| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Experienced Customer Service Representative/DataEntry SpecialistPHONE NUMBER AVAILABLE1644 171st Place, Hammond Indiana 46324EMAIL AVAILABLE(mailto:EMAIL AVAILABLE)PROFILE SUMMARY Results-driven customer service professional with extensive experience in remote customer support, data entry, and administrative tasks. Proficient in CRM software, ticketing systems, and Microsoft Office Suite. Demonstrated ability to manage high-volume inbound and outbound calls, resolve complex customer issues, and provide excellent service in fast-paced environments. Expertise in problem resolution, client communication, and multi-tasking while ensuring a positive customer experience. Seeking a remote customer service or call center position where I can utilize my communication, time management, and conflict resolution skills.Core CompetenciesCustomer Support & Client RelationsRemote Work & Virtual Team CollaborationData Entry & Database ManagementCRM Systems (e.g., Salesforce, Zendesk, HubSpot)Multi-Tasking & Time ManagementProblem Solving & Conflict ResolutionMicrosoft Office Suite (Word, Excel, Outlook)Communication (Phone, Email, Live Chat)PROFESSIONAL EXPERIENCECustomer Service Representative-Equity Trust, Remote Jan 2019-PresentHandle high-volume inbound and outbound calls with property owners to assess needs and provide solutions, ensuring a smooth customer experience.Build rapport and manage customer interactions through active listening and empathy, enhancing customer satisfaction.Maintain detailed and accurate records in CRM and databases to track customer interactions and transactions.Collaborate with virtual teams to meet and exceed KPIs and service-level agreements (SLAs).Statistical Research Technician-Illinois Department of Employment Security, Chicago, IL Sep 2001-Nov2018Utilized data entry and research skills to analyze economic wage and employment data, ensuring accuracy in forecasting and reporting.Managed large volumes of data using SPAM software and maintained detailed records with a high level of attention to detail.Addressed inquiries from clients and employers, providing excellent customer service and resolving discrepancies in the data collection process.Office Administrator-ASI Staffing Service/Department of Health, Chicago, IL July 1997-Feb 2000Delivered administrative support through data entry, scheduling, and managing communications, ensuring seamless operationsResponded to customer and staff inquiries via phone and email, resolving issues promptly to maintain service standards.Monitored and verified data accuracy in the system, improving workflow efficiency.Data Entry Specialist/Lead Worker-Spiegels, Chicago, IL Nov 1983-Jan 1990Supervised a team of data entry workers, ensuring compliance with company guidelines and achieving high productivity metrics.Implemented training programs for new hires, improving overall team performance in data accuracy and quality control.EDUCATIONMajor in Accounting/Bookkeeping American Technical College Chicago, IL |
