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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEINFORMATION TECHNOLOGY SPECIALISTIndustrious Technology Coordinator with 15+ years of experience assisting clients in installation, configuration and testing of various hardware and software. In-depth knowledge of system and network administration. I am highly proficient in Microsoft, Apple, Android Operating Systems, and Windows Server maintenance. I am a versatile and dynamic professional with proven ability to work effectively in a fast-paced environment while providing exceptional customer service. Highly skilled in network and device setup, troubleshooting and end-user training. I have a good working knowledge of budget administration and recordkeeping. Lifecycle Management Website Management Security Cameras management Network Management Windows Servers Management A/V Management and Support Exchange, Print, Intune, AzureActive Directory, DNS, DHCP Payroll systems POS Systems Windows XP Win11 OS Windows Office 2010-Office 365 Workplace Technology End-User Computing Process Improvement WDS/SCCM/IvantiImagingPROFESSIONAL EXPERIENCECincinnati Bell Technology Solutions 2022 2024End-User Support - Advanced Drainage Systems Provided Tier II & Tier III Helpdesk and Remote support Responsible for the deployment, maintenance, and repairs of all end-user hardware. Provided on-site logistics support Provided remote repair services for company devices and software. Documented and maintained department equipment inventory Provided telephone support for all site end-users devices Responsible for triaging user issues, finding workarounds. Additionally, I created knowledge base articles to reduce the team support load.QUESTEQ, INC Coraopolis, PA 2008 - 2022Technology Coordinator Beaver County CTC Lvl I & II (2016-2022) Desktop Engineer LvL I & II (2009 - 2016)Helpdesk Engineer (ex. 2008-2009) also internship Responsibilities include the service and maintenance of site network infrastructure, WAN and LAN. All cloud storage and data backups. Maintaining an accurate site inventory, and software renewal schedule. Responsible for all deployment, maintenance, and repairs of all end-user hardware and software. Accomplishments: Participated within the IT team that implemented a state-of-the-art complete on-site network infrastructure Collaborated with 14 school districts to provide Remote learning for over 1000 users during COVID outbreak. Responsible for the acquisition of a new state-of-the-art Security Camera System. Implemented new technologies to fight against Cyber-attacks and developed disaster recovery plans Oversaw the implementation of Digital Signage technology within the building Participated in the creation and the maintenance of the LAN and WAN networks Participated within a team that converted all on-premises physical servers to Virtual servers and cloud-based services,(ex. Exchange, Active Directory, Azure Active Directory, VMWare, Synology). I worked at the desktop level within multiple sites. My responsibilities were to provide maintenance and repairs of all end-user devices. I was to keep an inventory of admin, teachers, and students' school owned devices and make sure they were functional.EDUCATION & CERTIFICATIONSBig Beaver Falls Area High School Beaver Falls, PA High School Diploma Associates of Science Degree Pittsburgh Technical Institute Network Administration w/ Computer Security and Forensics Concentration |
