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| | Click here or scroll down to respond to this candidateCandidate's Name
Customer RelationsI am a highly motivated, results-oriented individual, willing to go the extra mile to reach goals and learn along the way. I am very ambitious. My goal is to meet every customers needs. I have excellent management, communication, and leadership skills. I am an attentive listener. I solve problems and use tact and diplomacy to find common ground and achieve win-win outcomes.ExperienceEducation2022-CurrentTax Expert Turbo TaxPrepared simple to complex tax returns for individuals and small businesses. Researching tax law, gathering information for clients explaining clients their options, auditing tax records, checking tax forms, and maintaining client information confidentiality.2018-2022CSR ConvergentExpert knowledge of Excel, Word, and Google research. Ability to use independent judgment to prioritize work to meet goals (Quality, Service Level, and Calls per hour) Responsible for processing service orders for outages, down power lines, and tree trimming requests. Responsible for billing inquiries, initiating transfers, canceling services, and creating new accounts. Achieved good customer service relations by encouraging AMB(Average Monthly Billing) and GFB(Flat Rate Billing). Utilized various Software including SAP, INFO Depot, ScreamServe, and Equifax.2015-2018General Manager DominosCoordinate sales promotions and provide sales targets. Provide excellent customer service and obtain feedback to help make changes in-store operations to provide an even better customer experience. Increase profits through effective sales training and troubleshooting profit loss areas. Operation of Point of Sale systems with a focus on accuracy and efficiency. Responsible for making sure all store policies, procedures, and controls are followed.2018-2022General PsychologyClayton State UniversitySkillsIntegrityEffective communicationProblem-solvingMarketing campaign managementStatistical analysisDatabase managementStorage systems and managementCritical thinkingContact112 Bradford Dr.Fayetteville, Ga.PHONE NUMBER AVAILABLEEMAIL AVAILABLEPHONE NUMBER AVAILABLE |