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Cell# PHONE NUMBER AVAILABLE EMAIL AVAILABLEResults driven achiever and effective team leader with excellent communication skillsEDUCATIONHuman Services Walden UniversityCase Management, Group Dynamics, Substance Abuse, Crisis Intervention, Human Services,Gerontology, and Microsoft Office.PROFESSIONAL EXPERIENCEAtlanta VA/Patient Advocate 2018-2023Patient Advocate Liaison between patient and healthcare professional Correspond between the insurance and financial institution. Active listening skills Empathy Collect data to input in the patient's files. Large call volumeJW Professional/Self-Employed 2009-20017Customer Service Inspector Data collection Field agent Office Manager Insurance reporting |