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Click here or scroll down to respond to this candidateCandidate's Name
Newburgh, NY PHONE NUMBER AVAILABLEEMAIL AVAILABLE URLProfessional SummaryDynamic IT management professional with 15+ years of experience in regional account management, business planning, and service delivery for major corporations like IBM and American Express. Proven track record in leading diverse teams, managing high-stakes projects, and driving innovations in network architecture and telecommunications. A passionate leader committed to excellence in service delivery, operational efficiency, and continuous team development.Work ExperienceCareer Sabbatical Month 2009 - PresentPlease list details regarding this gap in employmentIBM Global Services Americas Service Delivery Center Northeast Region (IGS SDC North) City, STRegional Business Planning & Network Architecture Manager Month 1999 - Month 2009Contributed to the formation of IBM Global Services Americas Service Delivery North (IGS SDC North) by architecting and implementing 25 core processes for Y2K Contingency PlanningLed Y2K Skills Assessment, Development, and Staffing Plan, successfully identifying and addressing skill gaps, which resulted in XX% increase in team readinessServed on the Regional Management Exit Interview Consulting Team for IT Outsourcing at Astra Zeneca Pharmaceuticals, providing critical insights that helped improve retention strategiesCollaborated with multiple departments to establish a fiscally sound capital and expense budget for IGS SDC North, leading to XX% reduction in unnecessary expendituresActed as the Chief Skill Assessment, Development, and Recruitment Manager for the department, successfully recruiting top talent and enhancing team capabilitiesEnsured adherence to IBM Corporate, Security, and HR policies across the department by evaluating staff performance semi-annuallyUtilized effective communication tools such as Lotus Notes Same Time and Instant Messenger to conduct meetings and foster collaborationImplemented cost control measures in collaboration with the Raleigh NC-based Network Architecture Manager, optimizing utilization of personnel, materials, and equipmentAdditional ExperienceIBM Global Services, Northeast Region Regional Area Service Delivery ManagerIBM Global Services, Northeast Region Regional Service Delivery ManagerWalker Solutions IT Management Consultant/Independent IT SubcontractorAmerican Express Operations Manager/Senior Network SpecialistSkillsTechnical Project Management, IT Consulting, Business Development, High-Level Strategic Planning, Change Management, Cost Optimization, Resource Allocation, Workflow Management, Risk Assessment, Team Leadership/Coaching/MentoringEducation & CertificationsDegree Type in Subject Institution NameName of Certification Institution Name Expiration Date (if applicable)AwardsIBM Global Services The New Millennium Y2K Engineering Excellence AwardIBM Global Services Corporate Management Mentoring ProgramAmerican Express Rings of Reward and Recognition Quality AwardCitibank Global Information Network Outstanding Service AwardCitibank Global Information Network Engineering Suggestions Information Transfer Program AwardCitibank Global Information Network Engineering Excellence AwardCitibank Global Information Network Excellence in Project Management AwardCitibank Global Information Network Outstanding Service Award |
