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Click here or scroll down to respond to this candidate1To secure employment with a progressive and dynamic organization, where I can utilize my versatile skills learned in a team environment. Allowing me to continue to learn and grow both professionally and personally, while being a contributing asset to the successful achievement of your corporations goals. Work ExperiencePatient Support Coordinator/Medical AssistantBeth Israel Lahey Health - Burlington, MASeptember 2018 to October 2021 Triage phone-calls & messages to proper physicians, while assessing level of urgency . Handling all prior authorizations requests for prescriptions as well as certain office visits. Handling the daily schedules of multiple physicians. Scheduling patient follow-ups, annuals, acute visits. Register of all new patients for appointed physicians. Obtaining all NP consent forms for their medical records to transfer from their previous MDs office. Once received, Id then contact pt to schedule exam & create their new EMR with all pertinent information. Handling of emergency patient transfers to our connecting hospital. Start the appointment process by: Calling on & greeting patient in waiting room Verify patients name & D.O.B. Obtain vitals, height & weight Collect chief complaint(s) Collect patient & patients family medical history Verify & update medication list Update patient record in EMRAfter completing the initial part of the exam, Id then alert the physician of patients status & visit reason & wait to see what was needed of me next. Depending on what the patients reason for their visit, the physician may require me as their chaperone, either for a physical exam or for any sensitive natured exam, with a patient of the opposite sex. Providing basic surgical assistance for in-office procedures or biopsies, suture removals, bandaging,wound care, educating patients depending on what procedures being done, on pre/post-op procedural instructions re: how to care for properly, how to avoid infections,how to avoid scarring, etc. Always obtaining the patients signed consent prior to any procedure. Always complying with OSHA & HIPAA rules & regulations. If the physician felt the patient required additional testing to be conducted, theyd then place an order into the pts chart which would then flag/ alert me, in order to collect all necessary equipment and head into the exam room to complete requested orders.Melissa ReynoldsChelmsford, MA 01824EMAIL AVAILABLEPHONE NUMBER AVAILABLE2Order Examples : EKGs Rapid Strep/Flu/COVID tests Respiratory & PKU testingSpecimen Collection: U/As & UCGs Drug Analysis Profiles Standard PE Phlebotomy Work-Up / Individualized Labs for specific patients under ongoing treatment. Glucose Testing. Visual Acuity & Audiometric Screenings. After completing all requested testing and informing the physician, Im then informed when to schedule the patients next follow up appt, print out patients after visit summary, and explain all pertinent information to patient to finish up the exam. Working directly with specific physicians daily as their personal assistant/secretary. Handling all incoming messages, emails, patient prescription requests, prior authorizations, triaging all and alerting and scheduling according to importance. Handling the scheduling of all physicians meetings, physician & team meetings, as well as pharm representatives. Sending appointment reminder letters and call to inform patients of upcoming appointments or missed appointments that need to be rescheduled. As well as, keep up with all Medicare/Medicaid & practice Initiatives. Sending letters to inform patients of normal test results. Scheduling necessary appointments via online portal or via phone call. Maintaining daily maintenance of all exam rooms: inventory check, fill and restock. Cleaning/Sterilizing each exam room after each patient, as well as, at the end of each day. Answering phones & any questions. Informing patients about what our Special offers were that month due to not accepting insurances for care. Typing correspondence, manuscripts and/or other documents. Creating inventory spreadsheets Maintaining physicians' clinical and administrative schedules and calendars. Mailing out all new patient registration packets, as well as, information tools & What to Expect packets. Scheduling New Patients for their initial consultations as well as established patients follow ups. Providing assistance for:o IV therapy/Detox treatments/IV Elixir Bagso Micro-Needlingo Herbal/Homeopathic recommendationso Acupuncture treatmentso Tick borne related illnesso Behavioral/developmental disabilities in children dxd with PANDAS disease o General health and wellness consultso Filing monthly vitamin & supplement orders and all orders placed by patients from our in house naturopathic dispensary Triage all patient calls and messages