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Contact InformationPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEHelio Health, Syracuse, NYTeam Lead, 2018-2024 Demonstrated consistent performance and dedication, leading to multiple promotions within the organization. Ended tenure as a Team Leader, overseeing and guiding a team of professionals to deliver high-quality services Effectively communicated with clients, colleagues, and management to ensure smooth operations and client satisfaction. Demonstrated strong organizational skills in managing caseloads, schedules, and administrative tasks efficiently.Previous Work HistoryCollections Manager, Various Companies Managed collections operations for multiple companies, including Aarons Sales and Lease, NCI, General Revenue Corporation, and The CBE Group. Successfully collected outstanding debts while adhering to company policies and regulations. Demonstrated proficiency in communication and negotiation to resolve payment issues and maintain positive customer relationships. Utilized organizational skills to prioritize accounts, track payments, and meet collection targets.EDUCATIONJohnson City Senior High SchoolGraduated: 1998Elmira Business InstituteAssociate of Occupational Studies in Medical Assisting Graduated: 2011Certifications:Certified Alcohol and Substance Abuse Counselor (CASAC II) New York State License Number: 36718Expiration: 3/26.SKILLSLeadership: Excelled inleadership ability inguiding teams andachieving organizationalgoals.Communication: Strongverbal and writtencommunication skills,essential for interactingwith clients, colleagues,and management.Organization: Provenability to managecaseloads, schedules,and administrative taskseffectively.Independent Work:Ability to workautonomously andefficiently, with minimalsupervisionREFERENCESAvailable upon request