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Candidate's Name
RICHMOND, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To participate in a work environment which is challenging and provides a means to grow within the company and enhance my current skills.Work ExperienceProgram AnalystVirginia Department of Transportation - Richmond, VA August 2023 to PresentLead efforts to plan, develop, deliver, monitor, and evaluate assigned program areas.Research, compile and organize statistical data to explain and resolve discrepancies in processes or policies.Continually monitor and evaluate assigned program areas. Recommend solutions to issues to resolve problems.Support other emerging needs related to operations for assigned program area. Administrative AssistantIES Commercial (Remote) - Richmond, VAOctober 2022 to February, 2023 (Laid Off)Compiled production reportsMaintained inventory records.Recorded time spent on job sites by employees.Project AssistantC7 Works Ashland - Va.October 2021 to September 2022Incorporate plans into a proposal.Ensure proposal is approved and purchase order is confirmed.Keep Vendors and Customers updated regularly.Customer Service RepresentativeCSX Transportation Inc. TRANSFLO - Richmond, VAOctober 2012 to July 2021Receive shipment requests and create orders, which may include dilutions to accommodate.Respond in a timely manner and ensure loyal business.Weigh in and out tankers to ensure safety regulations are followed and product amount is correct.Maintain current Safety Data, Sheets, Procedures, and Inventory SheetsUse Microsoft Office and company's different systems to record data. Revenue & Reservations, Front OfficeBriggs / Midtown Hospitality IHG and Choice Hotels - Richmond, VA (Hote Sold) February 1996 to October 2012Resolve complaints and offer resolutions to maintain customer loyalty.Take inbound reservation calls  group and individual.Maintain rate structures to comply with brand and 3rd party sites.Invoice Direct Billing Accounts. Process payments.Oversee and schedule Front Office staff while maintaining payroll budget. ReferencesJonathan Horne  CSX Transportation Yard Master PHONE NUMBER AVAILABLE April Stevens - CSX Transportation TransFlo CSR PHONE NUMBER AVAILABLE Marsha Walden Martin  Briggs Hospitality CSR PHONE NUMBER AVAILABLE Kathy Nolte  VACU ADS Project Specialist 804.837.3625 Lewis Bridgforth  Program Admin Specialist lll 804.482.5595