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Click here or scroll down to respond to this candidateCandidate's Name
Greater Chicago AreaPHONE NUMBER AVAILABLE EMAIL AVAILABLECORPORATE COMMUNICATIONS ANALYST/ TECHNICAL WRITER / INNOVATORI am a multi-faceted writer with marketing communications, public relations, and technical writing experience for a host of industry verticals. I can create communications to reach a wide range of audiences and explain complex topics to them in terms they can understand.RECENT ACCOMPLISHMENTSMindful Writing and Editing: Introduced clear writing principles for knowledge base articles at multiple companies that used brevity, whitespace, and an active, professional voice to raise end users understanding of complex topics.Streamlined Reviews: Created processes which helped companies review and edit complex content with procession to facilitate heightened reader comprehension and meet compliance standards.Value-Based Documentation Enhancements: Copyedited, wrote and revised mission-critical business and technical communications to improve readability and position organizations to pursue fast-moving business opportunities.PROFESSIONAL EXPERIENCE 2013 2024Johnson Service Group, Westmont, IL 2023 - 2024Technical Writer Business and Technology Services Team at Abbott Labs documenting the companys inspection, maintenance, and security procedures for its data centers, IT rooms and IT infrastructure across the globe to formalize work practices and meet stringent internal compliance requirements.Verizon, Basking Ridge, NJ. 2022 - 2023Technical Writer Product Development/Management Team. Responsible for creating and revising technical documentation for Verizons premier 5G Edge Services edge computing platform and related multi-use computing (MEC) applications.Received department-wide recognition for collaborating with developers, engineers, product managers, and other stakeholders on initiatives ranging from partner engagement to customer-focused software as a service (SaaS) edge computing program to extend their IT infrastructure.Wrote, edited, and created graphics for four technical books about Verizons 5G edge applications including two user guides and two software development guides.Served as a communications liaison to teams from software engineering, business development, marketing, corporate strategy, legal, and other departments.Created research reports for leadership on such topics as website customer journey experience, future state platform applications, and other mission-critical issues.Introduced new documentation and communication practices to the Product Development/Management Team. Revised developer portal site pages to meet the companys new initiatives.Comerica Bank, Dallas, TX. 2020 - 2021Technical Writer Deposit Banking Technology Operations to revise key technical documentation Comerica for computer applications and data center operations, compliance, and decision-making.Collaborated with other technical writers, engineers, and other stakeholders to complete all items on an ambitious schedule.Created content (including diagrams) for the banks migration of its IT infrastructure, mission-critical applications, including those for making and receiving payments, to the cloud.Discover Financial Services, Riverwoods, IL. 2019 - 2020Content Marketing Strategist and Editor-Deposits Customer Experience TeamKey contributor and advisor for Deposit Products Customer Experience Team workflow initiative to increase creative content productivity and balance internal partners workloads that met performance, business, and compliance requirements.Streamlined content management, partner engagement planning, and the Deposits Communication Repository SharePoint for collaborative servicing communication production, archiving, and editorial guidance. Enabled user self-service and Agile-based workflow alignment.Created and edited servicing communications multiple platform content including text push messages, email, print letters, and web information. Developed test cases and validated content to ensure communication materials effectiveness.Walgreens Boots Alliance, Deerfield, IL. 2018 2019Senior Communications Analyst Engineering OrganizationCollaborated with such stakeholders as scrum masters, agile teams, and senior leadership on program-wide communications and agile information.Created presentations and authored white papers on Walgreens innovative IT infrastructure, microservices architecture pharmaceutical prescription platform, its intelligent supply chain platform, and clinical services application.Senior management advisor on communications to raise the programs profile throughout the organization and promote collaboration across the enterprise.Hitachi Vantara, Santa Clara, CA. 2013 - 2018Technical Writer Emerging Solutions GroupCreated Hitachis enterprise technology communications for the cloud, IoT, converged IT infrastructure, data center, predictive analytics, RESTful APIs, and the SAAS portfolio. Wrote brochures, white papers, newsletters, PowerPoint presentations, web copy, product updates, and reference architecture guides for oil/gas exploration, retail, financial services, and pharmaceutical manufacturing industry applications.Wrote internal best practice guides for sales, IT integration, and cloud applications. Business SME for Hitachis Oracle data storage adapter portfolio.Communications liaison to engineering, product, marketing, and sales teams. Represented Hitachi Vantaras Emerging Solutions Team for go-to-market partner initiatives. Collaborated with partners (SAP, Oracle) on content sharing. Created GTM communications.Technical Skills: Microsoft Office Suite, Adobe Acrobat, Adobe Dreamweaver, Adobe Experience Manager, Photoshop, draw.io, Confluence, Jira, Aha!, Joomla, WordPress, Swagger, SharePoint, Cisco Webex, Microsoft Teams, Rally Board, monday.com, Slack, BlueJeans, Zoom, Facebook, LinkedIn, Twitter, Pinterest, and SlideShare.EDUCATIONB.A., Mass Communications, Western Illinois University, Macomb, IL Professional Portfolio |
