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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Waterford DriveWestchester, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILECustomer service and administrative professional as well as a licensed claims adjuster with CAT experience, property, auto, field, and desk experience. I am a highly talented and detailed oriented professional with 15+ years of customer service experience. I excel at managing well in fast-paced environments, with attention to detail, and superior organizational skills, customer service, and interpersonal skills. I display confidence and poise while engaging with individuals at all levels of communication; resourceful, professional, enthusiastic, strong phone skills, task management skills, strong work ethics, and dependable.SKILLSExcellent Oral and Written CommunicationPC Literate, Including Microsoft ProductsGood Customer Service SkillsGood Interpersonal SkillsAbility to work in a Team EnvironmentAbility to meet or exceed Performance CompetenciesGuidewire, ECS SoftwareMS Office SuiteXactimate, Scope Sheets, SymbilityCA SIU Fraud Training, Fair Claims Settlement, and Earthquake DamageNext-GenAllstate Express Claims Customer Service Specialist TrainingPROFESSIONAL EXPERIENCEGallagher Bassett Jun 2023 Oct 2023Resolution Associate 1Exercises proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim.Interacts extensively with various parties involved in the claim process.Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.Allstate Auto Jan 2023 Feb 2023Claims Customer Service SpecialistReceived and handled incoming calls regarding first notice of loss and claims issues.Handled technical issues with customers, walking them through app setup and claims processing.Checked on status of claims and processed accordingly.Worked within various proprietary software systems, MS Outlook, Word, and MS Teams among other software systems.Navistar, Inc. - Lisle, IL July 2022 Dec 2022Disability Claims Adjuster AssistantOpened, stamped, and scanned incoming claims inquiries and faxes into the disability claims system.Answered incoming calls and directed claimants through the claimant process.Distributed Disability documents according to the employees disability plan.Gathered information from Payroll and HR to set up the claim in the Claims System.Assisted the Disability Claims Adjusters with setting up claims for Navistar Corporation.Mars Hill Church - Chicago, IL 2018 2022DirectorTrained and Supervised Staff and Volunteers while converting to a hybrid online platform.Implemented a Social Media Facebook Group with Chat Host.Texted and emailed weekly announcements and newsletters.Created online chat and video correspondence for reports and video content.On-site project manager for monthly Engagements.Ability Engineering - South Holland, IL 2016 2018Office AssistantOperated office machines, CRS software, and telephone operations.Maintained and updated filing systems, inventory, weekly mailings, and database systems.Responsible for intake of new Clients and visitors and making travel arrangements.Uploaded Excel spreadsheets in CRS software.Personnel Planners - Chicago, IL 1998 1999ParalegalDrafted and prepared cases for unemployment compensation hearings.Interviewed witnesses and prepared depositions.Drafted letters of appeal and assisted attorneys with the presentation of cases.Corresponded with the Illinois Department of Unemployment Compensation Law.Investigated facts and laws to determine causes of action and to prepare cases.Reached out to witnesses for providing sworn testimony during court proceedings.EDUCATION & CERTIFICATIONSJackson State University, Jackson, MSBachelor of Science in Criminal Justice 1992Roosevelt University, Chicago, ILParalegal Certification, 1997Texas Department of InsuranceInsurance Adjusters License, 2019All Lines Adjusters License TX, LA, FL, MI, MN, AL, AR, CT, DE, GA, ID, IN, KY, ME, MS, MT, NV, NH, NM, NC, OK, OR, RI, SC, UT, VT, WA, WV, WY,State Farm Fire, Estimates and Policy CertificationNICTA Insurance FraudTDI Insurance Desk Adjuster Certification |
