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Click here or scroll down to respond to this candidateCandidate's Name
Calverton, MDMobile: PHONE NUMBER AVAILABLEEMAIL AVAILABLE/Candidate's Name @yahoo.comLinkedIn Profile: https://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYDynamic and results-driven IT and Telecommunications professional with over 15 years of experience in managing complex projects, optimizing network performance, and implementing innovative technology solutions. Proven track record in enhancing operational efficiency and driving business growth through strategic technology initiatives. Strong leadership skills with a focus on team collaboration and customer satisfaction.EDUCATIONComputer Science/MathematicsUniversity of Hartford West Hartford, CTSome CollegeCERTIFICATIONS- ITIL Service Now v3TECHNICAL SKILLS- Networking: Active Directory,Exchange Administration, Azure, CISCO MERAKI, Tanium, Cloud Computing, FIM, DNS, DHCP, SNMP, TCP/IP, VoIP, SD-WAN,SCCM, VMWARE, VPN, LAN, WAN, SAN, VLAN, ...SERVERS: NT 3,5, 3,51, 4.0, 5.0, 2000, 2003, 2008, 2012, 2016, 2019, (R2) ...- Software: Service Now, Office365, MS Office Suite, MS Outlook, Adobe Acrobat, Google Workspace, FireFox, MS Edge, MS Teams, Zoom, MDT,
WebEx, VLC Media Player, DropBox, 7-Zip, Skype, Snip & Sketch, ...- Monitoring Tools: Splunk, New Relic, SolarWinds, BigFix, LogicMonitor, ChartBeat, BigBoard, Google Analytics, ...- Programming Languages: Java, MS Visual Basic.NET, Java Script, HTML, ...- Systems: Windows XP, ME, 98, 2000, NT, 7, 8.1, 10, 11, Mac OS, Google Android, Apple iOS, Chrome OS, ...IT SKILLS HIGHLIGHTEDMore than fifteen years of experience supporting federal and private sector clients managing tier II & III server, laptop/desktop clients and remote access environments.Implementation and administration of systems involving: Active Directory, local and remote email clients, file sharing environments, and desktop client tools.System management experience: ticketing/help desk systems, systems monitoring and troubleshooting within desktop environments and data center environments.Managed Windows and client systems for user credentials validation and verification, using tools and security control policies to configure and control user access and control file sharing.Ability to manage projects and provide technical support for implementing systems for PIV/HSPD-12 access and using FIPS-201 and NIST SP800 series policies guidance.Subject Expertise in Telecommunications, network and systems administration; Client/server implementation and administration functions and network connectivity; client software application management and support features, remote desktop management, hardware management and support features; data troubleshooting and service management.WORK EXPERIENCEADECCO STAFFING, INC.Systems Administrator IIOctober 2022 September 2023End Client: MRAS ( ST Engineering Plant )Baltimore, MDConducted in-depth research on over 600 applications and tools, including Active Directory, TANIUM, VLOOKUP/Pivot Tables, and ABSOLUTE, to identify their purpose and usage.Collaborated with end-users to assess software functionality on individual terminals and PCs.Coordinated with Tanium support and Tier 2 teams to facilitate the removal of unnecessary applications, either through automated processes or manual intervention.Documented the purpose and utilization of retained applications by working closely with end-users and completing detailed forms.Participated in daily MS Teams meetings to discuss process updates, revisions, and task fulfillment strategies, ensuring alignment and efficiency in project execution.AGREEYA SOLUTIONS, INC.Network Administrator II/Telecom Support Analyst II - OnsiteJune 2022 October 2022End Client: United States Postal ServiceWashington, DCSupported the technical and workload demands of Enterprise computing at the client site, ensuring seamless network operations.Oversaw the installation and maintenance of telecommunications equipment, including complex electronic switching systems, optical fiber cabling, IP networks, microwave transmission systems, and plain old telephone service (POTS) facilities.Managed LAN infrastructure, switchgear, UPS systems, Wi-Fi networks, VCS, and IP phone device setup/moves, ensuring optimal performance and reliability.Conducted inventory management and prioritized network and equipment repairs to maintain system integrity.Established and configured voice and data networks, including programming features, setting up interfaces, and activating remote access tools in compliance with industry standards.Verified and maintained network services by testing and reprogramming circuits, equipment, and alarms, identifying