programs, service and repair of tractors, trailers, heavy equipment, and other mechanical equipment.Ensured truck computer system was monitored and maintained (Samsara)Established recurring business reviews with vendors to assess performance, opportunities, improvements, and evolution of the health of the partnership.Director of Operations Special Delivery & Logistics Atlanta, GA - May 2014 January 2023Handled day to day operations, routing & re-routing, and daily carrier bids for dedicated customers.Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.Coached drivers to ensure deliveries are made in a safe, efficient and timely manner, maintaining dependability and customer satisfactionProvided transportation rate support for domestic bids.Ensure company drivers, contracted and non-contracted, are in compliance with State and Federal DOT regulations.Assisted new carriers in starting business, getting DOT and contract compliant.Call on shippers and brokers agents for freight daily. Direct and manage all types of carrier services.Managed and coached company drivers and owner operators. Also screen and supervised onboarding processes.Manage the overall relationship with 3rd party carriers. Acquire additional carriers/providers as required by business operational needs.Handle all paperwork necessary with hiring outside carriers (purchase orders, invoice reconciliation, etc.).Negotiate with outside contract vendors and carriers.P&L responsibility for the company through managing and creating budgets that help achieve and maintain financial goals.Meet or exceed established business and profit growth targets; remain accountable for product P&L per account.Develop and implement a strategy for Domestic Transportation; communicate and gain internal support for process improvement.Assurance of DOT compliance and administration of all reporting procedures.Coordination of transportation equipment maintenance and direction/management of associated vendors.Establish and ensure operational implementation and compliance with processes and procedures for handling the freight productMaintain strategic relationships with appropriate vendors, brokers, including pricing and service standards; coordinate with the vendor base to ensure strategic compliance with SDL goals and objectivesEnsure compliance with all applicable laws and regulations.Direct, develop and train operations teams to ensure individual and branch KPIs are metNegotiate rates and services with new customers and brokers, and carriers.Ensure maintenance of equipment is current.Provide strategy and oversight to bids and auctions with logistics service providers including contraction negotiation strategy.Prepare and deliver results to Leadership and others on the logistics spend performance, logistics operations/delivery performance.Make sure company and drivers are in compliance with State and DOT.Maintains and updates all relevant information on drivers such as license, DOT medical certification, tickets for moving violations, accidents, and other risk and safety-related data.Collaborated with 3rd Party Carrier partners to establish facts, solve complex problems, and establish corrective action plans affecting assigned shipmentDeveloped corrective and improved preventative actions to enhance logistical quality assurance and increase business demand quantity.Identified freight and supply chain optimization opportunities a executed those daily that advanced the clients and companies strategic market position Commercial/residential relocations for local and regional area consignees. (Final mile)Executed development of corrective and preventative actions to enhance logistical quality assurance and increase business demand quantityOversight of temporary Contractors in all matters of safety and regulatory compliance; including mandated Safety and DOT Safety training programs, DOT logs, HOS records.Ensure customer service and maintain courteous relationship with all customers and deliver white glove service when needed.Serve as a liaison between carriers and the customer to negotiate rates and services delivery of goods.Develop annual facility budget and ensure group adherence to budget.Direct and assign work; set performance objectives and monitor performance of all transportation departments.Manage all transportation activities, costs, operations and forecasts. Monitor KPI progress and make necessary adjustments to achieve success.Provide a safe work environment through personal actions. Identify any safety concerns, as well as cost saving opportunities.Carried out management responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problemsEnsure compliance with all company policies, as well as all DOT, Federal, State and Local OSHA regulationsRepresent the Company to all transportation customers. Maintain positive relationships with customers.Monitor progress towards operational goals and provide reporting of same.Ensured that care, custody and control procedures are in place; Monitor operational performance.Utilized continuous improvement processes