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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEnthusiastic and hard working customer service representative with over 20 years of retail, office, and call center experience responding to all manners of customer inquiries. I'm seeking a position with a company where advancement opportunities are offered as well as my service skills can be utilized to achieve and maintain the highest level of customer service. Authorized to work in the US for any employerWork ExperienceFront Desk AssociateDr Rachel Garner MD OBGYN - Tupelo, MSJune 2019 to November 2022 Answering calls, as well as greeting & assisting patients & visitors. Scheduling & confirming appointments, tests, treatments, & other procedures. Obtaining & maintaining electronic health records. Preparing patient files for consultation & evaluation. Verifying insurance info, collecting co-payments from patients & following up on medical insurance claims. Entering payment info into an electronic billing system. Customer Service RepresentativeCitizens Property Insurance - Jacksonville, FLJanuary 2013 to October 2018 Answering inbound calls promptly to avoid wait times. Responding to customer requests regarding procedures, plans & assisting with payment & billing options & amounts. Adhering to company policies & scripts to achieve call time & quality standards. Entering & troubleshooting applications for coverage & endorsements. Billing ClerkAAA Cooper Transportation - Jacksonville, FLJune 2009 to January 2013 Data entry of daily bill of ladings from in-town route drivers as well as verifying and entry of long haul drivers bill of ladings upon their return from routes. Dispatching to long haul drivers to establish approximate ETA from route and posting it. Verifying discrepancies in bills by clients and troubleshooting to resolve billing issues. Comparing billing accounts with accounts receivable ledger in order to ensure that all payments are properly posted and accounted for. Balancing and processing daily bills, invoices, and bank deposit. EducationVocational School in Medical AssistantDeerpark Vocational School - Newport News, VAAugust 1993 to June 1995High school diplomaMenchville High School - Newport News, VAAugust 1992 to June 1995Skills Insurance Verification Medical Records Front Desk EMR Systems Medical Terminology CPT Coding Guest Services Medical Scheduling ICD-9 Detail oriented Excellent written & verbal communication skills Microsoft Office Reliable, honest & hard working Data entry & typing Ability to work productively independently or in a team enviroment Ability to multi-task Self motivated, positive & professional attitude AwardsEmployee of the monthApril 2020 Received this achievement for 4 months for exceptional customer service given. Received 99% positive customer survey results.Certifications and LicensesCPRMarch 2022 to March 2024 |