and resolving issues in collaboration with Tier 3 engineers.Documented network configurations and programming, and regularly analyzed network performance, preparing and presenting detailed reports based on findings.Maintained network reliability by troubleshooting and repairing outages, testing backup procedures, and updating documentation.Initiated and managed moves and setups as requested, while maintaining strong customer relationships by addressing questions and concerns promptly.REQUIRED SKILLS:Cisco centric, Cisco Meraki, WAN, LAN VMWARE and WLAN environment. Includes routers, switches and wireless controllers, LWAPs. Remote monitoring and management of system alerts and notifications.Monitor system for trouble areas and proactively resolve and document root cause.Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.Make use of enterprise monitoring tools (Solar Winds, Splunk). Function as a point of escalation for operational entities regarding regular or complex issues.TAA SOLUTIONS, INC.Systems Administrator IITier II / Telecommunications SupportOctober 2021 March 2022End Client: Department of Health, MDBaltimore, MDExecuted support with video conference sessions using tools such as Zoom, WebEx, Cisco Jabber, Cisco Meraki, GoToMeeting, Google Meet, Etc.Supported Desktop Services and VMWARE/VLAN/LAN onsite at HQ as well as remote sites throughout the state of Maryland.Provided support to business community users up to senior executives.Supported on a tier 2 level Windows operating systems Windows 7, Windows 8, Windows 10. Windows Server 2003/2008/2012.Tier 2 support with MS Office Suite (2003, 2007, 2010. 2013, 2016, O365), Adobe (multiple versions), and other desktop applications (WebEx, Zoom, GoToWebinar/Meeting. Google Suite, and other collaboration tools).Configured, upgraded, troubleshooted desktop and laptops computers, printers, scanners and other peripheral devices.Supported tools such as LANDesk, Bomgar, WebEx, and Dame Ware preferred. Google Suite as well.Supported SCCM/Tanium with the assistance of a network team. Active Directory administration and account management was implemented.Used monitoring products for PC and laptop environment; Malwarebytes, SEP12 McAfee.Incident management and Problem management were handled by phone and email. Configured and installed CradlePoint routers by NetGear at all remote sites for internet access.Video Conferencing Support: Proficient in tools like Zoom, WebEx, and Google Meet, which is essential for facilitating remote communication.Desktop Services and Virtualization: Experience with VMware, VLAN, and LAN support both onsite and remotely, showcasing your ability to manage diverse environments.Operating Systems Support: Tier 2 support for various Windows operating systems and Windows Server versions, indicating a solid technical foundation.Application Support: Familiarity with multiple versions of MS Office Suite, Adobe products, and collaboration tools, which is crucial for assisting users effectively.Hardware Troubleshooting: Skills in configuring and troubleshooting desktops, laptops, and peripherals, demonstrating hands-on technical expertise.Network Support: Experience with tools like SCCM/Tanium and configuring CradlePoint routers for remote internet access, which is vital for maintaining connectivity.Active Directory Management: Involvement in account management and administration, highlighting your understanding of user access and security protocols. Incident and Problem Management: Handling support requests via phone and email, showcasing your communication skills and customer service orientation.OTAS CONSULTANCY (Laid off due to Pandemic)Field Service Technician IIJanuary 2019 - June 2020 (1 year 6 months)End Client: Baltimore County Public Schools (BCPS)Provided technical support services for students and staff in a fast-paced environment.Worked independently to resolve ticket requests for technology assistance, service, and repair with minimal supervision. Accessed ticketing system to receive and respond to service requests/incidents from Helpdesk and school faculty.Coordinated with school Tech Liaison to assign software and printers for staff and determine repair/replacement of devices.Updated device locations in the technology inventory system during repairs and removals from school sites.Troubleshot and triaged HP devices for malfunctions and accidental damages; requested parts using parts order application.Repaired and replaced hardware components for HP Laptop/Tablet PCs, including:MotherboardCPU fanLCD displayKeyboard and keysPower/sound boardWi-Fi cardMouse padDocumented and tracked replacement HP parts to ensure proper receipt and return to depot facility.Performed