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Click here or scroll down to respond to this candidateCandidate's Name
Street Address N. Highway 1 PHONE NUMBER AVAILABLEMelbourne, FL Street Address EMAIL AVAILABLECareer ProfileAn accomplished Project Management professional with strong qualifications in service delivery, a proven track record of managing large teams, personnel affairs. Over 20 years experience within the behavioral Health Field. Leadership Ability to be self-directed and multi-task several complex projects/tasks concurrently. Extensive experience in project management, strategic/financial planning, and budget development. Strong Analytical, leadership, and Organizational skills. Conflict resolution and coaching ability. Strong communication skills and ability to communicate with providers.Professional ExperienceAdjunct Faculty-WSU Tech Wichita, Kansas 08/2011 - PresentTaught sessions with approximately 20 students per class, face to face and on-line, of courses titled, Precision Measuring Instruments, Entrepreneurship, Business Management, Macro/Microeconomics, Lean Operations, Introduction to Business, Business Ethics, Communication, and Six Sigma.Quality Director (Administrative Role)-Steward Health Care-Sebastian, FL 06/2024-09/2024Oversaw a team of directors responsible for clinical operations, quality and compliance.Implemented and monitored processes to ensure compliance with healthcare regulations and standards.Developed and executed strategies to enhance patient care and operational efficiency.Oversaw quality assurance programs to ensure the highest standards of patient care.Oversaw a team of professionals, such as the Director of Risk Management, PI coordinators, Infection Control Nurse, Patient Advocate and a Credentialing Manager.Oversaw the administrative development and management of programs and activities related to Risk Management, Quality, Infection Control, Regulatory Compliance and Medical Staff Services.Monitored the quality of products and services provided by the hospital, to ensure that care meets high standards and aligns with evidence-based practices.Collected and reported data on high-quality outcomes, which is crucial for reimbursement and attracting patients.Ensured the team is equipped to handle increased patient volume without compromising care quality.led performance excellence initiatives and applied methodologies, like Lean or Six Sigma to drive operational efficiencies and improve outcomes.Investigated allegations to check validity and recommend actions to minimize risk while working cooperatively with the local police department, CPS, AHCA and CMS.Risk Management & Performance Improvement Director & Compliance Officer (Administrative Role)-UHS, Woods Cross, UT 03/2022-06/2024Provided Chronic Care Management and remote Patient Monitoring to a sister facility in Hawaii.Managed a team of remote professionals.Provided strategic leadership and guidance to ensure effective management.Executed the organization's vision through strategic participation in the Leadership Team.Develop and implement visionary risk management, patient safety, and quality strategic plans.Directly managed, evaluated, and motivated the Risk Management and Quality staff.Ensured that industry risk and quality best practice policies and procedures are implemented to provide best in class risk management services.Developed and deployed safety, loss control and risk management services that mitigate risk exposures that are inherent to health care systems.Created a strategic framework to analyze and monitor loss trends.Designed risk control services and training packages to meet the needs of clients.Design, manage, participate, and lead quality improvement collaborativesImproved timely reporting by 95% of occurrences to all stakeholders expectations by ensuring that MHTs and nurses reported on all incidents that warranted an IR before the end of their shift.Chair the Patient Safety Council. Improved Patient Satisfaction Survey Results by 50%.Performed in depth research while Investigating allegations to check validity and recommend actions to minimize risk while working cooperatively with the local police department, CPS, The UTAH Disability Law Center and department of licensing.Developed strategies to enhance patient engagement and satisfaction.Kept operations in compliance with TERM, ANKURA, Joint Commission, state and federal regulations through regular safety inspections and hazards management strategies.Lowered restraint numbers through process of improvement with reviewing every restraint and educating staff on verbal de-escalation techniques.Coordinated activities related to compliance with federal, state, local laws, regulations, internal policies and procedures.Communicated with all levels within the organization on compliance with issues arising from through the corporate compliance program.Improved processes, existing and desired outcome by 50% through utilizing and educating others on the GAP analysis.Monitored compliance with polices and measurable action plans to improve program effectiveness.Improved the process of investigating corporate compliance complaints and inquiries by 30%.Maintained accurate documentation of all complaints, investigations findings, corrective actions and final resolutions.Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.Midvale Family Resource Center Director-The Road Home, Midvale UT 12/2019-03/2022Improved concerns with risk through implementing processes that specifically mitigated risky behaviors and practices throughout the shelter.Oversaw 300 bed shelter day to day operations including budgets, maintenance warehouse, kitchen, shelter/housing case management teams, front line staff and overflow motel program.Planed clinical and non-clinical headcount and hiring needs to meet program workload demands.Ensured compliance with all contracts and grants with city and shelter licensing bodies, as well as foundations regulations and requirements while providing feedback to senior management.Provided leadership to staff that created a positive, client-centered approach from multiple entities. Ensured compliance with all requirements and regulations with a high degree of proficiency and accuracy including complete and clean billing, documentation, quality control and coordination regarding Permanent Supportive Housing.Developed and implemented scalable processes and systems to support organizational growth.Oversaw the development and implementation of comprehensive training programs.Building a team within a rapidly growing service startup.Represented the shelter through communications with the media, donors, volunteers, and the general public.Ensured that all shelter staff utilized best practices of Housing First and Trauma-Informed Care. Implemented Motivational interviewing techniques in daily practices.Promoted safety and collaboration in the neighborhood around the shelter. Proactively work with neighboring businesses and the Unified Police Department on concerns related to the program.Program Manager of Case Managers-ResCare-Wichita, KS 12/2018-12/2019Fostered a collaborative and positive work environment that promotes continuous improvement and excellence in patient care.Developed and nurtured a robust remote culture.Served as a senior manager through support coordination and leading the Case Management department, implemented/approved agency policies, and initiated ongoing efforts to define scalable methodologies for repeatable and efficient project execution.Successfully managed three different divisions under the states waiver program and turned around a failing program that was on hold by the state of KS through improving processes and implementing audits.Improved management/labor relations and reduced turnover by 50%Performed quality audits in several functional areas across the state of KS that are critical for the program quality in accordance with applicable federal, state and agency regulations.Prioritized and made programs recommendations for the design, development and implemented strategies for quality improvement projects.Director of Adult Support Services- Mental Health Association-Wichita, KS 02/2004-12/2018Oversaw an assisted living facility of 30 beds.Oversaw billing operations to ensure accurate and timely processing of claimsParticipated in the development of risk management products, such as the practice assessment tool, staff education modules and trainings to ensure safe practices.Managed risk by statistical analysis from aggregate reports, on-site risk assessments, and other internal/external sources. Yielded an 80% success rate in managing risk for the company.Planned, directed, and coordinated activities of multiple projects for a nonprofit agency ranging in value from $300K to $100K in various areas.Led six departments and a team of 40 professionals to 50% efficiency improvement and over $100K in cost savings, while directly overseeing the recruiting, hiring, developing, and supervising staff with objective performance criteria and goals.Improved the technical/functional hiring, training, and performance review process of all personnel by 25%.Decreased inefficiency by 50% through working collaboratively with other departments, organizations to develop strategies to meet current and future program needs.Oversaw the entire agency continuous quality improvement program to improve efficiency, effectiveness, access to services through identifying process gaps, corrective action, and remediation plans.Led the agencys compliance monitoring, while successfully participating in four CARF audits.EducationMaster of Business Administration, Newman University-Wichita, KS 2009GPA 3.5- Six Sigma Green and Black BeltsBachelor of Science in Criminal Justice, Wichita State UniversityWichita, KS 2002GPA 3.5-Deans Honor Roll-Minor in SpanishAchievements, Awards, and Outside InterestsLeadership Council member representing adjutant faculty, Wichita Area Technical CollegeConducted a study of adjunct pay for WATC Leadership Council, which resulted in a raise.Coordinated Operation Holiday for the Mental Health Association for Twelve years.Certified CPR instructor & Tobacco Treatment Specialist Trainer-one of three in KS.Language SkillsArabic Read, write, and speak fluently Spanish Read, write, and speak-Basic |
