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Street Address Newbury Dr Phone: PHONE NUMBER AVAILABLEWhite House. TN Street Address E-Mail: EMAIL AVAILABLERelevant ExperienceServe as Field Office Director (FOD) in his absence managing oversight for Field Office administrative functions, such as personnel management, labor relations, training, financial management, facilities, property management, health and safety, and emergency preparedness.Provide expert assistance and leadership in defining and continuously improving the country program's approach to training design, delivery, and evaluation ensuring compliance with agency standards.Serve as a consultant /advisor to FOD/ Acting Operation Service Specialist/ Analyst: handling procumbent, transfers of assets, inventory, fleet management, building optimal space utilization, vendors and office customer service, timekeeper, quality file review, overtime tracking, and overall building management.4 years as corporate trainer, subject matter expert, course developer, and supervisor. Grant or deny complex and highly sensitive applications and petitions for benefits based on electronic or paper applications/petitions, with FOIA requirement compliance.Apply analytical and evaluative methods and techniques to analyze complex problems and collect relevant information from varied sources to devise new techniques to evaluate findings and make authoritative recommendations.Plan work to be completed by subordinates, set, and adjust short-term priorities, and set target dates for work completion and evaluate and develop performance standards and assess work performance of subordinate supervisors based in program goals and objectives, work processes and administrative operations of the organization.Manage special projects, conducts day to day analyses and evaluations of systems, procedures, and reporting methods for the purpose of improving systems, methods, and procedures.Develops plans for implementing short and long-range program goals at Post, and directs diverse organizational functions affecting critical aspects of major agency programs.Maintain awareness of potential problems areas of special interest, trends and advise management on strategies to respond and correct.Interpret complex legislative, regulatory, and policy guidance to prepare recommendations for management.Served as a technical advisor on HQ PMO Video Interview Policy Working Group composed of with the Field Office Directors, and to the Branch Chiefs, Division 1,3 and 4 representatives on systems, procedures and processes with video interview, Virtual interviews, OTO an RTO processes and procedures dealing with a wide range of administrative programs concepts, laws, policies, practices, and analytical methods to address technical issues. Recipient of the Pinnacle award 2020: Video Interview Team, for, Substantial and distinguishes contribution to USCSI and its Mission.SummaryCustomer service oriented professional with Field Office managerial expertise including excellent analytical, interpersonal, and communications skills, Individual and group mentoring, and group facilitation skills. Comfortable interacting with individuals and groups at virtually all organizational levels. Creative and innovative problem-solver focused on consistently meeting and exceeding organizational objectives. Works well independently or as a contributing member of a team and requiring little or no direct supervision.Work HistoryUnited States Government Nashville TN (Full Time) GS-13-04 11/04/2017 Retired 4/28/2023United States Citizenship and Immigration Services, Supervisory Immigration Services OfficerFOD: Marcos Castells TN: The Work Number PHONE NUMBER AVAILABLE Code:11363 Salary $103, 110Serve as Field Office director in his absence, providing administrative or logistical support to multiple levels of subordinates engaged in safeguarding national security in the adjudications of immigration benefits; and ensuring the integrity of the immigration system.Provides expert assistance and leadership in defining and continuously improving program's approach to training design, delivery and evaluation ensuring compliance with agency standards.Provides technical and administrative direction through supervisors, to Immigration Services Officers and support positions whose work involves the adjudication of petitions and applications such as citizenship, family, and employment-based benefits.Interpreting complex legislative, regulatory, and policy guidance to prepare recommendations for management.Serves as an expert on policy interpretation and implementation related to design and management of post-programs and other pertinent programmatic matters.Develops plans for implementing short and long-range program goals at Post and directs diverse organizational functions affecting critical aspects of major agency programs.Analyze complex problems, collect relevant information from varied sources to devise new techniques to evaluate findings and make authoritative recommendations. develops new ways to resolve problems in meeting established goals, measures and objectives for program effectiveness and compliance with pertinent legal and regulatory guidelines.Familiarity with laws and regulations.Manage work to be completed by subordinates, set, and adjust short-term priorities, and set target dates for work completion and evaluate and develop performance standards and assess work performance of subordinate supervisors.Independently manage all operational immigration programs and activities as well as all administrative support functions in a Field OfficeAnalyzing and resolving issues related to the establishment of program goals and objectives and establishing long-range work plans and determining the actions necessary to accomplish these objectives, including staffing and recruitment.Provide technical and program guidance to staff and district in such areas as attendance, academic issues, scheduling, special accommodations, and ceremonies.Develop, design, and implement formal quality reviews across all product lines within the office to identify best practices and areas for improvement. Develop and implement changes in processes as necessary as a result of these reviews.Participate in all facets of hiring for new staff in the Nashville field office including guidance on a wide range of human resources management concepts, laws, policies, and practices as they relate to staffing and recruitment, position management and classification.Manage