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Click here or scroll down to respond to this candidate Candidate's Name
Street Address (901) 849-862 EMAIL AVAILABLE
EDUCATIONUniversity of Memphis
Double Majors: Criminal Justice and Criminology & PhilosophyCollege of Arts and SciencesEXPERIENCE
Inside Sales Assistant/ Customer Advocate Representative, Memphis, TN 2022/2023
-Answer customer service calls considerately and professionally-Answer customer requests by directing further information per email in a timely manner-Created and maintained a database of existing and possible customers-Prepared Quotes addressing customer questions concerning status of orders, backorder reports, and payments-Communicated with in house teams in inquire build period, technical requirements, and shipping logistics to offer the most precise lead times-Provided customer care and troubleshooting services via telephone and email.-Communicated with current and new customers, communicated with potential clients, and followed up on leads, including communicating shipping of established orders, any postponements or ETA s-Stayed up-to-date about opposing products and services-Examined and troubleshoot customer service problems.-Knowledge with SAP systems-Experience with working with Excel and creating formulas and spreadsheetsProgram Manager, Tennessee Recovery & Monitoring, Memphis, TN 2020/2022-Conducted meetings with new clients to ensure they are aware of all rules and regulations
-Installed and removed electronic monitoring when needed
-Regularly meet with clients face to face and via phone for documentation or progress or regress within program
-Attends Court with or for client with prepared documentation of clients performance
-Collects payments and set up payment plans
-Worked with spreadsheets for organizational purposes
-Communicated with the clients, clients family, social workers, lawyers, judges, and officersOffice Assistant, Arts in Us Performing Arts Program, Memphis, TN 2019/2020- Frequently organized & documented student information for attendance & transportation
-Supervised attendance of employees every morning-If absent made sure all employees had substitute-Made sure all employees had information ahead of time via email within timely manner-Construct meetings-Helped train and hire employees for positions-Communicated with parents & schools in regards to their student & the programDispatch Specialist, Alliance Mental Healthcare Services, Memphis, TN 2019/2020 -Communicated with Doctors & Nurses -Worked in the Crisis Center -Managed the Crisis Specialist
-Assisted Crisis Specialist with any information they might need for a patient -Kept all information documented & organized
-Worked within a fast pace environment at all times -CPR & AED CertifiedSkills-Organization
-Effective Written and Verbal Communication-Time Management-Critical Thinking-Dependability-Prioritizing |
