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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEPurposeTo contribute through my knowledge and experience in customer service to help the company reach its goals.Education2022Duquesne University, Pittsburgh, PAMcAnulty College of Liberal ArtsBA-Modern Languages 25Minor-Criminal JusticeWork ExperiencePresentDuquesne UniversityFront desk Aide Keeping residents safe by verifying Resident ID before allowing access to the wing. Ensure that residents register their guests and inform them of the curfew set for guests. Receive inbound phone calls to resolve routine and new issues with residents. Document all violations of policies, procedures and submit them through the proper channels. Receive, process and coordinate maintenance repair calls and written requests. Act as Liaison between residents and staff by connecting residents to correct departments. 2022Conduent - Banking Services Call CenterCostumer Service Representative Receive inbound calls from customers and greet them with the provided script. Analyze the situation and reassure them that their problems will be addressed. Verify account and identity to confirm the information matches before proceeding. Investigate account according to issues flagged by the client and remedy them. Assist with routine problems like card activation, deposit dates, and duplicated transactions Connect callers with corresponding departments if the situation falls out of my reach. Answer any questions and inform them of any new procedures or policies that affect the account. Document all call information and summaries after culmination of call. Skills English / Spanish / French (intermediate) (Word, PowerPoint, Internet, Outlook, Excel, PMS System) Dynamic, fast learner, task oriented, work under pressure MultitaskingReferencesAvailable if requested. |