final component tests post-repair to ensure quality device functionality and customer satisfaction.Installed and supported BCPS education Windows operating systems (OS) 8 and 10 images.Troubleshoot and resolved issues with network connectivity (Cisco Meraki), including:Wireless and wired connectionsUser login and profile issuesEmail setup and errorsWindows error messages and BSODMalware issuesTeacher/student interactive software and displays/ProjectorsPrinter driver installation (network and local)Docking station/port replicator issuesSupported Microsoft Office 365 Suite (Word, Excel, Outlook, OneDrive, etc.).Set up BCPS VPN, Outlook email, OneDrive, and mapped network drives.Backed up and transferred staff data between devices.Deployed software and managed devices using the deployment tool on the school server.Installed BCPS Windows image on school devices and tested for functionality.Maintained and managed physical and virtual environments (VMware) as requested by superiors during after hours.SELF EMPLOYMENTSmall BusinessOctober 2016 - December 2018Small business was associated with transportation services for individuals traveling from airports primarily.MIL CORPORATIONSystem AdministratorOctober 2015 - September 2016 (1 year)End Client: Department of CommerceWashington, DCProvided advance level troubleshooting of Incidents and Problems prior to escalation to upper level System Administrators regarding Win7/Win 8.1/ Win 10 OS, Account Administration, VPN access, RSA token administration, VMWARE, custom applications, Microsoft Exchange, Blackberries, iPads, iPhones, 3rd party applications (Adobe, Java), customer supported COTS applications, etc.Act as liaison between CSC and higher level support groups with the goal of increasing first contact resolutions, thereby, preventing escalation of Incidents and Requests can be resolved.Provided Account Administration via Active Directory and Microsoft FIM (ForeFront Identity Manager).Created and Disabled user accounts via Active Directory and Microsoft FIM Maintained and managed network connectivity with Cisco Meraki. Created technical documentation for distribution to users, CSC staff, or other ITA stakeholders. Performed the role as Problem Manager managing all problems created ensuring they are upto-date and ensuring the stay up-to-date with workarounds and resolutionsUtilized the ticketing system to update, resolve, or escalate, Incidents, Requests or Problems in a timely manner based on Service Level Agreements (SLAs)Provided BES10/BES12 Administration support Assisted users with activating and troubleshooting mobile devices such as Blackberry,iPhone, and iPads. Acted in a supervisory/leadership capacity as directed by project management Assisted the CSC Team Lead with training new CSC staff members.Provided follow-up statuses to DOC/ITA users and support partners in accordance with specified support policies and procedures. Improved knowledge of, and ability to operate, all support tools and technologiesKeep up-to-date on the status of system changes and processes and procedures.Provided updates to staff members on critical problems and system outages.Recorded greetings and status availability update messages on the Avaya phone system.ALTA IT SERVICES, LLCSystems Administrator IINovember 2014 - March 2015 (5 months)End Client: National Institute of Health (NIH)Bethesda, MDFulfilled duties daily within NIDA organization onsite and offsite on the tier II level as far as systems administration as well as break/fix incidents.Handled a majority of incidents or tasks generated from Service Now (ITIL) ticketing system via helpdesk.Contractor handled non-ticket service requests for nodes onsite/off\site.The environment structured around Windows 7 for all users.Imaged laptop and desktop devices with ACRONIS tool. Versions 8 and 10.Backed up users data onto storage vault based on service level agreements.Coordinated with clients weekly on high priority tasks versus low priority tasks.Assisted colleagues with complex matters as needed to completion.Carried out all time sensitive tasks for clients as instructed.Performed low end maintenance on network multi-function devices manufactured by HP, DELL, IBM and LEXMARK.via various models.QUALITY TECHNOLOGY, INC.Team Lead/Systems Analyst Tier 3August 2013 - November 2014 (1 year 4 months)End Client: Department of Health & Human ServicesColumbia, MDServed as a XOC Team Lead working in the Exchange Operations Center (XOC) and maintaining operations of the Marketplace Systems.The XOC is the focal point for monitoring systems supporting Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace(FFM) / Enterprise Identity Management (EIDM) Technologies/ Data Services Hub (DSH) and