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Click here or scroll down to respond to this candidateCandidate's Name
COMMUNICATION SKILLSRESILIENCEADAPTABILITYMARKETING CAMPAIGNSSOCIAL MEDIA MANAGEMENTSEO AND SEM SPECIALISTONLINE REPUTATION MANAGEMENTBILINGUAL ENGLISH & SPANISHCRISIS MANAGEMENTMASTERY OF SOCIAL MEDIA TOOLSCUSTOMER SERVICEPERSUASIONPERSONAL DATAPROFESSIONAL SKILLSPROFESSIONAL SUMMARYJAVIER F-PRADAGENERAL MANAGER RESTAURANT &HOSPITABILITY AND PR.R e s u l t s - d r i v e n p r o f e s s i o n a l w i t h 1 4 y e a r s o f e x p e r i e n c e i n g a s t r o n o m i c a d m i n i s t r a t i o n, s p e c i a l i z i n g i n b a n q u e t a n d k i t c h e n m a n a g e m e n t . P r o v e n e x p e r t i s e i n p r o j e c tm a n a g e m e n t, t e a m l e a d e r s h i p, a n d e f f e c t i v e c o mmunication. S k i l l e d i n r e s o l v i n g c o m p l e x s i t u a t i o n s, s u p p l i e r m a n a g e m e n t, a n d c u s t o m e r s e r v i c e, w i t h a d d i t i o n a l e x p e r i e n c e i n c e r e m o n i a l p r o t o c o l, e v e n t m a r k e t i n g, a n d b u s i n e s s o p e r a t i o n s .Date of birth : Houston, Texas, USA,September 28, 1988.Nationality : United States of AmericaAddress : 6303 Sienna Ranch, 77459TXSocial Security: US CITIZENAvailability: I am open to relocatingPHONE NUMBER AVAILABLE EMAIL AVAILABLE2021 - 2023 LA CANDELARIA RESTAURANT & PUB (ARGENTINA) - OWNER FEATURES-Comprehensive kitchen management.-Supervision and management of personnel.-Culinary purchasing manager.-Occasional cook.2021-2023 WEST HAM S.A COMPANY (ARGENTINA)PARTNER-DIRECTOR OF PUBLIC RELATIONS & MARKETING -Specialized in events and media.-Construction and management of the image of the company facing the public-Accounting management and direct contact with sponsors-Control of the influx of people to the premises.WORK EXPERIENCEhttps://www.linkedin.com/in/javier-andres-fernandez-prada-cuevas-b60b621482023-2024 Geek Group Digital MarketingPosition: Social Media Community ManagerDuration: Since early 2023 to PresentResponsibilities:-Managing social media presence.-Engaging with the online community.-Basic design tasks for social media content.-Achievements:-Increased brand engagement.-Maintained consistent brand voice.-Created visually appealing content.Skills:-Social media community management.-Basic design using tools like Canva.-Analytics and reporting.2024-WYNDHAM HOTEL NRG/MEDICAL CENTERHOUSTON TX. DIRECTOR OF FOOD & BEVERAGE ANDBANQUET MANAGER.(CURRENTLY)-Leadership and Team Management: Effectively manages large teams, including chefs and service staff, to ensure smooth operations across multiple dining outlets and banquets.-Operational Efficiency: Ensures flawless execution of breakfast and banquet services, maintaining highstandards for events ranging from 100 to 2,000 guests.-Purchasing and Inventory Control: Manages purchasing and inventory to optimize costs and maintain quality, ensuring all outlets are well-stocked and prepared.-Attention to Detail: Focuses on every aspect of service, from menu planning to presentation, ensuring all meals are served perfectly regardless of event size.-2023-2024 ASSISTANT MANAGER AT SUSHIMASSA IN HOUSTON, TX, MYRESPONSIBILITIES INCLUDE:- Staff Supervision: Overseeing dailyoperations and managing a team to ensureefficient service and teamwork.-Customer Service Excellence: Ensuring ahigh standard of customer satisfaction byaddressing any concerns and enhancing thedining experience.- Inventory Management: Monitoring stocklevels, placing orders, and ensuring thequality and freshness of ingredients.SOFT SKILLSPROFESSIONAL ACHIEVEMENTSIn WEST HAM S.A I achieved a growth of1000 organic followers in a quarter and 60%became customers of the brand.In CLUB HIPICO MENDOZA increase positioningand stimulation in sales by 50%In GRUPO ARMADA (Event Producer), Chile, Imanaged to reduce 35% of customerincidents.Reduced operating costs by 18%.Reduced transport costs by 22%.Increased 43% in annual sales volume.I executed a savings plan that allowed me toreduce the cost of supplies by 15%.Create an employee incentive system thatachieved a 20% increase in workforceproductivity.-Active listening -Teamwork-Creativity-Attention to detail -Emotionalintelligence -Criticalthinking -Innovation-Positivism-Leadership2015-2017 JACKSONVILLE MENDOZA ARGENTINA RESTAURANT GENERAL MANAGER/PROJECT MANAGER-Responsible for the main brand of the company-Development of business development strategies-Restaurant management and kitchen manager-Team coordination.-Ensure control and monitoring of company processes.-Evaluate and select service providers to the company ensuring compliance with agreements.-Supervise compliance with company policy and the functions of the personnel in charge.-Manage internal and external interrelations.-Manage and control the management of inventories, fixed funds and budgetary resources of the company-Supervise the fulfillment of the economic obligations of the company.-Create internal control mechanisms for the management of the financial and cash area of the company.2018-2020 COMPANY GRUPO ARMADA (Event producer), CHILE PUBLIC RELATIONS AND MARKETING MANAGER-Promotion, development and supervision of marketing campaigns in traditional media and social networks..-Promotion of viral actions.-Coordination with department particularly with the professionals in charge of community management.-Direction of internal and external communications of the company.-Search for public and market opinions regarding the reputation and position of the company in its sector.-Strengthening of the brand image, through consistent marketing and production of campaign launches.-Design and plan strategic objectives.