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Town Of Tonawanda NY PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryResults-oriented Operations and HR Manager with extensive experience in multi-state management, an MBA, PHR Certification, and Lean Six Sigma Green Belt. Proven track record of improving operational and HR strategies within top retail organizations. Known for enhancing efficiency, providing exceptional employee and customer service, fostering inclusive environments, and spearheading innovative business projects. Skilled in immediate expertise change management to drive corporate goals. Currently working as a Freelance Financial Consultant, delivering customized investment guidance, transforming clients' financial landscapes, negotiating debt reductions, orchestrating the sale of high-value assets and ensuring tax compliance and optimization. Adept at leveraging diverse sales channels, crafting diversified portfolios, and implementing effective plans to enhance clients' financial well-being. Professional ExperienceFREE LANCE FINANCIAL CONSULTANT 10/2022 - Current Independent Contractor - Buffalo, NYComprehensive Financial Health: Transformed clients' financial landscapes by developing tailored credit repair strategies, negotiating with creditors, and implementing effective debt reduction plans. Streamlined debt management and provided bankruptcy support.Investment Advisory Excellence: Delivered customized investment guidance, crafting diversified portfolios for retirement and advising on high-yield savings accounts for emergency funds. Empowered clients to achieve financial security and growth through strategic, personalized advice.Medical Bill Reduction: Expertly negotiated with healthcare providers to reduce clients' medical bills, uncovering financial assistance programs and lowering out-of-pocket expenses. Delivered substantial savings and financial relief to clients. Strategic Asset Sales: Orchestrated the sale of high-value assets including houses, cars, and boats, achieving exceptional returns through meticulous market analysis, innovative marketing strategies, repairs and masterful negotiation. Leveraged diverse sales channels to maximize exposure and secure top-dollar offers. Tax Compliance and Optimization: Prepared and filed precise tax returns, ensuring full compliance with federal and state regulations. Provided clients with accurate, timely tax services that optimized their financial outcomes and minimized liabilities. PROGRAM DIRECTOR 06/2021 - 07/2022SAS Retail Services - NY, PA & VTProject Management:Led the coordination of the entire store's product placement in 175 supermarkets, overseeing a team of three district managers, three corporate planners, two remodel teams, and twenty project teams. Confidently and professionally managed unpredictable issues as they arose throughout the day, every day. Human Resources:Oversaw the execution of the human resources role in the entire employee life cycle, including all benefits and payroll.Process Improvement:Streamlined performance review procedures while also introducing a more adaptable scheduling system, which increased overall service excellence and employee flexibility. Operational Efficiency:Introduced new operating procedures tracking employee productivity, allowing new opportunities daily to generate more revenue.Crisis Management:Navigated challenging staffing issues due to Covid-19 quarantines across different teams during the epidemic.Reconstruction Project:Responsible for the two-month task of rebuilding the Tops store on Jefferson Ave. in Buffalo, NY, following the tragic events of May 14, 2022. The project involved not only setting a new store layout but also restocking the entire location. DISTRICT SUPERVISOR 12/2012 - 06/2021Rite Aid Corporation - Buffalo, NYChange Management:Delivered exceptional turnaround results as a District Supervisor by successfully revitalizing underperforming locations. Managed 12 different locations in process. Leadership Development:Achieved significant improvement in business performance by implementing innovative leadership techniques.Training:Trained new upper management on their roles after the Walgreens acquisition. Cross trained existing Pharmacy Management in Operations. DISTRICT MANAGER IN TRAINING 01/2011 - 12/2012Kay Jeweler's - WNY & CNYProject Leadership:Selected the staff and managed the flagship location of the company's first free-standing Kay Jewelers.Training & Development:Created and executed new training programs enhancing strategic selling. Certifications:Earned certification as a Diamondtologist and a Gemologist. DISTRICT MANAGER & HUMAN RESOURCE MANAGER 01/2000 - 12/2010 Fye - NY, PA & OHRebranding & Consolidation:Successfully managed the rebranding of 25 mall-based entertainment stores, acquired under different names, consolidating them under the Fye umbrella. Human Resources Management:Managed sensitive human resources situations involved during corporate buyouts, acquisitions, and store closings.Team Leadership:Successfully managed multiple teams during a challenging period when the music entertainment business was in decline and the mall environment was deteriorating. Provided leadership, direction, and hope, revitalizing their efforts and guiding them towards new opportunities.DISTRICT MANAGER / HUMAN RESOURCE MANAGER /TRAINER 01/1990 - 12/1999 Blockbuster Video - WNY & CNYAcquisition Support:Personally relocated twice to assist with two of the company's largest competitive acquisitions; one involving franchise operations and the other concerning a direct competitor.HR Integration:Seamlessly blended talent from acquisitions and takeovers. Crisis Management:Handled extremely challenging HR and Loss Prevention scenarios, such as an employee discovering a camcorder recording in the staff bathroom, an employee faking a break-in to steal gaming systems, among many others. Training & Development:Took on a new role as a Labor Scheduling Trainer for the East Coast operations. Academic CredentialsSt. Bonaventure University - Olean, NY Master of Business Administration MBAClass PresidentCommencement SpeakerUniversity of Buffalo - Amherst, NY Bachelor of Business Administration BAStudent Activity Center VolunteerCertificationsPHR - Professional Human Resource Certificate, HRCI - Certificate, 800252593PHR, 2023 Lean Six Sigma Green Belt from Alison, 2023CPR / AED and First Aid Certified from Red Cross, 2023 |