oversight for Field Office administrative functions, such as personnel management, labor relations, training, financial management, facilities, property management, health and safety, and emergency preparedness.Providing technical and administrative oversight to multiple levels of subordinates engaged in programs administering immigration benefits and services, processing citizenship applications and family and employment-based petitions and registration.Independently manage all operational immigration programs and activities as well as all administrative support functions in a Field Office during Field Office Directors absenceUnited States Government Kendall FL/ Tampa FL (Full Time) GS-12 1/15/2015 11/4/2017United States Citizenship and Immigration Services, Immigration Services Officer IISalary $76,311United States Government Kendall FL (Full Time) GS-11 09/23/2013-01/15/2015United States Customs and Immigration Services, Immigration Services Analyst Salary $74,611Grant or deny complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions, build files in compliance with (FOIA) Freedom of Information Act and Privacy requirements.Analyzing new immigration benefits regulations and complex technical amendments as well as procedures for making final determinations on applications/petitions for immigration benefits.Respond to applicants' questions or resolve problems through the application of established methods and criteria without causing unnecessary delays to either the applicant or the organization.Independently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references, and guidance contained in legislative history, precedent decisions, state and local laws, international treaties, and other legal references to embrace the correct course of action.Making final determinations on difficult and sensitive immigration benefits cases that are discretionary, precedent-setting, highly visible, and are of great importance to the agency.Establishing new procedures to increase the efficiency of immigration benefits operations and making the appropriate recommendations to higher levels of management.Analyze complex problems collect relevant information from varied sources to devise new techniques to evaluate findings and make authoritative recommendations.Interview applicants and petitioners to elicit statements and assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicants eligibility for specific benefits sought.Design and develop presentation and training materials to supplement operations and process at the local field office utilizing Power-point, MS-Office, Excel, and Adobe captivate 4.Evaluate operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching, and gathering qualitative and quantitative data.Provide technical and administrative direction to a staff of Immigration Services Officers and support positions whose work includes customer service and the adjudication of applications and petitions.Analyzing new immigration benefits regulations and complex technical amendments as well as procedures for making final determinations on applications/petitions for immigration benefits.Provide line managers with objectively based information for making decisions on the administrative and programmatic aspects of agency operations and management.Analyze and evaluate (on a quantitative or qualitative basis using LEAN and Six Sigma Principals and Practices) the effectiveness of programs and operations in meeting, established goals and objectives.Prepare plans, reports, and analyses of the benefits operation to include reviewing individual and program performance and take corrective and other actions to ensure.compliance with established requirements, meeting or exceeding goals, standards, and objectives.Review I485s, N400s N-600s, and other Immigration documentation for accuracy and proper documentation. Making final determinations on non-sensitive, routine immigration benefits. Determining applicant credibility, analyzing evidence, and applying statutory requirements, regulations, and judicial and administrative precedents.Independently research, interpret, and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references, and guidance contained in the legislative history, precedent decisions, state and local laws, international treaties, and other legal references to embrace the correct course of action.Coordinate and implement management information systems that relate to USCIS objectives, priorities, and policies, updating system data required for reports and analysis.Serve on problem-solving teams to improve operational program processes and systems.Develop accurate and concise briefing presentations, conference materials and other technical guidance and information for supervisors and managers.Identifies training needs and mentors newly trained officers while also planning, developing, scheduling, and conducting training for existing Adjudications Officers.United States Government Williston VT (Full Time) GS-09 6/3/2012 to 09/22/2013Immigrations and Customs Enforcement, Law Enforcement Specialist Salary: $57,408MAJOR DUTIES AND RESPONSIBILITIESAssists Federal, state, and local level law enforcement officials in the identification and arrest of aliens, whose criminal background may be questionable, who mayor may not be amenable to removal proceedings, who have failed to depart voluntarily from the United States pursuant to an order of removal, and/or who have escaped from Agency custody. This assistance is in the form of queries from applicable databases and detailed analysis of the information obtained. Communicate with local management to keep them informed of operations.Independently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references, and guidance contained in legislative history, precedent decisions, state and local laws, international treaties, and other legal references to embrace the correct course of action.Provides Interpretation and analysis of enforcement data retrieved in response to specific.request from field agents such as Special Agents, Immigration Enforcement Agents, and Deportation Officers. As appropriate, coordinates between ICE and other law enforcement entities to ensure consistency of disseminated Information. Coordinate with local fraud detection operations to improve local anti-fraud operations.Central point of contact for the Federal Bureau of Investigation's National Instant Criminal Background Check System (NCIS) program established by the Brady Act.Conduct security checks in