to their physicians Transcribing letters and patient notes as needed for physicians and facilitates in clinical computer systems Collecting full payments at check-in and coordinating billing tickets for office visits and services Reconciling collections at the end of the business day per established protocol Handling all incoming faxes & mail. Referrals & Prior Authorizations, advocating for patients to their insurance companies. Scanning all medical records into EMRMay 2017 to September 2018NaturopathicAssistant/FrontDeskSpecialist/PatientSupportCoordinator/Phlebotomist/ LaboratoryTech.North Coast Family Medicine- Portsmouth, NHEach morning would be started by preparing front office & waiting room for the day with coffee, teas, snacks, and waters for the patients. Also, making sure to keep replenishing throughout the day. 3 Making sure to restock, clean and sterilize waiting room, as well as, exam rooms thoroughly, between patients & at end of each day.Medical Clinical Administrative AssistantMedi-Weight Loss Clinics - Billerica, MADecember 2016 to May 2017Duties & Tasks as Front Desk Representative:Handling all patient billing & collection invoices, as all services aren't covered by insurance & are paid for out of pocket only.Reviewing all of the daily schedules for each physician in-office that day, double checking each patients EMR for any outstanding balances, notes from the physician, results from prior visit, needed for comparing to current visit, standing orders/f/up notes/requests for additional testing/revisit tasks to be completed by me before the physician.Calling patients to reschedule for missed appts or manage any daily/weekly schedule changes per the physicians request.Handle and triage all incoming modes of communication: phone calls, faxes, mail, emails, etc.and make sure it's delivered to requested personnel.Handle both administrative and clinical responsibilities daily. Greet each visitor with a friendly, courteous demeanor and build a rapport with long-standing patients that continue on with the program.Politely request visit payments prior to start of visit Making sure to disinfect the waiting room at the end of each day.Duties & Tasks as a Clinical Assistant:Begin patients visit by: Verify patients Name & DOB Request urine sample from patient.Bring patient to their room and provide a gown to undress. Testing U/A sample, the optimal result was when the patients body was in the metabolic state called Ketosis. If no weight loss or patients not in Ketosis then the plan was adjusted accordingly. Taking into account there may be another reason as to why not. Ex: splurged over the holidays, went on vacation,personal issues.. If new changes to their plans occurred, Id be sure to add on any and all necessary documents into the patients After Care Summery and make sure they received them before check-out. After testing urine, Id return to take patients weight check, BP & BMI.Majority of patients also received their B12 & Vit. C injections, to help boost their bodies metabolism. At the end of the visit, Id gather requested additional vitamins,supplements, & healthy meal replacements we offered and bill accordingly.Schedule patients next week f/up appt.Print out patients After Visit Summary and Invoice Ending the day by restocking and sterilizing all exam rooms and equipment. 4 Greet customers in polite, friendly, respectful way to build a rapport with them. Provide quality customer service always keeping an eye. They need anything as to not feel neglected. Improved & flourished in my communication skills and comfortability in any situation Great practice for memorization skills Double check order for delivery, Garnish, & deliver food, wait for them to check temps for requested meat. When I first began, it helped establish my multitasking skills, which throughout the years were Embellished Learned how to complete tasks & concentrate while working in a loud fast paced environment. Collect payments & handle change, charge cards, voiding errors on bills for more than one table at a time splitting checks and handling cards for more than one person at a time. Tip outs to other coworkers who've helped me throughout shift. Medical Administrative Surgical AssistantMystic Valley Dermatology - Stoneham, MAMarch 2015 to December 2016 Prepare charts daily & handle appointment reminders & scheduling. Kept track of 10 different physicians schedules daily, patients, procedure results, prescription requests and emails and made sure they were always on schedule. Call on & greet patients in waiting rooms, start exam process : Verify Patients Name & D.O.B. Obtain vitals, Collect chief complaint(s), Collect & update pt medical history verify/update medication lists. entering all into EMR. Later physician would give me patient chart with their visit notes to transcribe into EMR. Handling incoming faxes for: Prescriptions refills insurance