-Write press material and make presentations for representatives of the media.JAVIER F-PRADAGENERAL MANAGER RESTAURANT & HOSPITABILITY AND PR. 2019 ISKRA COMPANY (ARGENTINA)RESPONSIBLE FOR PUBLIC RELATIONS:-Management of the advertising department team.-Ensure that all advertising and promotional marketing is done at the time and in a timely manner.-Primary internal contact function with business associate partners-Generator of human sales and promotion teams.2020 LA MOLINA RESTAURANT (ARGENTINA) MANAGEMENT AND OPERATION Features-Kitchen and staff supervision.-Culinary purchasing manager.-Cook on duty occasionally2020-2021 COMPANY CLUB HIPICO MENDOZA (ARGENTINA)PARTNER - DIRECTOR OF PUBLIC RELATIONS & MARKETING LA MOLINA -Construction and management of the image of the company facingthe public-Look for opportunities to promote your company's or client's products and services in different and creative ways-Build good relationships with different public groups. 2021 - 2022 AMADOR MEXICAN FOOD (ARGENTINA)MANAGEMENT AND OPERATIONFeatures:-Management & supervision of the kitchen and staff.-Management of purchases and culinary supplies.In hospitality i always try to:Experienced hospitality professional with a focuson public relations and event management.Demonstrated success in creating memorableexperiences and driving positive guest interactions. Proven track record in hostel management,implementing PR strategies to enhance brandvisibility and attract guests. Years of experience in organizing successful events that contribute toguest satisfaction and business growth.PROFESSIONAL ACHIEVEMENTSAmador Restaurante, Mendoza, Argentina (2022):Implemented a new menu concept focusing on localingredients and traditional flavors, resulting in a 20% increase in customer satisfaction scores within the first quarter.Established partnerships with local wineries and food suppliers, ensuring consistent quality and freshness of ingredients, leading to a 25% reduction in food costs. Implemented sustainable practices such ascomposting and reducing single-use plastics, resulting in the restaurant receiving a sustainability certification and positive PR coverage.Gorilla Hostel, General Manager (2014-2017):Achieved a 30% increase in annual revenue throughstrategic marketing campaigns, targeted promotions, and partnerships with local tour operators.Implemented a guest feedback system, resulting in a significant improvement in online reviews and ratings, boosting the hostel's reputation and occupancy rates. Streamlined operational processes, includinghousekeeping schedules and maintenance routines,resulting in a 20% reduction in operational costs while maintaining high cleanliness standards.Implemented staff training programs focusing oncustomer service and conflict resolution, resulting in a noticeable improvement in guest satisfaction scores and staff morale.Manager at Gorilla Hostel (2014-2017)During the period from 2014 to 2017, I served as the Manager at Gorilla Hostel, a vibrant and dynamic establishment. In this role, I successfully managed the daily operations and contributed to the growth and success of the hostel. My responsibilities included overseeing staff, ensuring exceptional guest experiences, and implementing effective business strategies.Key Achievements:-Operational Excellence: Spearheaded efficient day-to-day operations, optimizing guest services, and enhancing overall customer satisfaction.- Team Leadership: Managed and motivated a diverse team, fostering a positive work environment. Implemented training programs that enhanced staff performance and elevated service standards.- Strategic Planning.- Financial Management:- Industry Knowledge: Deepened my understanding of the hospitality industry, staying abreast of trends, and implementing best practices to stay competitive.- Cultural Sensitivity:This experience at Gorilla Hostel provided me with invaluable insights into the hospitality industry, honing my managerial and entrepreneurial skills. It serves as a testament to my ability to lead, innovate, and achieve results in a dynamic and competitive business environment.JAVIER F-PRADAGENERAL MANAGER RESTAURANT & HOSPITABILITY AND PR. ACADEMIC BACKGROUND-2023-Diploma in Business Analysis (UTN Buenos Aires, Argentina)-2023 - Digital Marketing Fundamentals, Google Activate-2023 -Digital skills for professionals, Google Activate-2022 Diploma in PR Marketing and Institutional Communication., UTN of Buenos Aires -2021 Certification in Digital Marketing, Google LLC-2020-2021 Diploma in Community Management, UCES (University of Business andSocial Sciences, BA, Arg.-2020-2020 Diploma in Social Media Management, UTN FACULTAD REGIONAL DE B.A -2019-2020 Diploma in Business Management, Universidad Siglo XXI, Crdoba, Arg -2019-2020 Certification in Digital Marketing and Advertising, Universidad Siglo XXI,Crdoba, Arg-2018-2020 Associate Degree in Public Relations and Events, Universidad Siglo XXI,Crdoba, Arg-2010 -2014 Universidad Siglo XXI Faculty of Administration, Public Relations career.Mendoza, Argentina.-Study at Academy Houston, YMCA, Houston, Texas, USA Early Childhood EducationHARD SKILLSIn Gastronomy I always try to:-Ensure the quality of the product thatthe customer receives- Increase the turnover of the premises-Reduce costs-Achieve the motivation, training andperformance of the local work team, inorder to generate the service thatsatisfies the client, achieve theadhesion of the collaborators-Plan purchases according to stocklevels-Team Management:Operational Excellence:Customer Service:Marketing:Public Relations:Financial Management:Multilingual Communication:Adaptability:Technology Proficiency:Negotiation Skills:JAVIER F-PRADAGENERAL MANAGER RESTAURANT & HOSPITABILITY AND PR. |
