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| | Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVESelf-motivated customer service representative with years of experience supporting customers with information, answering questions, and responding to complaint questions. Good communications and persuasive skills. Motivated with creative problem-solving techniques. Proficiency with computer applications and ability to work under pressure. I am looking for a new opportunity where I can deliver excellent interpersonal skills while adhering to deadlines.EXPERIENCEExperienceNtt data - March 2024 PresentBenefits SpecialistPrimary point of contact for policy holders, aided with policy inquiries, claims and policy managementEducated customers on various life insurance productsCollaborated with internal team to escalate complex issuesSpectra Force - October 2023 March 2024Benefits enrollment specialistReviewed, Processed, and ensured accuracy of various documents.Enrolled new patients, managing their comprehensive onboarding.Collected and documented data systematically for organizational efficiency.Built and maintained patient cases, advocating on their behalf.Conducted seamless email and fax correspondence for effective communication.Teleperformance - GMC June 2023 October 2023Customer Support RepresentativeExpert in managing emails and chats, providing prompt assistance.Proficiently navigate the mobile app, offering technical support.Possess basic knowledge of vehicle mechanics, aiding customer inquiries.Schedule appointments for repairs showing efficient organization.Create detailed case recordsGlobal 7 Apr 2021 - Apr 2022Phlebotomist/ site SupervisorTrained new hires in phlebotomy techniques and site procedures.Maintained accurate customer records in the database, including health insurance information.Demonstrated a strong understanding of HIPAA regulations and ensured patient confidentiality.Managed inventory and tracked daily count of collected specimens.EDUCATIONHiram High School / HS diplomaUniversity of phoenix / PsychologySKILLSMicrosoft Suite (PowerPoint, Word, Excel,)Sales forceAvayaMultitaskingSoft phoneResearch and analytical skillsDispatchingChat and email |