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Click here or scroll down to respond to this candidateCandidate's Name
SAFe POPM, CSMPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE EMAIL AVAILABLEExperienced product, project and process leader, executing company strategy through cross-functional collaboration to achieve scalable, customer-focused results AREAS OF EXPERTISEAgile / ScrumProduct ManagementTeam CollaborationProject ManagementStakeholder CommunicationBusiness Case DevelopmentSAFe PrinciplesCustomer ExperienceContinuous ImprovementPROFESSIONAL EXPERIENCEPRODUCT OWNER LEONARDOPHONE NUMBER AVAILABLEProduct RoadmapsUX/UI Mob & Web DesignUAT & Scrum Team ManagementBacklog ManagementAPI integrationsClient OnboardingEnd to End iterative product development in a mobile heavy SaaS PropTech startup environmentCross-functional liaison with key internal/external stakeholders, dev & QA teamsDeveloped detailed user journey maps, PRDs, user stories, acceptance criteria & QA test cases.Delivered key product features and minimum viable product (MVP) for mobile & web platformsCultivated continuous improvement with end user mobile testing & training during discovery and post-launch periods with highly non-technical user baseReduced Salesforce technical support ticket resolution time by 30% through Jira automation BUSINESS ANALYST/PRODUCT OWNER MARKET AMERICA-SHOP.COM 2018 - 2022 Business requirementsWeb & mobile appsUser experience designEcommerce & digital marketingEnterprise SaaSAgile Scrum teamsCreated, prioritized, and managed backlog, including user stories and acceptance criteriaCollaborated with scrum team in daily standups, backlog refinement, sprint planning & sprint retrospectives for web and mobile initiatives on 10+ sitesOwned AS IS/TO BE process mapping and data modeling, and performed gap analysesCollaborated on mockup & prototype design for enhanced mobile & web user experienceA/B testing for UX/UI design of web, mobile and email predictive product marketing initiativeLed successful digital accessibility overhaul and documentation for 10 external facing websites PRODUCT MANAGER MEDI USA 2015 - 2018Product lifecycle managementSales & marketing alignmentTextile Medical DevicesPricing & ProcurementVision & strategySupply ChainCollaborated on new retail orthopedic product line, adding several operational value streamsInitiated returns reclamation project to save $1M in product loss & cut 10K lbs of silicone wasteManaged design and development of companys first B2C ecommerce website & sales teamCreated customer ambassador program that enhanced brand awareness & inbound marketing LEAN PROJECT MANAGER LENOVO 2012 2015Value Stream MappingOperations managementReverse LogisticsRoot cause analysisLean / Six SigmaBusiness CasesLed 30-person hardware & software repair/refurb team for US Distribution Centers returnsManaged PMO Lean portfolio manufacturing, refurb/repair, logistics & customer serviceCreated new hire onboarding program that saved $1.3M/yr. in attrition and re-training costsFacilitated project increasing productivity by 30% in 90 days, preserving U.S. manufacturing ops WEB ANALYST NATIONAL AGENTS ALLIANCE 2010 20121st tier technical web supportDatabase managementSQL queriesInventory systemsCMS enhancementCustomer satisfactionSupported team of over 10,000 insurance agents with software development & technical supportPerformed database analytics & created reports for CMS, inventory, and online products Candidate's Name
SAFe POPM, CSMPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE EMAIL AVAILABLE INDUSTRY EXPERIENCESales & Marketing 13 yrsInformation Technology 17 yrsCustomer Support & Training 12 yrsWeb, eCommerce & Social Media 17 yrsOperations, Process & Project ManagementInternational Supply ChainProduct Management15 yrs10 yrs8 yrsPeople Management 6 yrsMortgage & Banking 6 yrsMedical DevicesReal Estate3 yrs7 yrsTextiles 6 yrsSKILLSProject/Product Management: Scrum, Agile, SDLC, Lean Six Sigma, Jira, Confluence, MS Project, Basecamp, Trello, Asana, GuideCX, SmartSheet, Slack, GanttProject, Lean Tools Design and Prototyping: Balsamiq, Lucidchart, Visio, Figma, Miro, Photoshop, Illustrator, AcrobatMarketing and Analytics: Maropost, Mandrill, Twilio, Tableau, Power BI, Google AdWords, Google Analytics, HubSpot, ShortStack, MailChimp, HootSuite, Constant Contact, Survey Monkey, PRWebWeb and Development: HTML, CSS, PHP, MySQL, Visual Basic, LiquidJS, JavaScript, Eclipse, GitLab, TestRail, IDX, Shopify, Magento, Wordpress Other Tools: Salesforce, Sugar, Amazon 1P, Airtable, Shotfarm/Syndigo, Refersion Affiliate, WebEx, GoToMeeting, Zoom, Sharepoint, PowerPoint, MS Teams, Word, Excel, Access, Google Sheets, QuickBooks, SAP ERP, BOXEDUCATIONBachelor of Science, Business Administration, University of North Carolina - Chapel Hill Associate of Applied Science, Information Technology, Alamance Community College Associate of Applied Science, Web/Mobile Applications, Alamance Community College Graduate Certificate, Digital Marketing Science, University of North Carolina Charlotte Professional Certificate, AI Product Management, Duke University (Fall 2024 completion) PROFESSIONAL DEVELOPMENTCertified SAFe 5 Product Owner/Product Manager (POPM), Scaled Agile Certified Scrum Master (CSM), Scrum AllianceSix Sigma Yellow Belt, LenovoChange Management Specialist (CMS), Management and Strategy Institute Six Sigma Lean Professional (SSLP), Management and Strategy Institute Google Analytics Individual Qualification, GoogleGoogle Ads Search Certification, GoogleHubSpot Email Marketing Certification, HubSpot Academy Certificate, HubSpot Sales Enablement, HubSpot Academy Project Management Professional (PMP), PMI (In progress. 35 coursework hours completed.) Alpha Kappa Psi Business Fraternity |
