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Indianapolis, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceEpac SpecialistIU Health Methodist & University Hospital - Indianapolis, IN Presentpatient scheduling, Cerner, order request, prescription request, Jabber Patient Care Technician supervisoraverhealth - Indianapolis, INOctober 2020 to December 2021Site Supervisor, manage office staff, direct contact for communication, scheduling, drug screening, customer service and schedulingSubway ManagerSubway - Indianapolis, INDecember 2021Supervising a team of 13 to maintain proper running of store operations! CSR - Customer Service RepresentativeCheck Smart Financial - Indianapolis, INJuly 2018 to February 2019Loan processes, Money handling, customer service representative, Western Union, vault management, Operations ManagerNashvegas Cab Corporation - Nashville, TNNovember 2015 to March 2018Management of all duties and responsibilities of the company/direct contact for the company/ licensing commission/payroll/hiring and terminations/Customer/inbound and outbound calls/scheduling/ reservations/Assembly/machine operatorSchwan cosmeticsOctober 2015 to October 2016DispatchIndy Airport TaxiJanuary 2013 to September 2015DispatchIndianapolis Yellow CabMay 2011 to January 2013Dispatch scheduling customer servicesEducationHigh school in Hi- Set DiplomaBegin Anew - Nashville, TNSkills Windows Vista (10+ years) Windows Xp (6 years) 10-Key (10+ years) Customer Service Skills (10+ years) Appointment Scheduling (10+ years) Medicaid (10+ years) Phones (10+ years) Assembly (1 year) Typing (10+ years) Faxing (10+ years) Communication (10+ years) Computer Literate (10+ years) Call Center CSR Customer Service Customer Care Help Desk Microsoft Outlook Operating Systems Data Entry Cold Calling Cash handling Microsoft Windows Server Computer Networking drug screening (Less than 1 year) Office experience Customer support Transportation management systems Conflict management Live chat Medicare Negotiation Documentation review Medical office experience Human resources Dispatching Transportation management Technical support Schedule management (10+ years) Medical records Telephony Insurance verification Banking KronosCertifications and LicensesDriver's LicenseAssessmentsAttention to Detail FamiliarJuly 2020Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: FamiliarCustomer Service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientCustomer Focus & Orientation ProficientJanuary 2020Responding to customer situations with sensitivity Full results: ProficientScheduling Highly ProficientJuly 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly ProficientSales Skills FamiliarApril 2019Using influence and negotiation techniques to engage with and persuade customers. Full results: FamiliarMemorization ProficientOctober 2020Committing product or merchandise information to memory and recalling it at a later time Full results: ProficientDelivery Driver Highly ProficientJuly 2020Interpreting instructions, reading maps, and solving problems. Full results: Highly ProficientFront Desk Agent (Hotel) ProficientJanuary 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientWork style: Conscientiousness ProficientJuly 2021Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientAttention to detail ProficientJuly 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCall center customer service FamiliarJuly 2020Applying customer service skills in a call center setting. Full results: FamiliarCustomer service fit CompletedSeptember 2020Measures the traits that are important for success for customer service roles Full results: CompletedWork style: Reliability CompletedSeptember 2020Tendency to be dependable and come to workFull results: CompletedCustomer focus & orientation Highly ProficientJuly 2021Responding to customer situations with sensitivity Full results: Highly ProficientScheduling Highly ProficientJuly 2020Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly ProficientVerbal communication FamiliarAugust 2021Speaking clearly, correctly, and conciselyFull results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |