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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLE SUMMARYExperienced Showroom Sales Professional with over 10 years in customer-facing roles, including one year as an Administrative Assistant. Adept at managing client relationships and enhancing customer satisfaction through effective communication and problem-solving skills. Proven ability to streamline office operations and support executive teams, leveraging strong organizational and multitasking abilities. Seeking to transition into a full-time administrative role to utilize my expertise in office management and client coordination to support organizational success.Core Competencies: Proficiency in Microsoft suites, Google workspace, and other software Document preparation Effective Communication Organization Time Management Active Listening Interpersonal Communication Ability to Work Under Pressure Multi-tasking Attention to Detail Organizational Skills Customer Relationship Management Problem-solvingWORK EXPERIENCEKohler Signature Store by Grof USA, Columbia, MD 08/2023 - 06/2024 Strategic Account ExecutiveHoned active listening skills and grew ability to understand consumer needs to deliver best applicable solutions.Organized and coordinated available products for delivery or pick up, of multiple clients simultaneously. Ensuring product availability for bathroom and kitchen projects.Utilizing company CRM, built and maintained strong relationships with residential clients and contractors.Artelye Marble & Granite, Beltsville MD 08/2023 - 03/2024 Showroom Sales ConsultantProvided exceptional customer service to walk-in clients and scheduled appointments, ensuring a positive customer experience.Effectively managed an average of 10 projects which included the production process of countertops, ensuring accuracy and timely delivery, customer interactions, scheduling, and production follow-up.Trained and mentored team members on sales techniques and product knowledge, contributing to increased sales and customer satisfaction.The Home Depot Design Center, Rockville MD 02/2021 - 08/2023 Junior Kitchen and Bath DesignerCommunicated design concepts and project updates to clients and internal teams.Provided administrative support for the design team, including scheduling appointments, managing documentation, and data entry.Meticulously reviewed design plans and specifications, ensuring accuracy and adherence to kitchen and bathroom standards.Closed an average of six projects monthly, with a median project cost of $60,000. Drummond Projects, Washington DC 08/2020 - 01/2021 Executive AssistantCreated and implemented efficient onboarding procedures for new hires, ensuring a smooth transition into the company.Accurately filed receipts, supporting documents, and project-related paperwork, maintaining organized records.Coordinated the procurement and delivery of roll-off containers by submitting applications to DDOT, demonstrating effective logistics management.Took detailed minutes and notes during project meetings, ensuring accurate documentation and communication.Utilized extensive product knowledge to identify and resolve issues, providing valuable support to the firm's owner.National Museum of African American History and Culture 09/2018 - 01/2020 ACTN Strategies LLC (Government Contractor)Project Coordinator & Operations SupervisorPromoted twice within organization, form visitor service ambassador to project coordinator and last Operation Supervisor.Provided efficient administrative support by, scheduling conference rooms, and managing project deliverables.Demonstrated strong communication skills through drafting emails, coordinating with stakeholders, and facilitating meetings.Screened candidates for interviews and created onboarding processes, contributing to the growth and development of the team.As supervisor of guest services, effectively managed and motivated team of 10 employees to ensure efficient operations which included preparing the museum for opening, overseeing scheduling, and ensuring a smooth customer experience.The Home Depot, Washington DC 04/2016 - 05/2017Kitchen DesignerAnswered phone, engaged with customers, maintained a well-organized and informative display environment, which provided a positive customer experience and repeat business.Demonstrated proficiency in using industry-standard design software, such as 20/20, to create detailed and accurate designs.W.T. Weaver and Son's, Washington DC 06/2014 - 03/2016 Project AssistantUtilized Excel to create detailed quotes, showcasing proficiency in data entry, analysis, and reporting.Efficiently gathered production information and spec sheets, demonstrating strong administrative skills to present for client approval.Submitted, managed, and filled purchase orders. Ensuring timely and accurate project execution.Collaborated closely with three designers to provide essential support and ensure project success. EDUCATIONHoward University, Washington DC.Bachelor of Arts - Interior Design - Magna Cum Laude |
