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Click here or scroll down to respond to this candidateOmaha, Ne 68110Omaha, Ne Street Address
Candidate's Name
Cell PHONE NUMBER AVAILABLE tlschiemann!@gmail.comIndividual with over 20 years of experience of working in lead positions with administrative, customer service, sales, and counseling skills which led to strategic and award winning credentials. Strong interpersonal, decision making, communication, and organizational skills. Sensitivity and ability to work with diverse populations with professionalism Relevant Qualifications Administrative Crisis Intervention Critical and Analytical Thinking Customer Service Skills Microsoft Word/Excel Microsoft Excel Microsoft Power Point Oral and Written Communication Organizational and Coordinating Skills Problem Resolution Sales Experience Team Building Personal Qualifications: Accomplished decision maker with strong creativity, and leadership skills Team player with high integrity, public relations, and strong ability to motivate, encourage, and inspire staff. Profound mediation and coordinating skills with ability to adapt to any environment and dynamics while prioritizing and completing multiple tasks.MarriottSenior Elite Specialist Imbound calls Outbound calls to properties, MarshaAssist, Assist or Tech Assist Maker solve cases when needed Make reservation Cancel reservations if needed Call properties to help make changesTheres is so much more we do. I worked at RitzCarlton a few years ago and was trained into using Marsha and how to make any other details such asdinner transportation or spa appointments.Upgrade BankUbiquity call center07/11/2021-12/15/2022Not sure on my hire date here but I know Imbound calls Took applications for loans and creditcards Verified accounts Verified documents such as incomecheck stubs and ids the had been sentin and guide them to send them to meI enjoyed this job. They hired a newsupervisor and for some reason she did notlike me. I tried and tried to improve myselfbut for some reason it did not matter. But Ireceived calls from customers either wantinginformation on status of their application orto fill out and forward them over to our loanofficers.Aug. 2021 Omaha Steaks 12/17/2014- 09/15/2015Imbound SalesReceive phone callsAssist the customer in ordering gifts and productsUse intranet to find fliers and products for clientsTransfer calls to customer service when neededTake ordersProcess ordersHelp customers to find productsTake payments, process credit cards, checksI took calls and processed orders. I even did a lot of customer care call and that means when a customer had a problem with a shipment or payment processing I would search to find and solve the problem so customer service would not have to. There was a few call I could not help so I had to transfer them to customer service to get them to help. Once an order was so advanced into our system was usually the only time I had to transfer them. I also processed customers credit and debit cards. There was plenty of times I had to help look for certain packages and items for a customer. Women United Ministries 5/2013 presentWomen United Ministries Transitional housing and Food Pantry Answer phones promptly and assist clients with problem resolution Assist clients with food pantries and clothing closet Make outbound and take incoming calls Look up applications Preparing and serving Meals Organizing coordinating events Siena Francis 1/2012 5/2012 Miracles Program Assistant Manager Responsible for answering switch board and forwarding and taking messages Making schedule of other employees Checking and making sure that employees did their jobs correctly and in timely manner Dealing with new clients coming in and getting them settling in Cook, Cashier, Waitress 9/2008 5/2012Goldenrod Cafe Provided outstanding customer service Cooking and planning meals Waiting on customers and seeing to their every need Ability to work as a team member or individual with accountability Sold our meals Provided technical support as needed with unsatisfied customer Plastic Molder Machine Operator 3/2010-9/2012Five Star Molding Operator of molding machine Inspected parts Counted parts Package parts Shipped parts out to dealersProfessional EducationHi-lights of Achievements Kaplan University Deans list Omaha, Nebraska National Honor Society. of Nebraska Graduate of the Miracles Program Siena Francis House Omaha, Ne. CERT certifiedEducation Kaplan University Omaha, Nebraska Tell City High School Tell City, Indiana |
