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Click here or scroll down to respond to this candidate Candidate's Name , BSM, LPN
3 Mill St.Spencerport, NY Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Work Experience
Bartender/Server (Seasonal), Hickory Ridge Golf & Country Club current (Per Diem) Bartend for clubhouse bar, weddings, and tournaments. Bar food server as well.
LPN, Wellnow Urgent Care Current. Utilizes professional nursing assessment skills to appropriately and thoroughly triage complex patients and their medical concerns, provide POCT for patients, administer medications, perform DOT and non-DOT physicals, drug tests, alcohol tests, documentation, assist providers as needed, assist patients with questions regarding test results, customer service.
Patient Consultant/Practice Manager, Graham Plastic Surgery 2023 Responsible for the OR AAAHC accreditation compliance, clinic compliance, provider credentialing, staff scheduling, inventory, payroll, performing aesthetic procedures, assisting surgeon with office procedures, working in PACU, accounts receivables. Conduct in-person consultations and educate patients on procedures, processes, financing/payment options, manage follow up to ensure great patient experiences, develop and maintain patient relationships including follow-ups with prospective patients. Educate patients on all aspects of the procedures to make informed decisions. Work closely with other disciplines throughout the patient journey for safety and continuity of care. Demonstrated history of sales success in a thriving fast-paced setting with strong negotiation and closing abilities, address objections effectively and guide patients through the surgical process, manage KPI s for quarterly reporting.
General Manager, Hickory Ridge Golf & Country Club/RV Resort April 2020 March 2023 Oversee the golf course, bar/restaurant, RV resort and Event Venues to include: HR duties, inventory (alcohol & food), cash flow, daily reconciliation, reporting, staffing, customer service/satisfaction, booking & coordinating golf tournaments, booking & coordinating weddings and other events, meeting with prospective clients to book the venues, booking campsites, coordinating & overseeing Friday night dinners and serving/bartending when needed. Booking entertainment for the season. Ensuring the facility is following NYS Health Dept. regulations, obtaining and maintaining NYS liquor licenses/compliance. Filling in when short staffed working every position on the resort. Working with maintenance to ensure OSHA safety. Prepare and implement policies & procedures, job descriptions, pay raises. Hiring and terminating employees, staffing entire resort, employee education and growth, provide training in all positions.
Owner, Aesthetic Nurse, Skin Tight Aesthetics LLC - Spencerport, NY January 2018 to April 2024 Own, manage and provide skincare services to clients, education and consulting. Responsible for 100% of the business functions and its success to include, strategic planning, leadership, sales, accounting, payroll, scheduling, providing services, education, licensing, customer service, scheduling, NYS compliance, and all human resource functions.Patient Consultant Quatela Center for Plastic Surgery - Rochester, NY 2013 to 2017 Managed daily operations of private practice including responsibility of bringing revenue into practice through quality patient experiences, surgical knowledge, follow through and high customer service skills. Part of strategic planning team of the practice which incorporated reporting on revenue, capacity, no shows, and goals for growth. Prepared monthly and quarterly reports. Provided, trained, and monitored all disciplines regarding customer service. Controlled oversight of registration, patient flow, patient documentation, and billing support. Soft sold surgeries and injectables to achieve and maintain a full clinical and surgical schedule with the goal to meet or exceed previous year financial benchmarks (quarterly reporting). Scheduled surgeries and worked closely with OR team, responsible for all OR paperwork. Assisted marketing with promotions. Aided in clinic performing nursing functions involving post-operative care. Prepared patients for the surgical experience encompassing all pre-operative education. Handled all surgical pre-op scheduling and supported licensed team ensuring patients were cleared for surgery. Cross promoted our medical spa with advanced knowledge of spa treatments.
