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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Healthcare LeaderEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Jacksonville, FL 32034Dynamic and results-driven professional with extensive experience in leading business operations, driving strategic initiatives, and managing large-scale projects. Demonstrated success in creating and executing operational policies that align with quality standards. Skilled in building and maintaining strong relationships with clients, internal teams, and external vendors. Known for exceptional leadership, problem-solving abilities, and thriving in fast-paced, challenging environments.Areas of ExpertiseOperations ManagementProject Planning & GovernanceHealthcare OperationsHuman Resources ManagementStrategy Formulation & ExecutionRevenue & Growth GenerationFinancial Analysis & ReportingTeam Leadership & CollaborationCommunication & NegotiationProfessional ExperienceBlueSprig Pediatrics, Jacksonville, FL 2023-PresentRegional Practice AdministratorExpertly oversee daily operations, including staffing, scheduling, and resource allocation, resulting in improved workflows and enhanced client satisfactionRecruit, train, and manage healthcare personnel, fostering a high-performing team dedicated to providing exceptional client care.Streamline appointment scheduling, improve communication, and implement client feedback mechanisms to increase client satisfaction and retention resulting in a 27% revenue improvement year over year at one location and 18% improvement year over year at a second location.Increased billable hours 95%Accountable for complete P&L management and performance.Handle unexpected challenges and emergencies with composure and efficiency, prioritizing patient care during critical situations, including danger to in center clients, infectious disease outbreaks, and weather emergencies.Ensure adherence to healthcare regulations, including HIPAA and OSHA, maintaining legal and ethical standards in all practice operations.Collaborate with healthcare providers to develop and execute strategic plans that align with the practice's long-term goals, facilitating growth and success.Proficiently engage with cross-functional teams to effectively communicate financial objectives, monitor progress, and drive data-driven decision-making for enhanced organizational performance.Barnhorst Eye Associates, Jacksonville, FL 2021 2023Director of Operations and Business AdministratorDisseminate and update all leaders with KPI-driven reporting in order to maximize business practices across all locations. Develop and generate all physicians', staff's, and companies' licenses.Restructured billing department, resulting in 30% boost in collections.Formulated and executed marketing strategies for LLC.Increased revenue by 27% month over month.Rebuilt technical staff and revised department business requirements.Improved scheduling efficiency, resulting in 20% increase in visits at each office.Reduced expenses and increased profitability by 22%, and improved patient visits to prepare for company sale.Responsible for all A/R and A/P.CareSpot, Jacksonville, FL 2020 2021Multi-site Center Operations ManagerOrganized monthly staff meetings in each site to maintain adequate responsibility and team communication. Administered human resources management, including biweekly payroll.Oversaw two clinics with four full-time providers, including financials, credentialing, and billing.Provided exceptional training to staff in every aspect of the clinics, including proper insurance handling, patient communications, and medical assisting.Enhanced daily patient visits over 25% at each site.MyEyeDr, Jacksonville, FL 2018 2020General ManagerConducted staff evaluation, such as performance assessments and suggestions for promotions. Restored low-performing office by modifying procedures, training, and employees, as well as established standards.Drove office's test growth from lowest in 2018 to top in 2019.Achieved / surpassed all KPIs by managing P&L monthly.Increased patient visits by maximizing OD schedule.LensCrafters, Jacksonville, FL 2016 2018General ManagerTook a store from the bottom 15% of almost 1000 stores to the top 20 of all stores within 6 months.Promoted two associates from within to go on to be General Managers in the market.Worked closely with the Licensed Dispensing Optician Recruiting team to identify future LDO candidates and get them started on the apprentice journey.Banfield Pet Hospital, Jacksonville, FL 2015 2016Practice ManagerImproved employee productivity by improving employee satisfaction utilizing the results of the biannual Gallup Employee Engagement Survey.Reduced staff turnover by 20%.Cultivated relationships with the PetSmart team to foster Wellness Plan growth.EducationMaster of Arts Liberty University, VA, 2017Mental Health CounselingBachelor of Science University of Florida, FL, 2010Family, Youth, & Community Sciences |
