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P: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEPROFESSIONAL SUMMARYExperienced Administrative Specialist who handled thousands of employee and citizen concerns for the Federal GovernmentAnalyst charged with data management, helping develop reports and producing summariesOperations professional who identified, analyzed and recommended office improvements for a government headquarters and multiple office locationsEXPERIENCEOffice of the Inspector General (OIG) Washington, DCDHS Program Analyst Dec. 2013 to May 2019Charged with receiving employee and citizen concerns via the OIG Hotline, Intake Quality Assurance Division and managed a wide variety of allegations of wrongdoing via telephone, email, fax and mailProvided data management and analysis for reports affecting the programs and operations of the U.S. Department of Homeland Security (DHS)Compiled various reports for supervisors, executives and CongressAnalyzed allegation information and conducted preliminary assessmentsAssisted in the development of concise and logical reports of investigation and summariesInputted, reviewed, monitored and maintained all allegations in the tracking system and resolved any processing requirement problemsOffice of the Inspector General (OIG) Washington, DCDHS Administrative Specialist Aug. 2008 to Dec. 2013Identified, analyzed and recommended improvements and/or problems to the work operations and quality of service affecting OIG headquarters and field officesMaintained time and attendance records for the office receiving visitors and scheduled appointments for the officeMade travel arrangements for staff and prepared travel authorizations, vouchers and reportsConducted research, gathered, compiled and presented data in oral and/or written form for use in special reportsVerify identity and citizenshipEvaluate and analyze applicant data for accuracy and completionEnter pertinent information into automated databasesConduct badge processing for employees, applicants, contractors, volunteers, and others, including enrollment, issuance, and post-issuance functions for the credential life cycle in accordance with federal government security policy, Homeland Security Presidential Directive 12 (HSPD-12) and Federal Information Processing Standards 201-1 (FIPS 201-1)Capture biometric photographs for Personal Identity Verification (PIV) cardProvide guidance to customers experiencing issues pertaining to their PIV cardServe as the liaison between customers and the personnel security specialistDepartment of Homeland Security Washington, DCInventory Taker and Local Property Officer April 2006 to Aug. 2008Assisted Budget Officer with office equipment and helped oversee the Customs and Border Protection assetsAided in the procurement process of ordering office supplies and ensured that all office equipment was operationalServed as Time and Attendance clerk for the officeOversaw the purchase card for the division, maintained the courier card database and helped in the review of prospective employeesFingerprint employees, applicants, contractors, volunteers, etc.Verify identity and citizenshipEvaluate and analyze applicant data for accuracy and completionWalter Reed Army Medical Center Washington, DCDOD Secretary Aug. 1999 to Dec. 2005Managed and maintained civilian and military personnel foldersAttended operational and personnel briefings and conferencesConducted research and analyzed and prepared data for the preparation for logistical reportsReviewed all final documents for procedural and format compliances with the Centers guidelinesOrganized and maintained calendars and scheduled appointments for Branch ChiefEDUCATIONUniversity of Maryland- University College College Park, MDParalegal Studies 2003  2006University of the District of Columbia Washington, DCLegal Studies Completed 4 semestersMorgan State University Baltimore, MDMusic and English Major Completed 4 semesters