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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveProfessional with a goal of a forward moving position that utilizes the mixture of 30+ years in finance & banking management, compliance, operations, leadership and training experiences with creative problem solving, implementing solutions, process improvement efforts and over 23+ years of Fiserv end-user experience. First IC BankDoraville, GANovember 2022 - CurrentMarch 2020 March 2022Vice President, Loan Operations Manager Responsible for servicing and operational functions of $1B+ banks loan portfolio Responsible for servicing of all pipeline activities to meet success measures through closing, funding and loan sales Manage non-standard requests and exceptions quickly with minimum impact to standard production Be vigilant for opportunities to continuously improve the processes by implementing process improvements to enhance the client experience, shorten the processing time, and reduce documentation requirements Leverage reporting to keep senior leaders informed of departmental status, projects, progress, and opportunities Maintain a thorough knowledge of policies and procedures and trends within the banking industry Develop, apply, and evaluate regulatory policies and procedures for the Loan Operations department Ensure that team members comply with policies and procedures and understand changes in requirements Collaborate with management to develop and implement products that meet client and industry needs Work with team to establish performance goals and objectives consistent with the banks strategy Provide support to team and conducts regular meetings, lead and direct efforts in the execution of Loan Operations responsibilities to ensure quality performance and annual performance reviews Ameris BankAtlanta, GAMarch 2022 October 2022Vice President, Loan Operations Assistant ManagerAssist in servicing and operational functions of $21B+ banks loan portfolioAssist in maintaining an efficient and productive work environment within the department based on continuous and effective staff communicationAssist in achieving goals and strategies for each staff member and area within the department as well as define and implement a measure of acceptable staff performance and knowledge. Evaluate performances and coach employees to succeed and grow within the companyAssist in training and effectively communicate current or developing process or procedural changesAssist to review, implement, and revise procedural and process changes to improve and establish efficiencies, workflows, and compliance standards. Ensure procedures are current and in line with current processes, bank policy, and regulatory or compliance standardsInteract with lending staff, auditors, risk management, and compliance to ensure the department is meeting all company standards and expectationsAchieve satisfactory audit and examination results for the staffs areas of responsibilities. Follow up and corrects items addressed and ensures necessary changes or recommendations have been implemented as directedEnsure adequate and proper staff coverage is in place to meet deadlinesSupport and provide backup to loan operations management as needed to comply with company visions and goalsVoya Investment ManagementAtlanta, GASeptember 2018 March 2020Senior Mortgage Loan Servicing SpecialistPrimary customer service contact for assigned portfolio. Respond to all correspondent, borrower & client inquiries related to loan administration as appropriateEnsure all new loans are properly set-up on the McCracken Strategy Commercial Loan Servicing systemPrepare and distribute monthly ACH file on authorized direct borrower paymentsEnsure that all loan payments are made in a timely manner for all direct serviced loans assignedPrepare and distribute applicable remittance reportingPrepare wire/ACH transfers to client, custodial and operating accounts as appropriateMonitor suspense accounts and semi-monthly delinquency reports to identify unapplied mortgage payments or refunds to be issuedAssist staff with payment issue resolution to allow for timely processing of cashPerform necessary transactions and maintenance of system records to post loan advances, loan transfers, new portfolios and/or funds, and reallocations the commercial loan servicing systemPrepare and distribute bank direction lettersMonitor loan maturities/call options and ensure that proper notification is given to all applicable partiesCalculate prepayment penalties for payoff quotes and assist in the loan payoff processMonitor Correspondent ComplianceAssist with external and internal portfolio transfers and year-end reporting CBC National BankFernandina Beach, FLAugust 2016 August 2018Assistant Vice President, Loan Operations ManagerSupervisor of loan processing, closing, post-closing, loan accounting, systems support, reporting, quality control and administrative supportService and operational functions of $620M+ banks loan portfolio, including escrow servicingMortgage loan funding and servicingEscrow processing and account reconciliationResponsible for audit of loan portfolio activity and review daily audit reports for accuracyResearch & report writingCommunity Bank of the SouthSmyrna, GASeptember 2001 August 2016Assistant Vice President, Loan Operations ManagerService and operational functions of $302M+ banks loan portfolio, including escrow servicing of $10M+ mortgage portfolioEvaluate banks loans for quality, compliance, and lending practices in regard to regulatory laws and bank policiesImplement regulatory changes as necessaryAssist internal & external examiners and bank management to manage loan compliance concernsFollow through on high priority issues by regularly reviewing department and staff progress against business plansResponsible for coordinating budgets and resources to complete various lending projectsResponsible for quarterly compliance reviews and auditsDevelop, recommend, implement and training of various operational procedures to support the banks strategic objectivesAssist and advise Loan Assistants and OfficersManage the daily operations workflow of the bank related to loans Loan Operations OfficerManage workflow and scheduling for departmentManage employees responsibilities for performance management, coaching and other personnel management functionsDeal directly with non-performance concernsExamine various operational challenges and apply appropriate solutions Loan Operations SpecialistReview loan packagesLoad loans to Fiserv Navigator systemIdentify and track technical exceptionsPrepare weekly, quarterly and monthly reports for management Academic Education:Chattahoochee Technical College, Marietta, GAFall 2004 Spring 20064.0 GPAKennesaw State University, Kennesaw, GASpring 20044.0 GPA |