related to planning daily facility requirements;Ensured that all drivers and carriers/contractors meet the minimum contractual requirements (Insurance, Safety Rating, and DOT Certificate) set forth by company quarterly.Operations Manager Premier Transportation Forest Park, GA -Sept 2013 May 2014Management of the entire transportation including dispatch, administration to include hiring, training, and supervising.Responsible for all logistics concerning general merchandise servicing 1500+ stores and 40+ distribution centers across the country.Oversaw the logistics for overnight transportation operations at headquarters while supervising and managing a fleet of 1000+ drivers (at headquarters) for regional and OTR deliveries for domestic logisticsLead and direct a team of CDL-A over-the-road drivers and local driversManaged daily service requirements and customer relationshipsManaged all transportation and logistics for shipments to and from customers.Staying abreast with and finding solutions for issues that surface in all transportation related processes.Enforcing safety processes and legal requirements for transportation processes onsite.Utilized software such as Roadnet and Peoplenet to monitor, maintain, and manage transportation team as it relates to DOT compliance.Tracked and monitored transportation of goods and maintain on time deliveries, develop programs to ensure labor is flexing to volume levels, determining necessary manpower needed in the transportation department according to volume levelsModerated between external organizational vendors and the Distribution & Planning Team to ensure daily operational set up were properly expedited to provide visibility and accurate forecasting of product moved from designated shipper to consignee.Audited and analyzed organizations strategic development to assist in streamlining supply chain management methodology for transport of goods for dedicated vendors.Supported data analysis that developed recommendations that serve as catalyst for continuous improvement for the client regarding cost and efficiency, while remaining aligned with the operational requirements/needs of the client.Utilized WMS to manage the receiving of goods for temporary storage prior to delivery to consignee.Mentored and trained tier level team members strengthen their understanding in transportation structure and organization expectations.Fostered terminal associates and team supervisors in improving areas of responsibility by delegating duties, coordinating workloads, monitoring performance, and providing work environment feedback for sustained improvement.Resolved and communicated verbally any issues with Store Operations that may or may not be reported through normal channels.Resolved escalated customer complaints and handled calls from difficult driver's and store managers.Compiled data from staff on spreadsheets/pivot tables and presented to company and vendor executives daily.Made sure all fleet maintenance programs are current.Accountable for all shipments via a weekly service report.Analyzed and distributed operational reports on a daily, weekly, and monthly basis, and take action based on the results of the analysis.Investigate fundamental and technical issues causing transporting problems and devise corrective methods or supportive actions.Assistant Transportation Manager Americold Atlanta, GA - May 2012 Sept 2013Managed the day-to-day dispatch functions and overall carrier route guide compliance.Managed operations, scheduling, and logistics for major grocery (KROGER) warehousing distribution unionized environment.Supervised and trained a team of 10 associates i.e., supervisor, dispatcher, 450 drivers to carry out daily tasks to ensure exceptional transportation services.Ensuring departmental success through delegation via impeccable communication, goal setting, expectation delivery, and cultural developmentResponsible for all logistics out of three locations concerning general merchandise servicing 500+ stores.Leading, inspiring, and directing drivers, dispatch, and all other Transportation Department units to hit top-notch performance levels by incorporating recognition methods, programs, and other cultural growth initiatives.Boosted morale and retained drivers for a 8month span (no terminations or quits). Revamped recruiting program and increased fleet by 25 drivers in 90-day time framed.Collaborate daily with clients, vendors, direct report leadership, warehouse personnel, and site operations to ensure processes and standards are aligned at all levels.Monitored the transportation of frozen/dry goods for on-time deliveries to destination.Drove efforts to improve KPI/on-time delivery and customer satisfaction.Worked closely with warehouse operations to manage daily operating plan and plan for future shipment activity.Tracked and monitored transportation of goods and maintain on time deliveries, develop programs to ensure labor is flexing to volume levels, determining necessary manpower needed in the transportation department according to volume levels.Manage and monitor