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Click here or scroll down to respond to this candidateCandidate's Name
Skilled at providing hassle-free travel experiences for corporate clients. Good communication, planning, and problem-solving abilities developed over 30+ years in the field.Skills Travel industry experience Strong Communication Skills Exceptional customer service Vendor Relations Expert itinerary planning Airline reservation systems proficiency Ticketing rules Teamwork and Collaboration Time Management Problem-solving abilities Reliability Critical ThinkingWork History2020-10 - Current Amazon AssociateAmazon, St Louis, MOIncreased customer satisfaction by resolving complex issues and providing exceptional service at all times.1990-01 - Current Reservation AgentMaritz Travel, St Louis, MOAnswered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.St. Louis, MO 63146PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileProvided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.Education1990-01 Airline Travel: Travel ManagementTWA Trael College - Earth City MO |
