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Click here or scroll down to respond to this candidateCandidate's Name
Experienced service-oriented individual with strong communication skills and ability to adapt to different personalities. Excellent critical reasoning abilities to identify and assess customers needs to achieve satisfaction. Team player with people skills and a friendly positive attitude. Over 20 years of experience in customer service/clerical roles. SKILLS: Fast and detailed multitasker Customer Service Training Admin Billing Handling Account Payments
MS OfficeEXPERIENCE: Collections Accounting Systems worked out of: Avaya,Microsoft teams and companiesprivate systems, Soft-Phone High-Volume CallsFreddie Villacci State Farm - customer service rep. May 2024 to Sept. 2024. Answered incoming calls Explaining bills in detail to customers so that they better understand what they were looking at. Updated their account information and took payments from customers to input it into the system. Was also responsible for transferring calls to the appropriate agents for quotes or explanations and details of their policy.I3 Verticals Sept 2023 Dec. 2023 Help Desk Representative Call center for schools; assist parents and school staff with navigating the websites Escalate tickets for support Reset passwords; set up new accounts and update data Transfer calls for Spanish/request interpreterSharecare April 2023 Sept 2023 Electronic Medical Records Specialist Downloaded medical records information that was requestd and ensuring patient information was correct before sending to doctors at other clinics CVS Caremark Oct 2022-Jan 2023 Client Determination Technician Reviewed cases for approval for Medicare Communicated with clinics and pharmacies; documented interactions Deescalated calls and followed up on issues to ensure timely resolution CVS Aetna Aug 2020-Jan 2022 Agent Service Specialist Answered incoming calls and assisted insurance agents in upselling products such as Life insurance policies and Medicare supplements Provided training to new employees using Microsoft Teams Assisted agents and staff on how to use the portal, for quotes, and looking for different products to meet their clients needs Reviewed Agents info to make sure they were licensed and had all necessary creditinals to sell in that stateState Farm Aug 2006-Oct 2019 Billing Specialist Murfreesboro, TN Assisted agents and their staff regarding policyholder's bills. Maintained accounts by ensuring the bills went out correctly; performed manual adjustments Mentored newly hired employees and maintained department metrics; set goals and tracked progress Worked in the finance Department for 4 1/2 years - cost accounting on the company floor space and company car sales; secretary for the Employee Activities which involved setting budgets for company sponsored events; completed taxes for the 501C3. EDUCATION AND TRAININGHigh School Diploma South Hopkins High School Nortonville, KY |