metrics for Key Performance Indicators (KPIs) and vendor performance statisticsManaged transportation compliance as it relates to rules and regulations with OSHA & DOT.Maintained, reviewed and analyzed operation reports and logs as it relates to driver breakage/ shortages, return orders, vehicle maintenance, fuel expenditures, mileage logs, driver attendance, and driver vacation schedulesMonitor transportation costs and target areas that yield improvements and cost savings.Provided accurate and timely reports to our administration team.Oversaw temporary Contractors in all matters of safety and regulatory compliance, including mandated Safety and DOT Safety training programs, DOT logs, HOS records,Reorganized department programs to ensure labor is flexing to volume levels while determining necessary manpower is available to fulfill the needs of the transportation department based on volume levels, holidays, and trends.Collaborated with executive team to forecast quarterly budget projections for fleet operations.Computed data and made suggestions to hit companies KPI targets.Created excel spreadsheets and presented data to GM and department heads.Extensive experience in hiring, terminating, training, and employees and temp workers to perform work in an enthusiastic manner Assist in communication and motivational techniques, to supervise, counsel, and discipline subordinatesParticipated in various internal committees within the organization to aid in the continuous workplace balance and operational efficiency within the facility.Work with warehouse operations to develop formalized business rules, daily shipping matrixes, and carrier service reviews.Guided initiatives involving process improvement, staff development and operational efficiency, ensuring alignment with key business metrics.Increased overall savings within department in a three-month period in FY 2012 by 29.56%.Aligned labor and implemented expense and cost reduction strategies that resulted in month over month cost savings and reductions in damages, outsourcing, and manpower utilization.Strategically planned and forecasted, appraise performance, resolve problems, and address staffing needs dailyDeveloped Excel spreadsheet to facilitate scheduling and manpower needs. Utilized spreadsheet and developed forecast to overcome frequently occurring issues with our previous system. Increased driver and employee retention from previous year by 45%Assists Transportation Manager and General Manager with the DC's financial, operational budgets, people and process and service-related objectives. Reviewed P&L information daily and ensure financial requirements are accurate and complete. Ensure load tenders to carrier base are in alignment with commitments.Resolved escalated customer complaints also handled calls from difficult driver's and store managers.Utilized software such as Roadnet and Peoplenet to monitor, maintain, and manage Transportation team as it relates to DOT compliance.Regularly review and manage the departments performance to meet budgetary goals via the information provided by monthly profit and loss statements and to work within company guidelines to achieve desired department performance results. Ensure consolidation loads are optimized to meet service levels and maximize profitability. Facilitated initiatives involving process improvement and staff development ensuring alignment with key business metrics.Fleet Manager/ Planner Heartland Express Atlanta, GA - June 2006 to April 2012Dispatched and managed fleet of 50-60 drivers throughout the country daily.Led, guided, and directed drive team and monitored performance, and provided coaching/counseling.Plan, dispatch, execute all orders through TMS.Coached and motivated drivers to meet the companys vision of supplying superior service, and quality to its customers.#1 Driver Recruiter in company for 4 years.Monitored drivers hours and logs daily and train drivers under CSA2010 compliance.Tracked and monitored transportation of goods and maintained on time deliveries.Developed coached and led the drivers, ensuring effective communications, appropriate training programs, performance management, recruitment and skills development.Maintained customer relationships and promote growth of accounts.Answered phones (150-200 calls daily)Planned loads, completed tracking of goods, monitor and maintain on time deliveries.Coordinated with maintenance to manage and maintain service of all equipment thats damaged and not up to code with DOT and CSA2010 regulations.Managed and maintained all site equipment on property.Extensive experience in hiring, terminating, training, and employees and to perform work in an enthusiastic mannerSpoke with customers to fulfill needs and get orders updated and shipped in swift fashion.Training/EducationBBA, Business Administration & Marketing Savannah State University, Savannah, GAMarketing/Business Management The Citadel, Charleston, SCSpecial SkillsWMS Database systemManhattanTMSMacro-PointMicrosoft OfficeLicensed Forklift OperatorROADNETCAMSSAMSARAPeoplenet |
