| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Columbia, TN, Street Address
SUMMARYAccomplished Customer Service professional with 10+ years of front-line experience, specializing in physical and digital products and services. A highly influential teammate and exceptional communicator, with a proven record of successfully training peers. Detail-oriented and analytical, with a passion for deep-diving escalations to identify operational trends, outliers, and improvement opportunities. Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working unsupervised and mastering new skills.EXPERIENCEFebruary 2022 - CurrentLogistics Coordinator IV, Amazon BNA12, Nashville, TN-Manage 200k+ volume of customer shipments by allocating headcounts through all outbound processes to mitigate customer promise misses as well as increasing efficiency.-Orchestrate labor allocation across multiple outbound processes to decrease negative FC costs and increase overall throughput-Implement and communicate proactive mitigation plans with L6+ operation leaders of risk to customer promise, SLA failure risk, and deviation from SOP.-Oversaw multiple FCs throughout NACF ARS network from a remote centralized location with limited managerial oversight.-Decreased pre-SLAM BPS by 13% over a 3-month period by identifying opportunities in CPT management and sort allocation through data collection-Partnered with peers to bridge any learning gaps to ensure standard work is followed.August 2019-February 2022Process Assistant, AmazonShipping Clerk-Execute daily on customer promise with minimal misses while processing highest amount (+15%) of volume at site.-Project management leading teams of 5-15 to implement innovative problem solving in ambiguous problems in Nail the Plan execution.-Coordinate with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Outbound volume, and Load Swaps to protect customer experience.-Communicated with third party vendors on freight management and timely load pick-ups to reduce dwelling trailers in the yard awaiting pick-up.-Utilized SSP to manage 30+ VRIDs per day while maintaining efficient flow to keep sorter recirc <15% for full day operations.-Reduced post-SLAM DEA by -7% MoM by coordinating with upstream departments to correct quality issues that caused downstream defects, specifically in VPM.-Managed up to 50 associates on a daily basis, focusing on executing quality by Insisting on the Highest Standards and leading the site with lowest failed moves for 6 weeks.-Coordinated cross-shift to identify solutions with dock safety measures to prioritize safety and reduce RIR metrics for site.-Reviewed SOP on monthly basis with operation leadership in tandem with learning trainers to identify opportunities to improve ship dock throughput and quality.-Reviewed and communicated target cube by sort to all four corners with a focus on trailer utilization to reduce unnecessary ADHOCs and reduce overall transportation costs.EDUCATION2009-2010 Tennessee Technology Center at PulaskiPractical NursingTECHNICAL SKILLSProject management Microsoft Office Content Management Systems Data ModelingPeople Development C++ Python, CSS, Cloud Computing, SQL Data Analysis |
