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Sandy Springs, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:Seeking a customer service representative position where I can use my verbal/ written communication experience and technical skills to provide excellent customer service for an organization in a remote work from home atmosphere.PROFESSIONAL EXPERIENCE:Pulse Voices Ai Labs- Atlanta Ga /Remote06/12/2023-10/29/2024Customer Service SupportTook calls, greeted the customer, Listened intently to their needs, followed a pre-determined script, problem solved where that did not apply Kept records while using Microsoft word and followed the goals of my supervisor meticulously.I became The Voice that AI programmers used to program empathy into their Ai robot.Trained other remote workers in customer service who later also became program participants to train the AiJ & R Auto Sales  Gadsden, Alabama January 2017 April 2023Sales RepresentativeAssessed and tracked customer needsDemonstrated features, functions, options, and cost of carsRecommend suitable vehicle options based on customer wants and needsIncreased car sales by 17% in first quarter as new employeeMade cold calls of generated lists of potential customers.Colorado Hauling  Denver, Colorado July 2014  September 2017Truck DriverOperated a 25-ton freight truck, hauling obsidian, granite, and other construction materials across high-traveled circuit routes from raw material source to consolidation siteCommunicated with management and customers to address customer complaints and properly address and avoid delaysEnsured 95% on-time deliveries coordinating with management to carefully plan alternative routes to avoid high traffic conditions and mitigate safety concernsRegularly performed rig maintenance and inspections, ranging from improper hookups to malfunctioning lightsPROFESSIONAL EXPERIENCE:Melrose High School  Memphis, Tennessee 1992Highschool DiplomaLane Community College -1998-2000No DegreeInterests:PoetryPlaywritingCreative WritingBack on My Feet- working through the power of fitness and community support. Training for the half marathon.