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Title Assistant Manager Customer Service
Target Location US-GA-Stone Mountain
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Candidate's Name
Stone Mountain, GAMy name is Candidate's Name  I have been in the Workforce since 1989. I am a mother of three and at times work two jobs. Those jobs made me a strong worker in a lot of fields. My first major job was with The Kroger Company started in 1989 until the store closed in 2002. There I was promoted to the Assistant Manager before it closed. While searching for work I obtained my CNA LICENSE. I worked as a CNA until I was hired by Walmart in 2006. There I was in many roles. Receiving, Supervisor, and Management. I always seek Great results in all my assignments and tasks. If you are looking for someone to be an asset to your business I am your person all I need is a chance. Work ExperienceAssistant ManagerWalmart-Grenada, MSMay 2011 to September 2024I was apart of the hiring process Assisted in the management of daily operations, ensuring smooth and efficient workflow Supervised and trained a team of XX employees, providing guidance and support to maximize productivity Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies Monitored employee performance through regular evaluations, providing constructive feedback for professional development Developed employee schedules based on business needs while optimizing staffing levels during peak hours Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectivelyAssistant ManagerWalmart-Greenwood, MSMarch 2006 to May 2011I managed an area in the store and several Associates. I made my associates schedule making sure I had the coverage I needed with the right person in the right place to succeed. I developed associates to be able to move up in higher level. I was apart of maintaining sales and managing merchandise. EducationOnline course in Business AdministrationMississippi Valley State University - Itta Bena, MS August 2006 to May 2008Skills Management Experience (10+ years) Assistant Manager Experience (10+ years) Food Safety (10+ years) Employee Orientation (10+ years) Cash Handling (10+ years) POS (10+ years) Inventory Control (10+ years) Recruiting (10+ years) Retail Management (10+ years) Retail Management (10+ years) Merchandising (10+ years) Merchandising (10+ years) Supervising Experience (10+ years) Supervising Experience Sales Experience (10+ years) Loss Prevention (10+ years) Store Management Experience (8 years) Leadership (10+ years) Interviewing (10+ years)Certifications and LicensesDriver's LicenseMarch 2024 to March 2032

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