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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Tel: PHONE NUMBER AVAILABLEYorktown, VA Street Address
PROFESSIONAL SUMMARYExperienced HR professional specializing in managing HRIS systems and client satisfaction within fast-paced, metrics- driven environments. Proven track record in providing comprehensive HR solutions, including payroll, benefits, and employee engagement strategies, with experience in ADP Workforce Now. Adept at troubleshooting, cross-functional collaboration, and maintaining high standards of customer service. Known for building trust and delivering clear, actionable solutions that drive client satisfaction and operational efficiency. Skills ADP Workforce Now Client Relationship Management HR Technology Solutions Problem Solving and Troubleshooting Benefit Support and Implementation Cross-Functional Collaboration Metrics Driven Environment Open Enrollment Payroll, Onboarding and Offboarding Project managementEDUCATION AND AWARDSWestern Governs University - 2024-PresentMaster of Science, Human Resource ManagementUniversity of Arizona Global College, Arizona, 2022 Master of Arts in Organizational Manager focus in Human Resources PROFESSIONAL EXPERIENCELiberty Source Hampton, VAHuman Resources Business Partner 10/2023-PresentDeveloped and implemented strategic HR initiatives, leading to a 15% improvement in employee engagement and a reduction in workplace disputes.Managed multiple HR systems for benefits plans, including using PlanSource, Paylocity, Employee Navigator software, and ADP Workforce Now, ensuring data integrity and smooth cross-platform functionality.Create and update positions in LinkedIn and UKG software ensuring alignment with the authorized budget.Post job openings to meet organizational needs and maintain current job descriptionsSubmit new hire and rehire data in the BambooHR and Insperity platform.Partnered with Payroll, Learning and Development Specialists, and external vendors to provide seamless support for employee inquiries, including onboarding, benefits management, and compliance.Spearheaded organizational change initiatives, supporting smooth workplace transitions and enhancing HR service delivery.Delivered clear, actionable HR solutions via phone, email, and in-person communication, increasing employee satisfaction and internal efficiency.TriNet Fort Lauderdale, FLCustomer Success Manager 02/2022-10/2023Assisted my team of customer success representatives in a metrics-driven environment, achieving a 20% increase in client retention and satisfaction through proactive client support and solutions.Utilized HRIS platforms and CRM tools to track client interactions, identify trends, and provide tailored HR solutions, including payroll and benefits troubleshooting.Conducted regular client check-ins, delivering expert advice and solutions, resulting in optimized usage of HR technology and higher customer engagement.Collaborated with cross-functional teams, including Payroll and Benefits Specialists, to resolve complex client issues and ensure seamless HR service delivery.Provided ongoing support and training to clients, helping them maximize their use of HRIS systems like ADP Workforce Now, resulting in enhanced user proficiency and satisfaction. Paylocity Chicago, ILBenefit Specialist 08/2021- 02/2022 Provided exceptional customer service, handling a high volume of inbound customer inquiries and requests via phone, email, and in-person interactions. Responded to telephone and email inquiries within one business day, addressing benefit questions and providing research-based responses both verbally and in writing. Implemented new and approved benefit plans by preparing announcement materials, booklets, and other media, and conducted employee meetings to communicate updates effectively. Conducted benefit orientations for employees, ensuring a clear understanding of benefit programs through regular communications and counseling as needed.ADP Norfolk, VAImplementation/ Benefit Support Specialist 03/2017-08/2021Served as the primary point of contact for 40+ clients, managing benefits administration and providing timely resolutions to HRIS-related service requests within ADP Workforce Now.Collaborated with cross-functional teams and external vendors to address client needs, ensuring alignment with internal HR policies and compliance standards.Developed personalized HR solutions, leveraging data insights to improve client satisfaction and streamline HR processes, contributing to a 10% increase in service efficiency.Conducted product demonstrations and training sessions, ensuring clients were proficient in ADP HR and benefits platforms.Consistently exceeded service targets, improving client retention and satisfaction by offering prompt, professional, and clear communication across all touchpoints. |
