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Cincinnati, OH PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienceSORTA/Metro/Access: Call Center Agent 2013-PresentResponds to a high volume of telephone, electronic and written inquiries regarding schedule information, transfer routes, fare information, etc.Respond to complaints, suggestions, and/ or inquiries received by phone, mail social media, or e-mail from customers or public concerning company services.Assure COM, the customer service complaint software, is accurate and up to date.Schedule Access paratransit bus trips for ADA customersAnswer calls & transfer calls to other departments/people when needed.Email, fax, scan and copy documents to the appropriate department/people as needed.McDonalds: Opener/Closer 2010-2014Front cashierDrive thru window cashierFood prepOversight of the drink stationWork fry stationTodays Staffing: Mail Sorter 2005-2010Sorted mail for payments made out to the IRS.Audited cash to ensure accuracy.Delivered cash & checks with high dollar amounts to the banker.Made sure all payments had the correct filing forms.Delivered payments to the processing department.Internship: City Of Flint Michigan: Receptionist 2005-2005Answered incoming calls & transferred accordingly.Copied & distributed internal communications.Prepared the conference room for meetings.Scheduled and confirmed conference calls.EducationUrban League of Greater Cincinnati 2009Trade: Accelerated Call Center Education/Call Center Education ProgramFlint Genesee Job Corps Center 2005Trade: Business Technologies Office AssistantWoodward High School 2004High School DiplomaHonors & AchievementsSORTA/Metro/Access: Bronze Key Award 2023SORTA/Metro/Access: Bronze Key Award 2023Whos Who Among American High School Students 2002-2004Jobs for Cincinnati Graduates 2003-2004Skills & AbilitiesEffective Communication SkillsKnowledge RetentionAbility to Handle PressureSpeed and EfficiencyCreative Problem SolvingEmotional StabilityEmpathyReferences: Available Upon Request