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Title Customer Service Pastry Chef
Target Location US-FL-Miami
Phone Available with paid plan
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Candidate's Name
Street Address  Hoffman street,Chivhu, Zimbabwe PHONE NUMBER AVAILABLE, PHONE NUMBER AVAILABLE Age 29Nationality: ZimbabweanProfessional summaryI am an enthusiastic, customer oriented,friendly and efficient Pastry chef and customer service consultant for the past 9 years facing environments in the tourism,hospitality and retail sector.I have good communication skills in both verbal and written, as I have spent more years engaging with people from all over the world. I can provide exceptional services to serve my company . I excel at meeting deadlines, always exceeding expectations . I enjoy working in an office environment and the challenge of meeting business goals. Resourceful professional and collaborative team player . My long-term career goals are to work as an Executive ChefSkillsComputer literateTime managementTeam workerExcellent communication skillsPatient handling and positioningHigh degree of self motivation,initiative,innovative & ability to work under pressureWork historyDemi Chef de Partie Pastry, 09/2024- currentPrincess Cruises -USASupervise and coordinate all pastry and dessert preparation and presentation.Monitoring the stock of baking ingredients,, ingredients, and equipment for the pastry sectionOperating and maintaining all department equipment and reports malfunctions.Maintaining cleanliness and organisation in all work areas.Maintaining a lean and orderly cooking station, adhere to health and safety standards of hygiene and cleanliness. At all times bear in mind Risk Management Plan and abide by the Food Safety Management System for recording of all monitoring forms .Developing new recipes for seasonal menus as assigned by the Sous ChefsDoing USPH twice every week and doing stand byChef de Partie II Pastry, 09/2022  08/2024Royal Caribbean International, Miami USAFollowing SOPs as per company policy.Creating pastries, baked goods, and confectionery, by following a set recipe set by the Executive Chef ..Following proper handling and right temperature of all food products.Supervise and coordinate all pastry and dessert preparation and presentation.Monitoring the stock of baking ingredients,, ingredients, and equipment for the pastry sectionOperating and maintaining all department equipment and reports malfunctions.Maintaining cleanliness and organisation in all work areas.Maintaining a lean and orderly cooking station, adhere to health and safety standards of hygiene and cleanliness. At all times bear in mind Risk Management Plan and abide by the Food Safety Management System for recording of all monitoring forms .Developing new recipes for seasonal menus as assigned by the Sous ChefsDoing USPH twice every week and doing stand byAssistant Pastry chef 07//2021  08/2022Qatar airways, Doha QatarCompleting everyday tasksAssembling cakesPreparing biscuits and tartsPreparing creams and toppingsCreating fondant details.Leading and supervising subordinates in the preparation of pastry itemsMaking sure all ingredients are on hand at all items to prepare pastries and other dessert itemsAdhere to sanitation,cleanliness, health and safety regulationsMaintaining inventory of food items, rotate stock, manage the safe storage of refrigerated and non-refrigerated itemsGarnishing products for packingMaintaining a high level of hygienePortioningWriting CCP for productsCustomer service agent-catering services, 12/2020 - 06/2021Pick n Pay group of Supermarkets,Harare ZimbabweProvided professional and courteous customer service to improve business performance.Greeted, address and thank customers during the business transaction.Provide assistance to customers in a very pleasant and friendly manner.Informed customers about product discounts and promotions.Handled dissatisfied customers in a polite and professional wayTracked and followed-up all customer requests in a timely manner.Answered customer inquiries concerning services, products, billing etc.Maintained broad knowledge of company products and services.Managed and logged all the customer calls and e-mails.Bakery Confectioner, Cake decorator, Supervisor 03/2016 - 11/2020Pick n Pay group,Chivhu ZimbabweMaking a wide range of breads, pastries and other baked productsMeasuring and mixing ingredients into a dough according to a recipeDecorating cakes from fresh cream, buttercream and plastic icing coatedMaking pastry products like pies, biscuits and special breadsAdhering to the clean as you go concept ensuring that the work area was kept cleanTo be self motivatedWriting production runsKeeping the working area clean through assigning hygiene staffOrdering stocks from suppliersHolding stock taking and product valuationsMonitoring product quality and keeping the bakery well maintained through reporting any faults and adjustments to be madeThird Commis chef  Bakery and pastry department . 01/2015- 02/2016Meikles Hotel,Harare ZimbabweMaintaining cleanlinessSanitation at the assigned work areaResponsible for preparing and cooking all food items by the recipe and to specificationPreparing ingredients for cooking and bakingPortioning, chopping, and storing foodPreparing all menu items by strictly following recipes and yield guideCleanliness, sanitation at the assigned work area.EducationNational Diploma in Tourism and Hospitality ManagementHigh-field level 2 food safety for cateringAdvanced levelOrdinary levelAdditional informationValid passportSeamans bookBermuda IDBermuda seaman bookReferences upon requestLanguagesEnglishAdvancedShonaNative

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