accordance with all applicable DHS/USCIS laws and policies; Processes FBI Criminal History Records (rap-sheets) received by the LESC, analyzes the full range of cases, including the more complex ones. Determines the status of theindividual and update applicable records. Once a criminal alien is located, ascertains case disposition, and refers to agent in the field for apprehension and prosecution.This position requires successful completion of Basic Law Enforcement Specialist Training.United States Government Burlington VT (Full Time) 8/31/2009 - 6/2/2012Department of Treasury, Internal Revenue Service. GS-07 Salary: $49,029Revenue Officer, Arthur SnarskiIndependently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references, and guidance contained in legislative history, precedent decisions, state and local laws, international treaties, and other legal references to embrace the correct course of action.Grant or deny complex and highly sensitive applications for benefits based on electronic or paper applications/petitions. Making final determinations on complex cases involving eligibility for benefits writing final determinations with legal analysis to support decision.VERIZON Communications 7/14/1997 - 11/28/2008Verizon Communications, Syracuse, NY (Full Time) 5/2005 - 11/2008Specialist-Workforce Development, Team Lead Trainer Manager: Christie FoxSalary: $71, 511 yr.Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; set and adjust short-term priorities and set target dates for work completion. Listen to and resolve minor complaints from individual employees, as well as resolve group grievances involving non-supervisory subordinates.Leads and manages the program and training (P&T) staff to ensure quality program design and its implementation and evaluation across all programmatic sectors and their alignment with agency guidance.Managing customer engagement operations over multiple channels in support of a diverse customer base.Provided coaching and continued development for >300 staff and associates on fiber-related topics post-initial training.Lead and conduct analytical measures of performance and effectiveness for a customer service program to assist with the development of staff and advances in new systems and processes.Develops plans for implementing short and long-range program goals at Post, and directs diverse organizational functions affecting critical aspects of major agency programs.Develop recommendations that often serve as the basis for new systems, regulations, or policies.Improved existing courseware and developed additional training materials based on experience and feedback in the classroom.Built strong working relationships and partnerships with clients such as the Fiber Solutions Centers coached and developed call center team members.Worked in team-based environment with peer instructors to constantly improve processes, develop and refine presentation technique, and ensure training materials were compatible, current, and innovative.Managed Help Desk on a rotational basis with team of call center team leaders, to improve the efficiency of a national-level customer engagement operation and ensure attainment of agency's customer service objectives; subject matter expert in Customer Service, Fiber Optic Video set top boxes.EducationUndergraduate Studies in Communications, Lyndon State CollegeMajors in TV Production and Technical TV Production, BLEST (Basic Law Enforcement Specialist Training) October 2012, U.S Immigration and Customs Enforcement Training 8 CFR 287.1(g) October 2012 USCIS MAC ISA Practicum Oct 2013, USCIS Basic Academy, Basic 1504 D, June 3, 2015. February 2018 USCIS 2-week Field Office Supervisor (FOS)training. Recipient of the Pinnacle award 2020: Video Interview Team, for, Substantial and distinguishes contribution to USCSI and its Mission.Computer systems proficient in: STAT, CIS,CCDI, ENFORCE EARM, A-Crime, TECS, ADIS, IDENT, USVIST, CLAIMS, RAPS, PCQS, SEVIS, IDCR, SMRT, Claims 3 and Claims 4 Microsoft Word, Microsoft Excel, Power Point, Adobe Captivate 4, CAAD, I-Go, V-Repair, BOSS, DOE,SOP BEMIX, MS Office, MAC Pages, MAC Numbers, Web-TA.Current:South Central Kentucky Community and Technical College: Security Guard 4/30/2023 present1845 Loop Dr ., Bowling Green Kentucky 42101 Part-Time $15.00 hrOpen and close campuses greet visitors, patrol campus for possible issues, provide emergency medical attention to staff and students. Maintain security on campus. Part Time 15-20 Hrs.Contact: Daniel Harris Cell: PHONE NUMBER AVAILABLESupervisor of SecuritySIS Security, Fusion Security Specialist: 1/21/2024 to 4/20/2024SIS Security, CA Part-Time $ 25.00 hrSecurity Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.About the role:The Fusion Security Specialist is responsible for creating a world-class experience while ensuring a safe and secure environment for the client and customers. As such, the Fusion Security Specialist must display a professional appearance, speak in a polite manner and clear tone, and address, greet, and direct all personnel with the highest level of customer service. A strong working knowledge of the rules, policies, and procedures for guests and general personnel at the client site is expected. As the first point of contact for all safety and security issues, the Fusion Security Specialist leverages a thorough knowledge of the rules, policies, and procedures as they pertain to those at the client site. The Fusion Security Specialist reports directly to the Site Manager.In this role, your responsibilities will be:Monitor overall activity on the site to ensure a safe and secure environmentInitiate investigations of security-related incidentsOperate in a professional, business-centered environment where customer service, confidentiality, and integrity are held to a high standardAssist EMS or other officials during emergency situationsProfessional experience in the areas of people and conflict management with tact and discretion and the ability to function in stressful situationsMust hold and maintain applicable state guard certifications and licenses.BJS Warehouse Store, Front End Lead, 12/22/2023 to 1/21/2024Goodlettsville, Tn, Part-Time $18.00 hrTrain Staff on registers and self-checkout registers, perform overrides, and work the Customer Service desk setting up new membership accounts. Run registers during busy times. Open and close registers get change and set-up associates' break schedules daily. Provide Excellent customer service for all customers. |
