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Click here or scroll down to respond to this candidateCandidate's Name
Systems Analyst/Tech WriterNewark, NJ PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYHighly skilled IT and business analyst and network architect with decades of experience. Writer of workflow and business SOP documentation and training materials as well as project management for large and small scale IT projects and SDLC environments with experience as a Scrum Manager in an Agile development environment. Certified by Cisco as a CCNA as well as desktop support. Certified and experienced with hardware installations, system and network builds for business networks and end users.PROFESSIONAL EXPERIENCENetwork Hardware Installation / SupportA3 SolutionsOctober, 2024 CurrentPerform installation and connections of network servers, routers, switches, firewalls and other hardware.Testing of wireless coverage and network overhead speeds.Troubleshoot network connectivity and overall availability of all services.Network Administrator / DesignerJennings Computer Consulting, Inc.January, 2022 May, 2024Developed architectural designs for implementation in client enterprise networks.Managed upgrade and maintained best security policies when developing network infrastructures.Documentation of upgrade procedures when adding or upgrading existing network hardware and software protocols.Lead Business/Systems Analyst, Project ManagerBed Bath & Beyond, Union NJMay, 2015 December, 2022Managed SDLC projects for the e-commerce website including acting as scrum master, analyst and documentation creation while maintaining the flow of the project with multiple coders and testing engineers from beginning to end.Developed training and SOPs for converting the entire code base from the Subversion system to GIT including network requirements and step guides on proper techniques to use the new system.Helped design and visually documented the network architecture and data flow of many systems and networks in the company including the e-commerce VM stack at our AT&T and Rackspace server farms.Developed step guides and workflow SOPs with various apps and internal business tools such as file transfer systems (i.e. TFTP), publishing systems (i.e. WordPress) and collaboration tools (i.e. Slack, Jira, Remedy) to comply with best practice policies.Documented API and Restful architecture designs of data standards and logical data flow to show correct implementation of firewall and access control designs throughout the network.Technical Writer / Product Training DeveloperMechosystems, Long Island City, NYJanuary, 2013 May, 2015Developed the document repository and revisioning system for all product training guides and brochures.Created and wrote technical documentation for multiple mechanized and automatic products including wiring specifications, CAD designed blueprints and installation instructions.Directed and shot training films on the installation and operation of large custom shade products.Senior Instructional Designer / Corporate TrainerSynchronoss Technologies, Bethlehem, PAFebruary, 2006 February, 2015Designed the training curriculum to properly use, access and escalate technical issues through AS400 and other ticketing systems for multiple clients.Developed the training curriculum, step guides and process flow to activate the first generation of Apple iPhones through AT&Ts wireless network including both new and existing customers moving from other communication products.Travelled to assess and document the onboarding of new clients for the company to handle the activation sequences and workflow requirements to support new communications equipment.Trained new and existing employees on the use of the AS400 and other agent systems when processing customer calls and activations for such companies as Comcast, AT&T, Apple, Dish Network and other cable and communications services.Lead Technical WriterIN2/TMP Worldwide, New York City, NYFebruary, 1997 December, 2001Developed and wrote the SOPs, business requirements, work flow and other considerations for a new technology firm.Designed, wrote and published the entire catalogue of software manuals for IN2s ClickMaps advertising metric tracking software.EDUCATIONCompTIA IT Fundamentals A+ / Cisco Certified Network Associate Essex County College 2024Computer Programming / Logic Flow Trade Degree Chubb Institute, Jersey City, NJHigh School Diploma Linden, NJ Class of 1989 |
