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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE mobile EMAIL AVAILABLEWarren, OH Street Address LINKEDIN LINK AVAILABLEObjectiveTo bring my IT experience and my Cybersecurity education together to provide an impact to Security.Area of ExpertiseWindows 7 10 11 Server 2012 2016 Knowledge Mgmts. & Documentation SLA AdherenceMicrosoft Office & Exchange Interdepartmental Communication Service Desk - Service NowHardware Distribution & Lease Mgmt Process Improvement In-house & Remote user supportSCCM Change Mgmt Remote Home OfficeTier2 Technical Support Cross-team Collaboration Onboarding & HomeshoringActive Directory Azure - AWS Office Administration - 365 Multiple Operating SystemsTEAMS- Slack - Sametime AWS Mgmt Console - RDS SharePointEducationCybersecurity Professional Certificate April 18, 2023University of Las Vegas, NV Cybersecurity BootcampCoursework: Lessons and hands-on labs include networking, security, infrastructure, digital forensics & incident response with real world scenarios taught by instructors who are active professionals in their field.Professional ExperienceRicoh USA, IncAdministrator I, Production 2024- PresentFirst lint of support of production print applications, services and equipmentWorking knowledge of Amazon (AWS) Web services, Azure and workspacesDecision maker to escalate to upper support tierProvides advice and training to end-usersMonitor NDS and Export folder for document movementSupport internal Dev Ops, Engineer teamsResponds or creates SEV1 incident reportsMaintain problem logs for process improvementsDemonstrate aptitude in process automation, technology and printing workflowPlaybook updatingExperience using and supporting Digitech PVC Scan-to-File Digital application suiteTechnical Ops Support Specialist II -Service Delivery 2024 May-SepSupports Production Team with Onboarding.Service Now Ticket platform, ITSC, RITMAWS and Virtual Machine Support, batch monitoring of Automation ServersCitrix, Login Management, SailPointYubico, Yubikey, MFA. Authentication and Access ManagementPCI. Compliance and Data SecurityEscalation TiersUser Account troubleshootingA C & E Marketing & Printing, Lake Havasu City, AZ Edna Owen, PresidentTechnical Support 2018-2024Software Upgrades and Updates, Antivirus installsHardware configuration and dual monitor setupPrinter setup and troubleshootingIntegration and Data ManagementTraining staff and Knowledge ManagementEmail deliverabilityRMM Remote Management and MonitoringZoom meetings, Social Media posts, and website client requestsOther duties as office dictated or office needs changedAutomatic Data Processing, Independence, OHTech & Apps Management Specialist II- Hardware Depot, Remote Home office 6 years 2010-2017Edit, review and approve upwards to two hundred hardware request details per day.Order hardware for upgrades, reconcile lifecycle using SQL Server queriesReport on BETA testing, resolve trouble log inquiries.Coordinate & confirm home shore eligibility and residential deliveries.File Server administration, patches, upgrades, Other company initiatives and projectsChair daily conference calls, address workflow priorities and issuesConverse with HR, Depot Operators and other interdepartmental colleaguesMeet 99% SLA & increase end user productivity by keeping them available.Resolve PC Express break-fixes within 4-hour turnaround time, maintain region specific prebuildsTech & Apps Management Specialist II- Regional LAN Support 2005-2010LAN Administrator I 2000-2005 Computer Operator 1993-2000 Production Administrator, Senior & Group Leader 1988-1993Additional ExperienceAssistant Manager, Havasu Falls RV Resort & DJs RV Park, Lake Havasu City, AZOwner, Franchise for ShelfGenie of Desert Hills Lake Havasu City, AZIT Support Contractor, Havasu Regional Medical Center, Lake Havasu City, AZ Cisco WAP swap 150 unitsCertificationsCompTIA Security+ Currently pursuing via Professor Messer and other open-source toolsCybersecurity Classroom Studies & Other SkillsLinux, Oracle Virtual Box, VMware, WSUS, Sarbanes Oxley-SOX, Service Desk, Citrix, Sophos, PowerShell, Microsoft Office Professional, Zoom, Bomgar, VPN, RSA Token, Outlook, VisioSkills: SIEM, OSI Model, Shares, Authentication & GPO, ACLs, Desktop, Laptop & Server Support, Disaster Recovery, Application Management, Patches, Communication & Documentation, Time Management, Adaptability, Security Awareness, CIA Triad, Password Management, VLAN, Device Management, Traffic Analysis, Memory & Log Analysis, Cyber Kill Chain, MITRE ATT&CK framework, DNS, TCP/IP, DHCP, Cisco Routers, Switches and Wireless Networks,Tools: pfSense, Wireshark, Ubuntu, Kali, Debian, Forensic Took Kit, IDS/IPS, VirusTotal,Cybersecurity ProjectsDFIR University of Las Vegas, Las Vegas, NV April 2023Forensic InvestigationIdentify the beginning of the attack and ID the Malware activity using the SANS SIFT toolkit workstation, open-source toolset Flare VM and CAINE Linux Distro. Acquired the threat data to investigate the packet capture, Pcap file and extract it to research the threat, and how and why the attack started to begin with. Zeek analysis framework was also used along with filtering techniques to find backdoors and recommend corrective action. Lab helped to build skills towards threat intelligence and reverse engineering.Network Security University of Las Vegas, Las Vegas, NV November 2022Secure Your NetworkSimulate an analyst role to implement and secure policies, problem solve and monitor traffic. Setup Kali, Ubuntu and Debian VM, utilized pfSense, used Apache Web Server to test connectivity and limit user remote access and block traffic. Organized tasks, configured services, customized roles and learned best practices. |
