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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, Ohio PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE Project Manager/Project CoordinatorProfessional Services Customer Service Technical Support Training & Development Experienced Installation Services Coordinator and Training Manager with over 15 years of experience working in the information technology and services industry. Client-focused, creative, and collaborative team player. Highly responsible and reliable with a positive reputation for getting things done efficiently. Areas of Expertise:Professional Services Customer Service Technical Support Training & Development Project Execution andManagementVendor Relations Installation New Hire Orientation Data Imaging and Storage Client Support Configuration Diversity Initiatives Building Partnerships Troubleshooting Documentation Team Building ExperienceAmerican Electric Power (New Era Technology - Contractor) New Albany, Ohio February 2020 to July2024Powering a new and brighter future for our customers and communities. AEP.com Project Coordinator/Project Manager DACR and VVO GridSmart Project Coordination and Execution Project Manager Member of the Telecommunications Project Team for American Electric Power's Grid Smart initiative, that strives to increase reliability and cost-savings for our customers. I coordinate the configuration and delivery of routers for Ohio DACR (Distribution Automation Circuit Reconfiguration) and VVO (Voltage Variance Optimization) projects. Responsible for all the routers in the successfully completed Ohio Phase 2 DAC/VVO consisting of 255 circuits. Also a member of the AMI (Automated Metering Infrastructure) team that is installing the meter telecom network devices in Indiana & Michigan, Ohio and Appalachian operating companies. I am in constant communication with our main vendors: Cisco, Itron, Westermo and Tessco. Skills: Facilitating Project update meetings, Onboarding Scheduling Management Safety Topic Presentation Telecommunication Hardware Logistics Microsoft Teams Cranel, Inc. Columbus, Ohio 1998 to 2019Providing industry-leading distribution expertise to ECM VARs and ISVs, OEDs and Check Automation businesses. http://www.cranel.com/Installation Services Coordinator / Versitec Customer Support Center (CSC) Efficiently managed the installation process and configuration of over 500 customers data imaging scanners and more than 200 data storage libraries by scheduling with the end user and the vendors field force. Coordinated the relocation of hundreds of customers data imaging scanners with the end user and the vendors field force to ensure timely delivery and high levels of customer satisfaction (averaging 94% on surveys). Lead project coordination for the installation and configuration of over 30 iSynergy document management solutions via remote and onsite engagements, utilizing Versitec Software engineers (trained on the product). Developed and delivered the first CSC new hire orientation program, improving employee productivity - speeding the timeframe to work independently with customers from an average of 21 days to within 7-10 days. Wrote and designed user manuals included in customer consumable kit shipments, minimizing disruption in service for routine maintenance issues from days to hours and decreasing requests for unnecessary onsite repairs. Created and delivered the first CSC Overview presentation for interdepartmental new hire orientation classes. Documented the first CSC support procedures for team use, including an off-site Disaster Recovery document. Designed and delivered a Diversity Workshop to the CSC team members, helping to create a positive, collaborative, and inclusive work environment and culture. Managed technical support requests for imaging products, data storage libraries, office printers, mobile medical carts, and travel agent ticketing systems.Candidate's Name Page TwoNational City Bank Columbus, Ohio 1992 to 1998One of Ohios Top 5 Banking Organizations in terms of assets in 1993, National City Bank was later acquired by PNC. http://pnc.com/Response Center Training Manager / Corporate Help Desk (1995 1998) Designed the first Response Center curriculum for team member development. Created / delivered a new hire orientation training program that became a standard in other operations departments. Collaborated with a Metrics Specialist to develop performance evaluation for the Response Center team. Coached Response Center team to exceed performance evaluation standards. Retail Training Instructor (1992 1995) Facilitated innovative sales training program to existing new account representatives and tellers. Facilitated training program for in-grocery store banking pilot and adoption. Trained hundreds of tellers to meet demand from expansion and acquisitions. Volunteer Activities Westerville WarCats Fastpitch coach, 2013 to 2017 Westerville Rowing Club, Regatta Timing Chairperson, 2009 to 2011 EducationThe Ohio State University Columbus, Ohio Bachelor of Science Social Studies EducationTools and Technology Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook) ServiceNow Workflow Software Constant Contact for Customer Satisfaction Surveys Epicor Enterprise Software Firstwave Technologies Support Software RightNow Technologies Knowledge Base Software |