several other supporting systems.The XOC focuses on coordinating the processes and activities that monitor systems, identify incidents, report incidents, and restore (VMWARE) services as quickly as possible.XOC Team Lead is responsible for leading activities in the XOC.Duties include maintaining overall command and control, incident management, initial triage of events, categorization and prioritization, directing troubleshooting activities, technical and executive escalations, problem management, supporting change control, and mentoring of the operations team members.XOC Team Lead is responsible for providing key leadership with status updates and maintaining them as appropriate.Must ensure proper shift coverage and delegation of responsibilities and assume operational authority in the absence of the XOCDirector and Deputy XOC Director. XOC Team Lead will submit progress reports to XOC Director and Deputy XOC Director as well as provide detailed handoffs to the XOC Operations Lead for the following shift.The primary responsibilities of the Team Lead and Operator positions include but are not limited to: Monitor the Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and several other supporting systems:Monitor computing resources within the Terremark environment; Alert system owners of degraded system status.Alert system owners, stakeholders and management of production Severity 1 incidents.INSIGHT GLOBAL STAFFINGSystem Administrator IIMarch 2013 - July 2013 (5 months)End Client: National Institute of Health (NIH)Gaithersburg, MDWindows Server 2010/Exchange Server 2010 with Active Directory 2010 SP3Administered support access and act as an escalation point (Tier 3) to various systems and applications supported by MSSC Technical Support as requested by all Marriott customers.Platforms included but are not limited to: LDAP, Active Directory, Exchange and Pop Mail accounts.Related work around the remediation and maintenance of security software such as Anti-Virus, Firewall, and Big Fix, etc. Process customer ID administration requests (Provisioning) Support initiatives to include scripting for bulk ID and Exchange requestsComplete daily workload according to defined due datesResolved client issues by working with partnersProvided assistance to field deployed IT associatesParticipated in resolution of security issuesCIENASystem AdministratorJanuary 2010 - January 2013 (3 years 1 month)End Client: CIENALinthicum, MDWindows server 2010/Exchange server 2010/UNIX server with Active Directory 2010 SP3Troubleshooted support calls (Service Now) relating to system problems on the tier II & III levels.Setted up new workstations printers and other peripherals while maintaining current configurations.RDP and Cisco Web Ex sessions were daily processes to troubleshoot and execute various tasks specifically for remote users nationally and worldwide.Assisted in creating new accounts (Active Directory), made changes, and maintained lists and logs, etc. as needed.Troubleshooted hardware (HP) and COTS software and various tools.Repaired and/or coordinated repair of devices with 3rd party vendors and HW manager.Administered various software license keys within a local database.Installed/troubleshooted desktop towers/laptops/tablets and Automation Software Applications (i.e. MS Office 2007/2010, Adobe Suite, etc.).Guided/Mentored activities of other systems administrators and help desk representatives during complex situations.ABB TECH STAFFING, INC.Team LeadJune 2009 - January 2010 (8 months)End Client: U.S. Securities & Exchange CommissionAlexandria, VAWindows 2003/2007/UNIX server environment with Active Directory 2003Served as a Team Lead under Lockheed Martin on the Windows Server Team for the US Securities and Exchange Commission agency.Responsible for HP server builds and installed and configured Windows 2003 Operating System (Standard, Enterprise) for the Windows Server Refresh Project regionally. Utilized various applications to maintain, monitor, and troubleshoot network issues to include HP Open View, Remote Desktop, and Enterprise Vault v 7.0 (Symantec).Worked with Network Operations Center and other branches to provide tier 2 level network support, which involved exchange, active directory, SAN storage, and Symantec Backup Exec. Collaborated with third party vendors to research and resolve software application issues.Conducted and maintained hardware inventory for the Securities and Exchange Network Servers.Responsible for fulfilling requests with mail restore using Symantec Power Controls.Configure and setup G/ON devices for users to have remote access to the network.Updated/modified project plans and task list daily for management/Government officials. |
