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ObjectiveResults-driven IT Support Specialist with a strong foundation in computer science, web development, and DevOps practices. Skilled in resolving desktop software/hardware issues, managing ticketing systems, and ensuring VPN connectivity. Adept at delivering effective end-user support and troubleshooting within Windows and networking environments, with a focus on system diagnostics, technical issue resolution, and proactive maintenance. Web development experience includes website optimization and security, while DevOps skills enhance abilities in automation, CI/CD pipelines, and infrastructure management. Known for excellent communication, a team-oriented approach, and a commitment to leveraging technical expertise to ensure seamless IT operations and enhance system performance. Skills Technical Support: Desktop Support, Remote Diagnostics, Ticket Resolution, Preventative Maintenance, Data Recovery, Peripheral Installation Technical Skills: Windows OS (including Windows server 2022), Active directory, O365, TCP/IP, DHCP, DNS, VPN Connectivity, Remote Desktop Tools, Microsoft Office Additional Skills: Ticketing Systems, Hardware Upgrades, Troubleshooting Peripherals, Microsoft Azure, Git Programming Languages: HTML, CSS, JavaScript, Python, Java, C++ Frameworks/Tools: React, Django, jQuery, Bootstrap, Redux EducationUniversity of North America - Fairfax, VA Sep 2024 Master of Science in Computer ScienceSilver Oak University - India July 2022Bachelor of Science in Computer EngineeringExperienceNetclues Technology Web Developer Jan 2022 July 2022 Developed and maintained responsive websites using HTML, CSS, JavaScript, and React to meet client specifications. Collaborated with design teams to ensure cohesive and visually appealing website functionality. Enhanced website performance for faster load times, boosting site efficiency and user engagement. Implemented responsive design to ensure compatibility and a seamless experience across various devices. AccomplishmentVolunteer IT Support University of North America April 2024 July 2024 Provided hands-on support for desktops and peripherals, resolving technical issues quickly to minimize downtime. Assisted with data recovery and migration, securely restoring critical files and transferring data across devices. Configured and maintained local and network-based printers for reliable and efficient printing solutions. Supported VPN connectivity and remote access, troubleshooting connectivity issues for secure remote operations. Academic Projects IT Support Management System: Developed an IT support management system using Django and React. Integrated ticket tracking, assignment, and resolution logging, email notifications, and role-based access control. Reduced resolution time by 30% in simulations. Real-Time Fare Comparison System: Created a web app utilizing HTML5, CSS3, and JavaScript, integrating APIs for real-time data and state management with Redux. Optimized performance with lazy loading and code-splitting techniques. Interactive Data Visualization Dashboard: Developed a web application using React and JavaScript for real-time data visualization. Designed a responsive UI with Material-UI and connected backend services with MongoDB. |