prior authorizations Referrals patient test results. Triage phone calls and messages for doctors via patient portal. Informing patients of non-urgent test results and scheduling patients for necessary in-office procedures or MOHS surgeries. Always making sure all instruments were autoclaved daily. Filling & emptying all Co2 canisters, daily. Educated patient with pre-op information while collecting consent signature. Later scan into EMR. Prepare and assist physician with any in-office procedure. Such as: Biopsies Excisions Skin tag removals Cultures- carefully keeping & labeling all specimen collections & making sure to send to correct currier Hostess/Waitress/Expeditor/Bartender99's Restaurants- Stoneham,Woburn,& Woburn- Mish Rd,.Ma. January 2005 to October 20155by end of each day and making sure all specimens were logged into specimen book. When fax is received with results we verify them with the book, as a way of keeping record of how long before results were received or if any hadn't come back yet. Always making sure at end of visit to educate the patient on correct post-op wound care and schedule upcoming suture removals appointment. End of day each room was sterilized & restocked thoroughly, as well as, the waiting room. Patient Support Coordinator/Medical Assistant/Receptionist/MR Clerk Belmont Medical Associates - Cambridge, MADecember 2012 to March 2015 Greet Patients via phone or in person at the Front Desk. Register New Patients & scheduled them for initial physician consultation Schedule existing patients for acute visits or follow up appointments Handled Emergency Hospital Admittances at our Affiliated Hospitals if necessary. Verified Patients Insurance Validity, Prior Authorizations & Referral requests. Collect copays Managed Prescription refill requests & refills Greeted Patients, walked them to exam rooms to obtain: Vitals Chief Complaint Medical and Family History Verify & Update Patient Medication List -while updating all Records into EMR. When necessary: Administer Injections,Vaccinations Obtain blood draws Spin & Store blood samples then deliver to the lab. PKUs & Glucose testingOversee specimen collections: UA/UCG, Throat CulturesRapid Strep TestsRespiratory TestsEKGs.-Etc.Assistance with Basic In-office surgical procedures,suture removals,bandaging,following asepsis and infection control protocols via OSHA regulationsDaily maintenance of all exam rooms inventory,restocking,cleaning/sterilization of each room in preparation for the following business day.At the end of each day, I would consult with my physician who would sign the letters I had printed for her and send the patients out their normal lab results, letters from physician, appointment reminders, especially if patient couldnt be reached via phone. otherwise I would also do my confirmation calls for patient appointments at that time.MedicalReceptionist/SchedulingCoordinator/MedicalRecordsClerk/SurgicalTech. Northeast Surgery Center- commuted to all office locations: Chelmsford, Arlington, Wellesley,Ma. February 2010 to December 2012 Each morning would be started by preparing front office & waiting room for the day with warm coffee, snacks, and waters for the patients. Also, making sure to replenish throughout the day. Answering the phones & any questions. Informing patients about what MOHS, Basil & Squamous Cell Carcinomas are, explaining what their upcoming exams would consist of to help them not be as nervous Mailing out all new patient registration packets, as well as, information tools & What to Expect packets. Scheduling New Patients for their initial consultation visits & explaining the procedure protocols for the visit Scheduling Existing Patients For office exams with their physicians or for their MOHS surgery or Excision procedure Scheduling patients with surgeons at affiliated hospitals for their ocular operations. . Triaged messages to physicians and made sure to follow up with physicians responses, whether it was just to inform the patient that the Dr received the message and will contact them promptly or with medical advice 6suggested by the physician. Verifying patient insurance before their visits as to not have them travel and have any issues.. Collecting copays at check-in. Handling all incoming faxes & mail. Referrals & Prior Authorizations, advocating for patients to their insurance companies. Scanning all medical records into EMR. Making sure to restock, clean and sterilize waiting room, as well as, exam rooms thoroughly, between patients & at end of each day.Switchboard Operator/ Patient Registrar / Administrative assistant/Medical records handler/Medical referral coordinator/ Billing & Coder Coordinator Beth Israel Deaconess Medical Center - Lexington, MA March 2008 to February 2010Administrative Duties: Started as switch board operator where I registered & scheduled new patients, sent out new patient packets. Scheduled