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Candidate's Name
Customer Service RepresentativeContactStreet Address  Old Dixie Way #1008Forest Park, Georgia Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEProfileEnergetic customer service professional for over 10+ years, eager to deliver positive, memorable experiences to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural talents, dedicated to business success.Key SkillsTime managementCustomer SupportCommunicationPhone EtiquetteComplex Problem SolvingCustomer SatisfactionOrganizational Leadership SkillsCertificationsSalesforceAS400GenesysCustomer Relationship Management (CRM)ExperienceFebruary 2024-CurrentClient Success Agent *National Debt Relief * RemoteVerify clients account by Name, DOB, and last 4 of SSNAssist clients with changing their deposit dates, adding in additional funds to speed up their process of the program, review settlement offers with the client for their approvalEnsure the client understands the process of the program and that they receive exceptional service on every callSeptember 2023-December 2023Retiree Customer Service Agent  Mutual of Omaha  RemoteIdentify and address customer needs and concerns regarding drug insurance plans.Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.Provide exceptional customer service to retired customers, ensuring their needs and concerns are addressed promptly and effectively.January 2023-August 2023Customer Service Representative  Whirlpool  RemoteIdentify and document common customers concerns and product issues.Resolve customer escalations in a timely manner, ensuring customer satisfaction and maintaining the companys reputation for exceptional service.Maintain a positive and professional attitude while interacting with customers, ensuring a pleasant and helpful experience.October 2018-September 2022Customer Care Representative  Forward Air  Forest Park, GASuccessfully resolved customer inquiries and complaints to ensure customer satisfaction and retention.Demonstrated exceptional communication and problem-solving skills to handle customer concerns effectively.Utilized strong company knowledge to provide accurate information and recommendations to customers.EducationJanuary 2024Associates  Strayer University  Morrow, Georgia