Department Manager Highland Hospital - Rochester, NY 2010 to 2013 Managed daily operations of orthopaedic department. Monitored department goals to include service, quality, people, and growth and finance. Assisted in preparation and submission of yearly budget, monitored all expenditures and variances in budget, and approved verification of invoices. Oversaw chart compliance, worked with DON to maintain department nursing standards and compliance. Duties included scheduling, financial goals, budgeting, customer service, service recovery, customer surveys, coordinating schedules, training staff; handled staffing needs and billing support. Assisted with onboarding residents, staff meetings, interviews, training, evaluations, and termination of employees. Developed training programs for all new employees for proper orientation. Monitored patient safety and completed monthly safety rounds, ensured department met all JCAHO standards, updated all manuals, handled proper storage of all medications following protocols on outdated drugs and supplies. Addressed patient concerns and service recovery. Processed all account payable information including travel, conference, and petty cash. Managed time and payroll.
LPN Gastroenterology Group of Rochester - Rochester, NY 2009 to 2010 Gained experience in pre and post sedation care, patient intake, IV insertion, strong assessment skills, patient education related to GI diagnoses, and post procedure care.
LPN Proficient Quatela Center for Plastic Surgery - Rochester, NY 2007 to 2009 Clinical nursing including pre and post-operative care with peri-operative education, phlebotomy, staple and suture removal, drain removal and care, wound care, injection teaching (Botox, fillers, and Kenalog), EMR and meaningful use, assisting with procedures, taking pictures, and rooming patients Skills & Involvements AAAHC compliance PACU/OR experience Aesthetic Lasers/fillers/neurotoxin/skincare treatments/plastic surgery advanced skincare treatments Emergent medicine via urgent care and point of care testing BLS certification Certified medical office manager (expired) Certified image consultant Patient consulting plastic surgery training through Yellow Telescope Cosmetology EMR PF CC Committee Ambulatory council member Imagecast HBOC CIS Touchworks Nextech Mirror (imaging system program) Allscripts MISYS Microsoft Office IDX/Flowcast Ortho strategic committee ASPC member Vagaro POS * High customer service skills through various management positions * High multi-tasking & working in faced paced environmentsAchievements Increased revenue by 10% yearly 95% registration accuracy 97% customer satisfaction increased capacity by 61% from previous year 87% billable compliance rate average of 70% surgical conversion increased CGCAHPS 0% variance to operating budget increased patient show rate from 73% to 85% * increased patient satisfaction through a team focused strategyEducation Bachelor's in Organizational Management Roberts Wesleyan College - Rochester, NY October 2016 to June 2017
Licensure in nursing Isabella Graham Hart School of PN 2006
Memberships/CertificationsCertified Medical Office Manager (lapsed)Member and Certified National Coalition of Estheticians Association (NCEA)Member and Certified Associated Skin Care Professionals (ASCP)Additional Information Skills Summary
Highly skilled BSM, LPN. Have more than 15 years practical and administrative experience, both in hospital and private practice settings with a specialty in aesthetics/plastics. Qualified in the aesthetic workplace with knowledge and experience of surgery, skin care, neurotoxins, fillers, and management. Continued education with certifications in Hydrafacials, microneedling, dermaplaning, Rohrer Spectrum laser to include IPL, Erbium, hair removal, Vein Go. VI Peels, Glytone Peels, Skin Wave Facials, Soprano Titanium laser hair removal, Opus Plasma, Morpheous8, Aerolase. Experienced in image consulting and patient education in soft selling surgery. Experienced in PACU, pre-op education, post-operative care. Obtained bachelor s degree in organizational management applying class knowledge to my workplace. Managed daily operations for private practice, responsible for all programs located in the outpatient department. Evaluated and monitored department goals, oversaw chart compliance, trained clinical and clerical staff, coordinated, and led staff meetings, developed a training program for all new employees, monitored patient safety, established and evaluated patient standards, assisted in preparation and submission of yearly budget, amongst many other management duties explicitly. Further experience in human resources including scheduling, payroll, hiring, terminating, on boarding, time sheets, evaluations, sexual harassment, obtaining liquor license, food safety and health department regulations.ReferencesBrenda Spencer, PA PHONE NUMBER AVAILABLEDenise Crowe, Speech Pathologist PHONE NUMBER AVAILABLEDebbie Diehl, Owner PHONE NUMBER AVAILABLE |
