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Title Supply Chain Customer Service
Target Location US-IL-Edwardsville
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Candidate's Name
Metro St. Louis EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEMid-Level Logistics/Supply Chain ManagementResourceful and methodical leadership professional with over 16 years of experience in the supply chain field. Accomplished in directing complex logistics functions and developing effective processes for multi-million-dollar projects. Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of material, equipment and resources. Advanced expertise in reviewing/approving shipping documents to ensure full compliance with local customs and international regulations. Track record of reducing cost, identifying redundancies and maximizing process efficiencies.Core ProficienciesMicrosoft Office Suite (Excel, Word, PowerPoint, Access & Outlook) SAP Allegro (Logistics/Trade Program) SharePoint (PeopleSoft, DataServ, UKG/Ultipro, Certify & Success Factors) AS400 10 KeyAreas of ExpertiseExport & Domestic Shipping Inventory Management Shipment Standards Compliance Customer Service Third-Party Logistics Management Business Reporting Budgeting & Forecasting Process Auditing Contract Management Logistics Management Quality Assurance Client Deliverable Management Continuous Process Improvements Team Leadership Training & Development Top Talent Acquisition & Retention Lean ProcessesProfessional AchievementsDecreased annual freight cost by $200K (2023) through negotiating carrier contracts and load allocation.Improved load pickup and deliveries by over 13% (YOY 2018-current) by implementing score card processes.Promoted from specialist to manager within the first year of logistics group tenure.Managed and scheduled 10M+ tons of product with revenues exceeding $120M, while controlling offshore logistics and regulatory compliance initiatives related to insurance, assurance, documentation, and time-sensitive tracking.Increased contract renewal volume, while securing additional sales/revenues of $2M by delivering superior customer service.Served as subject matter expert on the logistics and trade program enhancements, resolving discrepancies and responding to queries to minimize workflow disruptions.Appointed to lead, develop, and present training documentation for MS Access data input to off site personnel, successfully developing documentation for 2 Indiana-based off-site locations employing 20-50 employees at each location.Professional ExperienceLogistics Supervisor The Doe Run Company November 2016 to CurrentAdhere to daily delivery and inventory compliance by managing and maintaining multiple mill and mine site locations to ensure accuracy, clarity, and goal attainment. Guarantee on-time client deliverables by managing time sensitive export load/delivery reports and schedules, while ensuring availability. Oversee employee activity to ensure all duties and responsibilities are met on an ongoing basis. Manage inventory levels to ensure optimal quantities and qualities are load ready for date-specific load dates. Communicate daily with mill and mine management to guarantee accurate load and delivery information representation. Track and analyze multi-container shipments from Doe Run sites for US and International port delivery (truck, barge, rail & vessel). Report production activity for continuous improvement and/or corrective action. Update and distribute weekly Fuel Surcharge pricing for all freight carriers. Control cost by negotiating and securing best rates for 3PL contracts. Maintain scorecards for core carriers to ensure KPIs are being met. Complete and maintain AES (Automated Export System) filing for products mined and milled for export deliveries. Freight payable approval for timely processing. Travel to company sites to ensure processes are being followed and concerns are met.Key Contributions:Support 5 mills and 4 mine sites by facilitate/participate with weekly meetings and relaying current information to site leaders for efficient third-party carrier deliveries.Manage Logistics team to ensure cost effectiveness and process flow efficiency.Generate, manage, audit and distribute production forecast reports and charts to the sales team to ensure accurate reporting for current and future sales decisions.Negotiate contracts for optimal cost savings for all third-party carriers.Manage bulk product contracts for raw material operations to ensure inventory optimization.Manage and audit carrier contracts to ensure Environmental Protection Agency & Department of Transportation compliance.Prepare, manage and allocate KPIs for all third-party performance reviews.Manage product worth ~$21.5M in monthly revenue to ensure total product deliverability.Generate, analyze and maintain market pricing charts for product trend determination.Collaborate daily with international customers and freight forwarder on shipment details regarding time sensitive information.Logistics & Distribution Manager Peabody Energy 1998 to 2016Ensured trade compliance and contractual conformance by managing and maintaining multiple agreements daily to ensure accuracy, transparency and goal attainment. Guarantee on-time client deliverables by managing import/export time sensitive load/delivery tasks and schedules, while ensuring availability. Led analytical graphs and production activity reporting for continuous improvement. Controlled staffing activity to ensure headcount supply met service demands. Managed inventory to ensure optimal levels and qualities were readily available for date-specific loadings. Performed weekly rail system management program audits to guarantee accurate load and delivery information representation. Executed fee price negotiations and finalization through corporate structure to gain fair market value. Traveled to company sites to ensure processes were being followed and concerns were met.Key Contributions:Supported 3 mine sites by facilitating/participating in meetings to communicate current information to project leaders and third-party carriers for efficient on-time loadings and deliveries.Managed the largest customer contract for Ameren UE, moving 4M-5M tons annually worth up to $60M.Mitigated operational risks by conducting monthly/quarterly product audits and monitoring staff guideline adherence to ensure contractual conformance.Delivered superior customer service to increase contract renewal volume, while securing additional contracts.Managed $100M+ in monthly product forecasts with a focus on cost savings and minimal rollover by reviewing fiscal activities and allocating resources based on customer demands.Collaborated with up to 70 individuals daily, including employees, vendors, and customers to share insights and status updates for advancing shared organizational goals.Prepared, reviewed and allocated weekly, monthly, quarterly, and annual logistics departmental forecast to the financial group for submission to upper management.Education, Affiliation & CertificationsMaster of Business Administration - Maryville University Bachelor of Business Administration - Fontbonne University Eastern Logistics & Planning Committee Lead - National Coal Transportation Association Mine Safety and Health Administration Certification

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