existing patient appointments for in office exam & physicals. Triaged messages to physicians and made sure to follow up with physicians responses, whether it was just to inform the patient that the Dr received the message and will contact them promptly or with medical advice suggested by the physician. Relayed normal patients lab reports via Patient Portal, Mail or over the phone. Worked front desk: verifying patient insurance and eligibility. If necessary contacting patients before their visits to inform them they needed to contact their insurance companies before their visits or they would be held liable for paying out of pocket for the visit. Having patients sign payment waivers if insurance coverage was in question. Check-in patients, scan insurance cards, collect copays. Schedule follow up appointments at check-out. Bookkeeping skills: Receipts, Daily bank deposits, accounts receivable & payable Medical Insurance coding: CPT & ICD-9,ICD-10 & Insurance billing: CMS-150 Managed patients original paper medical records, organize/alphabetize them and would then update & transcribe visit notes into EMR & scan all paper portions of their record into EHR. Medical Assistant Duties: Handle schedules of all 12 providers. Making sure the physician has plenty of time with each patient. Greeted Patients, brought them into the exam rooms where I would then obtain their: Vitals Chief Complaints Medical and Family History Verify & Update Patient Medication List, while updating all Medical Records into EMR. Accompanied physicians for patient physicals of the opposite sex or when patient needed to undress in order for physician to examine sensitive areas. Triage medical patient portal messages to physicians, contact patient to schedule or let them know the physician will contact them by end of day. Send out patient portal registration instructions and personalized codes. Prescription refill requests via Patient Portal, fax or phone calls. 7 Check all voicemails on all lines and take detailed messages to relay to correct person. Send out patient result letters via mail or patient portal Restock, clean & sterilize all exam rooms in between patients and at end of each day. Sort & hand out mail to all 12 physiciansExternship- Hired Post Externship/Scheduling Consultant/Billing Specialist/Medical Patient Support Coordinator & Administrative AssistantCommunity Internist associates, Dr Kanu Patel,inc. - Stoneham, MA July 2007 to March 2008 Preparing front office & waiting room for the day. Answered phones, triaged calls and took down detailed messages for physician. Handled incoming faxes for: Prescriptions refills, insurance prior authorizations, Referrals & patient test results. Registered new patients & scheduled existing patients for in office sick visits, physical exams, in office procedures. Performed EKGs when necessary. Collected co pays, and handled the books to balance each day. Handled Referrals & insurance Prior Authorizations, advocated for patients to insurance companies. Daily duty of filing away the records from that day & pulling all medical records for the following day. Opened and sorted physician mail.EducationAssociate in Human Services- Social Work/Case Management Northern Essex Community College - Haverhill, MANovember 2023 to 2027Associate's degree in Human ServicesBunker Hill Community College - Charlestown, MANovember 2021 to Transfer to Northern Essex Community College to Complete College Degree in Real EstateBunker Hill Community College - Charlestown, MAOctober 2021 to January 2022Certificate/Diploma in Medical Administrative Assisting: Medical Billing &Coding / Phlebotomy/Medical Records ClerkEverest Institute-Chelsea - Chelsea, MAAugust 2006 to October 2007High school diploma or GEDStoneham High School - Stoneham, MASeptember 2000 to May 2004Skills Administering Injections (10+ years) Vital Signs (10+ years) Patient Care (10+ years). Phlebotomy (10+ years) EMR Systems (10+ years) Laboratory Experience (5 years) Triage (10+ years) Medical Records (10+ years) Medical Scheduling (10+ years). Venipuncture (10+ years) Customer service (10+ years). Transcription (5 years) 8 Communication skills (10+ years) In person Marketing Skills (10+ years) Insurance Verification (10+ years) Hospital Experience (2 years) Clerical Experience (10+ years) Anatomy Knowledge (10+ years) Computer Operation (10+ years) Epic (7 years) Medical Office Experience (10+ years) Medical Billing (7 years) Physiology Knowledge (7 years) HIPAA (10+ years) Medical Terminology (10+ years) Medical Coding (5 years) Office Management (3 years) Quality Assurance (10+ years) Phone Etiquette (10+ years) Typing (10+ years) CPT Coding ICD-10 & ICD-9 Accounting-Quickbooks Microsoft Powerpoint Patient monitoring Analysis skills Documentation review (10+ years)Certifications and LicensesCPR/AED-Expires- 7/2023COVID vaccinatedPhlebotomy CertificateAuthorized U.S.Citizen |
